We are new to the area and rolled in this morning without an appointment. Russ quickly got our routine maintenance underway and gave us good advice. We plan to continue to call Russ for all of our maintenance needs. Thanks, Russ!
Russ always gives me st class service. I trust him and only do business with someone I trust. I always feel as if I'm 1st with Toyota. This is my fifth new toyota and I have never been disappointed. Russ is so typical of the greatest service I have always gotten with Toyota. I am a 72 year old widow and I feel safe with Toyota and Russ Persad.
I came in on Saturday without a service appt and Jimmy the service advisor got me right in for an oil change and did a great job explaining what was done.
I personally spent 30 years in this industry as a sales manager and can honesty say I was impressed with my service experience.
Luigi - this one is for you: I will not return due to your lack of attention. I hope my 4-Runner never needs anything but if it does I will drive 30 miles to avoid days worth of inattention and run-around.
I hope that your day is going well. I want to first offer my deepest apologies to you on behalf of the entire staff here at Gettel Toyota of Lakewood. We have been in business for 26 plus years and is still family own and operated. Can you do me a huge favor Sam, can you give me a call? I really want to resolve the issue and make us the prime dealer for you and anyone that you know. For relationships is way more important to us than anything and I look forward in hearing from you soon. Have a wonderful day.
Jack Veletanlic- very friendly, professional, outstanding sales consultant. He was very informative, knowledgeable, detailed. He answered every possible question we had. I would highly recommend his service to all my friends.