Gettel Acura - Service Center

Fast courteous and prompt service. Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance in April 2016 before trip North. More

Roger Weber continues his excellent work as a service mgr !! Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently exceeded expectations each and every time... More

Luci is great ! Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an ou Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an out of the service area with a full understanding of what was done to our Acuras. More

Service & Maintanence I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist wil I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist will call and make appointment, I waited few hours and called again no one replied till three days then schedule appointment with guaranty for loner car from Acura not from hertz and finally gave appointment after 6 days because of loner car and when I went there they refuse to give me Acura loner car and offer me hertz rental car (basic car like lower than economy) and I told you already promise and they said sorry I don't have one. Then I refuse and told them I don't want to repair my car here and they said your key in your car and when I left there were two service associate was laughing on me. They don't care your business, when you go to buy car from them they promise that when you come to repair or service your car they will give you same or higher model of Acura for loner and I also schedule my service 6 days in advance. Their service is worst I ever seen. They just want you to spend money their when you go for repair always ask you something to which not even necessary. Their customer service is not match with their status even Kia or Hyundai or ford are gives you better service than them. Will never go again. Even one of my friend went to buy car and they not provide them good service at all and one of sale person said we didn't invite you to come here and buy car this is your personal choice if you want then buy otherwise up to you. More

I love to take my car there for service, it's a very pleasant experience!!! I used to take my car to Darby's in Venice and I hated to go there, they make you feel like you are bothering them and they ar pleasant experience!!! I used to take my car to Darby's in Venice and I hated to go there, they make you feel like you are bothering them and they are always in a rush to answer any question. I never felt good going there. But now, it's such a huge difference!! Customer service is excellent, friendly, helpful, very knowledgable people, they make you feel "at home".... The service manager, Tom Marcado, is a very kind, friendly and always there to help you with no rush!!! The customer service waiting room is very nice, clean, comfortable and relaxing compared to the one at Darby's which reminds me of Tuffy's service, very cold and cheap. Our two ACURA and GMC are very happy going there for their maintenance!!!!!!! Thank you, Tom for your absolutely great customer service!!!!! More

I bought a new TL there and have had it serviced there. Thomas Marcado has been my service adviser the last three times I've brought my car in. He's very knowledgeable and extremely helpful. Not that I'm s Thomas Marcado has been my service adviser the last three times I've brought my car in. He's very knowledgeable and extremely helpful. Not that I'm saying the other two that I dealt with weren't, but Thomas takes it to another level. I've recommended Acura and your dealership to many others, and now I recommend Thomas as their service consultant. More

Came in to get a noise checked & oil change. lucy had answers within 25 mins, job would take about 3 to 4 hours. She sent me home with a car, so I did'nt have to sit in showroom. Called in 3-1/2 hours, answers within 25 mins, job would take about 3 to 4 hours. She sent me home with a car, so I did'nt have to sit in showroom. Called in 3-1/2 hours, my car was done. Got my "clean" car back and was out of there in less than 15 mins. That is fast, accurate and good service. I live in Minnesota & purchased my Acura there, but still got the great service from Lucy and Gettel. Fred Resler More

Roger is not only a service professional he's a car guy that knows cars. This dealership is lucky to have someone like Roger representing their service department. guy that knows cars. This dealership is lucky to have someone like Roger representing their service department. More

Roger has been an excellent service representative. There is truly a personalized touch and he is an expert on the vehicles. We highly recommend Roger and this dealer for service There is truly a personalized touch and he is an expert on the vehicles. We highly recommend Roger and this dealer for service More

Very pleased with the service provided. Everything was done as expected with no surprises. All of the staff are courteous and professional. Roger is very knowledgeable and excellent to deal with. done as expected with no surprises. All of the staff are courteous and professional. Roger is very knowledgeable and excellent to deal with. More