Gettel Hyundai of Charlotte County

Always friendly service and quality work. Very responsive team. I wish all the Gettel dealerships were as good as this one. Very responsive team. I wish all the Gettel dealerships were as good as this one. More

Below is the reason for my one-star review, for a dealership I've done business for many years. I leased a 2024 Hyundai Ioniq 5 EV from Gettel Hyundai of Charlotte County on 04/25/2024. As part of dealership I've done business for many years. I leased a 2024 Hyundai Ioniq 5 EV from Gettel Hyundai of Charlotte County on 04/25/2024. As part of their promotion, I was to receive two years of free charging, Which was a major factor in my decision to lease an all-electric vehicle. Once I returned home and downloaded the app. for the charging network (Electrify America) I found there are three charging stations south of Bradenton. One in Sarasota, 130mi. r/t. 2hrs.22min. travel time. Naples, 136mi. r/t. 2hrs 20min. travel time, and the closest, the northern end of Port Charlotte, 42mi. r/t. 1hr. travel time. I was not told that Electrify America's network is non-existent where I live. If they had, I would never have leased an Electric Vehicle. When I brought it to Joey Soto's attention I was told that I should be happy with the one charging station that is a 42mi. r/t for me. I also would like to add that I have a 10k miles-a-year lease, and using that charger would put me over 12k miles a year, costing me more money at the end of my lease. I feel that I was deceived or Gettel misrepresented the facts when I was told that I had access to free charging to a charging network that doesn't exist in my area of the state and is adding thousands of dollars in additional charging expenses that I thought I would be saving, and eliminates the valuable incentive offered with my lease. Gettel Hyundai has a fast charger on their property that is functional, but was taken offline for some reason. I was told that by their finance manager the next day after I purchased my lease. I was told by Joey Soto, the salesman who sold me the lease that they were putting the charger back online. It has been 1 month since I was told that, and when I texted him on 04/22 he still didn't know when it would be online and he would get back to me with an answer. that was 4 days ago without him replying to me yet. I also left a message for the General Manager to call me the day after my lease purchase without ever hearing back from him. That was a month ago. Even though the Electrify America charging network doesn't exist in my area of Florida, the fast charger at the dealership would suffice and serve my needs being 10 miles from my home. Gettel has not shown any urgency in getting their charger online and functioning. In contrast, within the 72 miles between West Palm Beach and Miami, there are 18 Electrify America charging stations. On my side of the state, from Sarasota to Naples, 116 miles, there are three! More

VERY HAPPY AND PROFFESSIONAL SERVICE. GOT ME IN AND OUT QUICKLY. VERY NICE LOUNGE AS WELL. GOT ME IN AND OUT QUICKLY. VERY NICE LOUNGE AS WELL. More

Amazing customer service, lightning fast repair, great follow up. I couldn’t be happier and will be using them again. follow up. I couldn’t be happier and will be using them again. More

This is my preferred Dealer. They listen and treat me with respect. The Service department has some of the best mechanics in the area. They will get it done and get it done right They listen and treat me with respect. The Service department has some of the best mechanics in the area. They will get it done and get it done right. This is the old school way of doing business. Treat people like family and word will get around. I know I’m important to these folks and I greatly appreciate that. From sales to service, you will matter to these professionals. Great job and Thank you! More

Service dept at Gettel Hyundai has been great. Service Writer - Anthony does a great job of following up and ensuring everything is completed to my satisfaction. Service Writer - Anthony does a great job of following up and ensuring everything is completed to my satisfaction. More

They are always very friendly and efficient. Best service department ever! I would definitely recommend to others Best service department ever! I would definitely recommend to others More

Joey was legit the best sales person I’ve ever seen in the car biz! Such an easy transaction! the car biz! Such an easy transaction! More