Gettel Toyota of Lakewood

An excellent dealership to go to if you are considering purchasing a Toyota or Scion! I found the staff to be courteous and very professional. No pressure to purchase and very patient in providing informat purchasing a Toyota or Scion! I found the staff to be courteous and very professional. No pressure to purchase and very patient in providing information on the vehicles that I was interested in purchasing. Very straightforward and honest pricing. When I made the selection of the vehicle I preferred, the sales associate and the sales manager made sure all my questions were answered fully with no sales gimmicks or double talk. The price agreed to was very reasonable (the best in the area). Financing was done in a comfortable, non-stressful environment. I had time to consider my options without feeling pressured. I was treated with respect and honesty which is very important to me. I would certainly continue to purchase vehicles from this dealership in the future, and would strongly recommend friends and family to consider purchasing a vehicle from them if they are interested in a Toyota or Scion. More

GREAT CAR EXPERIENCE. CJ WILSON IS EXCELLENT AND I WOULD DEFINATELY DO BUSINESS WITH HIM AGAIN. WE HAD A ROCKY START WITH THE DEALERSHIP BUT CJ MADE IT RIGHT AND EARNED OUR CONFIDENCE AND BUSINESS. HE IS DEFINATELY DO BUSINESS WITH HIM AGAIN. WE HAD A ROCKY START WITH THE DEALERSHIP BUT CJ MADE IT RIGHT AND EARNED OUR CONFIDENCE AND BUSINESS. HE IS AN ASSET TO THIS DEALERSHIP AND TO THE CAR INDUSTRY. THANK YOU FOR A WONDERFUL EXPERIENCE. More

My sales associate was vey friendly and helpful in choosing my automobile,she answered every question, seemed to know what she was taliking about,and overall took very good care of me. choosing my automobile,she answered every question, seemed to know what she was taliking about,and overall took very good care of me. More

The staff was knowlegeable and helpful. We had an overall good experience at Toyota of Lakewood from narrowing down our car choices, to several test drives and then through the process of making the deal thr good experience at Toyota of Lakewood from narrowing down our car choices, to several test drives and then through the process of making the deal through car delivery. This is my third new toyota and I have always been satisfied with the quality and service I have received. I was especially pleased with the involvement of the Sales Manager, Eric, who checked on us several times to ensure that all of our needs were being met and that we left happy. More

This dealership has excellent customer service, far above any Toyota dealership that I have visited in the past.I would definitely go back for another purchase. any Toyota dealership that I have visited in the past.I would definitely go back for another purchase. More

Carol was very knowledgeable about Toyota and very professional . She was friendly and helpful from the time I met her a the door of the dealership. The dealership is very nicely done and comfortabl professional . She was friendly and helpful from the time I met her a the door of the dealership. The dealership is very nicely done and comfortable for potential customers. More

I purchased an Audi A4 at this dealership. Little did I know, the convertible top had a defect, that would not be covered under my warranty. I brought the car to the Audi dealership, and they said the cost know, the convertible top had a defect, that would not be covered under my warranty. I brought the car to the Audi dealership, and they said the cost would be a whopping $10,000, and is not covered under my extended warranty. I went back to Toyota of Lakewood, and they tried to work with the warranty company but couldn't get them to cover the cost. Eric continued to try to work with the warranty company, but was unable to resolve the problem. Finally, Peter Hawley, GM, took a personal interest in the situation. He investigated the situation, and offered me options. He was willing to have his dealership personally cover the cost of the replacement top and related parts. If I had "turned sour" on the car, Peter was ready and willing to take my car back, and let me pick from his extended inventory of any car I should choose. I selected to keep the Audi, and this dealership not only paid several thousand dollars for the entire replacement, but gave me a loaner convertible while it was being replaced. Furthermore, before returning my car, Peter had it washed and filled up the tank with gas. It was clear to me that this relatively new dealership, under Peter's leadership, is focused on earning a reputation as a leader in ultimate customer service. This is not a dealership that will sell you a car, and then leave you flat. They stand behind their word, and then some!!! I highly recommend Toyota of Lakewood to anyone seeking a new or used car. "Over the top customer service" is worth it's weight in gold. All of my future car purchases will begin and end with this dealership. More

We visited the dealership for a car for my son . Chris was very helpful with the features on the car and then we had very little negotiation on price. I told them where we wanted to be and we got there ve was very helpful with the features on the car and then we had very little negotiation on price. I told them where we wanted to be and we got there very quickly. A truly nice sales experience which is unusual in the car sales world More

Caryl is the ultimate sales woman for the Toyota Caryl is the ultimate sales woman for the Toyota Corporation. Caryl came up to me with hand extened,smiling,and with a sparkle in her eyes. Caryl is the ultimate sales woman for the Toyota Corporation. Caryl came up to me with hand extened,smiling,and with a sparkle in her eyes. "Hello I am Caryl may I help you?" No just looking I say. This went on for several stops that I made.Caryl greeting happily each time. Finally we sat down and with Caryl's extensive knowledge of Toyota and her ability to listen and not push; like many other sales people. Caryl built and found what I wanted. Even after I asked to think about it ; Caryl smiling,OK just let me know. After two weeks I returned and we worked out a deal to trade my 2011 Tacoma for the 2012 Tacoma that I wanted.Happy I am. If not for Caryl the Knowledge,ability to Listen, and Not Push is why I purchased another Tacoma. PS I was so **()<>off at the last dealership No Toyota for me. Great Job Caryl Thank you PJS More

Facility is clean, organized, and inviting. The friendliness and warm atmosphere of the management and staff was exceptional. The inventory of vehicles and options are tremendous. Caryl was very friendliness and warm atmosphere of the management and staff was exceptional. The inventory of vehicles and options are tremendous. Caryl was very knowledgeable of ALL the vehicles (I was very impressed with this), interested is my best interests and desires, and very receptive of getting the best deal with all the information for me to decide. Caryl is everything a client would want or need in a sales associate. Caryl is respectful, not pushy, very informative, gives you space, constantly scanning your needs and wants without reservation of sharing her opinions on her experiences or thoughts to the betterment of helping you to decide what is beast for you, looking to get you the best deal possible, and just really is a fun, enjoyable gal to work with. I have called Caryl to setup service for my Tacoma and discuss parts or other concerns and she always responds and is so very helpful. Lakewood Toyota you got yourselves a keeper and Caryl thank you as I do appreciate you. I will always recommend you very highly to anyone. Truly Appreciated, Mark Parsley More