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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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March 26, 2020

Quick Lane is Quick! Brought in my Ford Edge to have the snow tires changed to all weather tires. Needed my car quick and they were true to there word. Thank You Gervais F More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2020 -

Gervais Ford responded

We are happy we could make your experience a positive one, Kathy! Thank you so much for choosing Gervais Inc as your first choice for service!

March 10, 2020

Got it back much better than it went in. I brought my E250 van for an alignment, oil change, and inspection sticker. Gervais found several things that truly needed attention including front w More

by Dan Hurley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2020

Gervais Ford was a Great Choice I trust Gervais Ford to work on my Ford Fusion Hybrid. Mike Gould on the Quick Lane desk runs an outstanding crew. They do a great job with a staff More

by PATRICKMCCARTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 08, 2020 -

Gervais Ford responded

Patrickmccartin, we are so happy to read such a great review about Gervais Inc! It means so much to us to have earned your trust in our business! We hope to see you soon! Take care!

February 29, 2020

service done they do a great job and very polite and they are very honest and helpful and explain anything you do not understand. can't ask for anything more from More

by MOHGANCAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2020 -

Gervais Ford responded

Mohgancas, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

February 25, 2020

Great dealership with excellent service. I have serviced my Lincoln MKX for years at Gervais. I use the Quick Lane for minor service and Mike is knowledgeable and always helpful. Mike Gervais and team are a More

by Lumberguy88
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Sasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Rust
February 20, 2020

I bought my F-150 there and had some of my service done there. Even though they weren't the least expensive for putting in my remote starter I felt that they had the most experience for the job and if some More

by Brian
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2020

Recall and water pump replacement I had an appt. for 7:00am and my car didn't go in till 1:30 and was not ready till after noon the next day. I was given a rental for Tues into Wed. More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2020 -

Gervais Ford responded

We regret to hear your service took longer than expected, Henry. We would like the chance to talk to you further so please do call us at (978) 772-6600 at your earliest convenience. We hope to hear from you.

February 15, 2020

Great Service A Pleasure to do business with. I took my car on time and provided a courtesy car while mine was being serviced. The duration of service was overnight More

by d.r.black
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Rust
Feb 18, 2020 -

Gervais Ford responded

D.r.Black, we're pleased to hear everything was completed and to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 15, 2020

Fast and Thorough Service is fantastic, Mike is an excellent service manager/advisor. I have had my car serviced there since I purchased the car from them and will con More

by Arnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2020

Lou took the time to diagnose a faulty tire and guide me through ordering four brand new tires, point out the rebate/coupon program which I didn’t know about. More

by Jolynne.conway
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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