Gettel Acura - Service Center

always ready to help whenever i have a problem i can phone or just drop in and Roger always helps. he is very easy to understand the problem and gives me options.I stay wi whenever i have a problem i can phone or just drop in and Roger always helps. he is very easy to understand the problem and gives me options.I stay with Acura mainly due to your great service dept and Roger. More

great service, terrible call center Call center individual was clueless. I do not know how she found her way to work. When asked what was included in B Service, she did not know but thou Call center individual was clueless. I do not know how she found her way to work. When asked what was included in B Service, she did not know but thought it was an oil change. Everything at the dealer was great, especially Roger. More

Friendly, professional, courteous, expeditious and competent Title of the review says it all!! There is nothing further to add. Am a person of a few words, so please deal with it 5 stars is five stars !!! Title of the review says it all!! There is nothing further to add. Am a person of a few words, so please deal with it 5 stars is five stars !!! More

Great experience Lucy Aquilar gets a five star review. She was courteous, funny and very helpful. I would return and recommend your service. Top of the service spectru Lucy Aquilar gets a five star review. She was courteous, funny and very helpful. I would return and recommend your service. Top of the service spectrum. More

Unscrupulous Cheater Hello, everyone. Please do not deceive any other rating this dealer except one star. I bought 2010 Acura Tsx last month then from few days later do Hello, everyone. Please do not deceive any other rating this dealer except one star. I bought 2010 Acura Tsx last month then from few days later do not start engine normaly in the morning. So I contact to dealer and they want to see directly and I bring the car but they said they do not service with no reason. What the xxxx is them. so I contact another dealer in tampa but after they talking to Gettel and said can not give to any service also. xxxx you Gettel. I do not know what happen them. Absolutely I got a 90 days warranty but they did not gave me warranty paper that I checked it. I asked for Gettel for warranty paper but they did not send it yet. Another xxxx you Gettel. Finally, my Dad check the car and change starter then working good now. xxxx you Gettel Acura!!! Again, do not deceive any high rating to Gettel Acura but just one or lower rate is correct. More

Service I bought my 2009 Honda Pilot from the used lot. I have taken it back to have different services, one is my ac stopped working I took it to them last y I bought my 2009 Honda Pilot from the used lot. I have taken it back to have different services, one is my ac stopped working I took it to them last year and they put in a new compressor. I took it back to them a few months after it was installed because the air wasn't cold it was low on freon, they recharged it and I was on my way then in April I took back because my air wasn't cold again they replaced the relay $22.00. Then in May I took it back due to my compressor not working again. I was told they would replace my compressor I would have to pay the labor. Over $200. Now in July my A/C went out again they looked it all over to try and figure out why my compressors keep going out and they tell me I need a new accumulator and a new compressor and I will have to pay over $200 again for labor and they will not warranty any of the work because the warranty is only good from the first time I purchased the compressor. I did really like this place but not after this last episode, I am over them. More

Call the service department BEFORE you buy a vehicle here! The buying experience was what you might expect. Typical up sell and high pressure. Not unusual for Acura. The problem is trying to get an answer to a The buying experience was what you might expect. Typical up sell and high pressure. Not unusual for Acura. The problem is trying to get an answer to a service-related question. They will make an appointment without a problem,but if you just want to speak on the phone with service they will not take your calls. Voicemail options only and calls are never returned. Try it. Try the service manager too. They do not care about you once the sale is made. More

Completely changed our current feelings about the dealership This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have be This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have been with Gettel Acura of Sarasota. Through the past years we have always been treated well and fairly by their service department. Our reason for coming in was to get our RDX serviced We wandered over to the new cars to see what was new, But to be completely honest, the sales part of their business has left us disappointed based on promises made, unresolved issues and lack of satisfaction UNTIL our last purchase yesterday. I grant you it is early to make a total judgement of the lease purchase as with any new purchase after only one day, BUT what happened to us yesterday has certainly changed our feelings towards the dealership. The professionalism and courtesy we were shown by your employees who, were new to us, made a distinct impression and changed us yesterday from just servicing our RDX to upgrading to a new RDX. The saleswoman Mary and her sales manager Robert spent the time fully pointing out not only the newer features and technology, but went well beyond showing us how to actually use them with patience and expertise. For the first time we came away not just enamored with the car but understanding how to get the full use of it. Finishing the sale with Jamie was just as satisfying. I want to congratulate Gettel Acura on finding these professionals and making us "satisfied" not just customers. More

regular scheduled service Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in t Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in the Service Department More

Great service and courteous personnel in service and sales This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at 10 am. After jump starting my battery, I arrived early at 8:30. I was greeted warmly and was back on the road by 9:30. More