Germain Volkswagen of Ann Arbor

We are the Frierson's, and on October 10Th, 2013, Zachary Coon helped get us into a New 2013 Volkswagen Tiquan. He was extremely patient & Friendly. He took the time to make sure before we left that Zachary Coon helped get us into a New 2013 Volkswagen Tiquan. He was extremely patient & Friendly. He took the time to make sure before we left that we were comfortable in the car as well even helping us set up some are features like bluetooth before we left. It was after closing but he patiently even after paperwork signed to make sure we were happy. That mean't alot because we felt like now were going to have a long term relationship with someone we can trust. We would like to give alot of thanks to Kashaka Fields, who also was extremely Knowledgeable, & patient. He made sure we knew what we were signing, and even at times with it being late and we started just bobbing our heads yes i guess he could see in our eyes we probably didn't really get it, and with a smile he made sure we did and all three of us got a laugh out of it. We really thank the whole team their and look forward to being apart of the Volkswagen family there. We will definitely recommend Germain Volkswagen Dealership in Ann Arbor. More

WHY: I offer this rating: because I was completely satisfied with the response of all personnel to my numerous questions, the time spent answering those questions, the eagerness to please and provide satisfied with the response of all personnel to my numerous questions, the time spent answering those questions, the eagerness to please and provide me with the car I wanted (and making sure it was in perfect condition), complete with explanations of differences to consider between vehicles, and wanting me to be completely satisfied (which I am). Virtually unlimited offers of test drives, etc. Everyone in the showroom and, yes, the merchandise center, were very naturally friendly and eager to welcome me to the dealership. When you walk through the door, you are greeted in a very natural, helpful, but not pushy way. I am 71, and this is the nicest dealership I have encountered since driving at the age of 16. Everyone seems "real" here. The follow-up is amazing. My VW Turbo Convertible is awesome! It is the perfect car for me. More

Stopped in after an obtaining some information online. The sales staff seemed friendly, although a bit preoccupied. Test drove a new Passat TDI and began the buying process. They were not transparent rega The sales staff seemed friendly, although a bit preoccupied. Test drove a new Passat TDI and began the buying process. They were not transparent regarding the numbers I was shown. They were unable to explain their valuation of my trade and it seemed as though Zachary was basically a mediator between the sales manager and myself, with no real purpose. I ended up leaving with them stating they would call me the next day after making a few calls on my trade. I received no call from them and only recently got what appeared to be an automated email. Needless to say I was very disappointed with my experience and will never do business with this dealer nor recommend them in the future. I came close to not buying a new car at all after this, but decided to try another dealer. I ended up purchasing my 2014 Passat TDI from Al Serra Volkswagen in Grand Blanc. They were completely transparent about everything, offered me a better purchase price right from the start and also gave me exactly what I wanted for my trade. More

I felt the entire purchaseing experience was smooth. Ron Round mad the process simple and was very easy to work with. I purchased a Honda from this dealership in 2007 and have been very happy with the seri Round mad the process simple and was very easy to work with. I purchased a Honda from this dealership in 2007 and have been very happy with the serivce I receive from Nick Sneed and the other members of the team out in the service area. Overall great experience. More

Had a great experience. Had gone to another dealership in Ohio looking to purchase either a Volkswagen CC or Passat. Had a terrible experience with that dealership and did not want to deal with them any furt Ohio looking to purchase either a Volkswagen CC or Passat. Had a terrible experience with that dealership and did not want to deal with them any further. Had already searched your website a week or so previous for a Passat in White, you did not have. Checked back after the bad experience in Ohio and you had the Passat in Tungsten Silver. Your sales manager was willing to match the price we were quoted in Ohio. With that we came the next day and purchased the Passat. Zach Coon was our salesman. He was very personable and helpful. Overall, great experience. More

Zach, Trisha, and Kashaka went above and beyond to allow my wife and I to leave in our new convertible Beetle the same night we purchased. They were great! my wife and I to leave in our new convertible Beetle the same night we purchased. They were great! More

I was locked out of my rented Passat as I had accidentally left the keys in trunk before closing the trunk. The car was locked and while AAA technician was able to open the doors, he was not able accidentally left the keys in trunk before closing the trunk. The car was locked and while AAA technician was able to open the doors, he was not able to open the trunk. The car did not have folding rear seats and the rental company asked me to tow the car to a Volkswagen service center. Paul and his team were extremely helpful, and were able to open the trunk after a short assessment, allowing me to continue onward on my journey. They also provided this service free of charge which made the entire experience extremely pleasant. I would recommend all local VW owners to visit VW of Ann Arbor for their service needs. Thanks Paul. More

Everytime I visit the dealership I get the feeling that the staff is concerned about my time. They treat me with respect and not like a number, definitely an exception to the rule and the treatment you mi the staff is concerned about my time. They treat me with respect and not like a number, definitely an exception to the rule and the treatment you might receive at other dealerships. They are aware of the impact that a positive customer experience can have on future service and purchase decisions. Great work,keep it up! More

Phil Kaiser made my accident his priority. He assisted me by keeping me informed of each step of the repair and worked with the insurance company in fairly dealing with me. His explanations were clear and gr by keeping me informed of each step of the repair and worked with the insurance company in fairly dealing with me. His explanations were clear and greatly appreciated. Phil is a member of what I consider a fantastic service staff. Germain of Ann Arbor has far exceeded my expectations and Phil is in my opinion an excellent example of service and customer first. I must also add that the mechanic only backed up great service with great work. Danny Vogel can work on my car anytime as his work on my car is no less than stellar. It drives like it is brand new and I would recommend him any time anywhere. Thank you Phil and Danny for making a bad accident bearable. Ron Brown More