Girard Ford

Girard Ford
450 W Thames St
Norwich, Connecticut 06360
(860) 889-2601

Manufacturer: Ford

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Twenty-Four Month Rating: 4.2/5
76 Reviews
Girard Ford

Overall Score: 4 Star Rating4.2



About Girard Ford
Certified: Girard Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Girard Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



ptdinct
5/20/2012 10:49:40 AM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Al Fisher, Sales,Keith Nye,Finance

My Review of Girard Ford:
I wanted to trade my gas guzzler in for a more gas friendly vehicle,I picked out a used 2009 ford escape.It was a certified vehicle with 38000 miles on it.I went there on monday may 7 2012,and decided the escape was what I wanted.They put it on the side and put a sign in it saying sold with my name on it.I could not go back on tuesday the 8th to pick up the vehicle because I had to work a double shift I could have done it wednesday but Keith Nye in finance was off.When I came in on thursday to pick it up,after keith al fisher in sales and my wife and I looked for it for half an hour they told me the vehicle was sent to auction for mechanical reasons.After being lied to I found out the vehicle was sold to someone else the day before.No one had the common courtesy to tell me the truth and offer me another vehicle in its place.We had to walk around the lot for an hour and look for another vehicle,BAD CUSTOMER SERVICE.I was very upset,and was going to go to another dealer,but was already approved for the escape.Both Keith Nye and Al Fisher were very helpful in finding me another vehicle.Keith did a great job of getting me financed ASAP and getting me on my way quickly.This is the second vehicle I bought at girard ford in 7 months and I only deal with Keith Nye for my finance needs he is very professional and helpful.

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anne_wodopian@hendersonna.com
5/15/2012 2:56:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jose Arriaga

My Review of Girard Ford:
I went in for a scheduled oil change.

At the same time my oil was being changed - Jose had service also take care of two recalls that had taken place as well on the Ford Focus. I didn't know about these recalls when I went in so was pleasantly surprised to know that they had been taken care of and that I didn't have to go back in or be concerned if I received the recall notice.

Jose, was very professional and friendly and I left feeling secure in knowing any issues with my car had been taken care of.

Thank you.

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dfetras
5/14/2012 11:31:10 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Grant-Roger Brown-Keith Nye

My Review of Girard Ford:
Girard Ford is a dealer that gives customers special treatment and time and puts that extra care they will listen and work with you. I would recommend them because of the care they showed to me.

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Zach1730
5/12/2012 2:57:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Al Fisher

My Review of Girard Ford:
I had a good experience with this dealership when buying my Escape. They gave me a good price and worked with me so I was able to get the one I wanted.

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mlzimmerman
5/12/2012 8:21:55 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Miguel DePina(sales associate), Roger(sales manager), Jose Arriaga(service consultant)

My Review of Girard Ford:
Was out to test drive for a new used car for myself. Miguel DePina was very friendly/Knowledgeable and made a great first impression of dealership. The manager Roger appears to have a good working relationship with his staff. Ended up with a Demo 2011 Escape with 7800miles and great deal. LOVE my Escape and due to the mileage had to get it in for oil change within a week of buying. Service center also very friendly and Jose Arriaga was helpful. Would definitely recommend the dealership to friends.

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angeltriplea
5/10/2012 11:13:30 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Miguel Depina and Scott Menard

My Review of Girard Ford:
My experience with Girard Ford was great from the moment I walked in the door. Both Miguel and Scott were very kind and courteous and extremely helpful with my car search. They listened to what it was I was looking for and found me the perfect car. Their wonderful personalities made me feel at ease to trust them. I truly appreciate all the help they gave me and the fact that they didn't give up on me when I was being kind of picky. Two thumbs up!

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wend031988
5/9/2012 5:50:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: William Mesloh

My Review of Girard Ford:
I had a geeat experiance, from scheduleing the appointment online, to the friendly greeting as I entered, to the relitively short time for servicing, and the service managers giving me the options for some additional items that needed attention while giving me maximum discounts available to me.

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shesgonecountri
5/5/2012 8:10:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marc & Steve

My Review of Girard Ford:
I swore to my husband I was just looking. We loved dealing with Girard, we walked off the lot with a car we really didn't need. Now that's going above and beyond. Highly recommended

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debbie1974
5/3/2012 9:16:02 AM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: DEBRA FRECHETTE

My Review of Girard Ford:
Brought my Acura Mdx in after Allstate recommended them due to a tailgate accident.Explained all problems with my car.After 11 days picked my car up was told everything was fixed.On the way home realized there was still scraping in the back of my car and when I got home realized there was a drip on my tailgate.I made an appt. to take my car back in.They fixed the drip but informed me I needed all shocks and brakes done on my car.This scraping noise was not happening before I got rear-ended so I knew it had to do with the accident and I just had my brakes checked a few weeks ago and did not need brakes so decided to take my car to Acura.They ripped my car apart and found I did not need brakes or shocks.It was the rear brake shield rubbing against the rotor.So I was stuck with the $109 diagnostic fee.Ford said they talked to Allstate and they would not pay because they feel it was not part of the accident.If Ford would have found the problem in the fist place they would have realized it was part of the accident.As for the brakes and shocks..not quite sure why they told me they were needed.I have contacted Allstate and they told me to fax the invoice to them and they would take care of it.Still waiting for a response.Definitely would not recommend this service shop to anybody!

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wallyu
4/29/2012 8:56:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Howard Rosenthal

My Review of Girard Ford:
Salesman had good knowledge of the trucks I was looking at.Minor details with the truck were addressed and fixed quickly with no hassles.would recommend dealership to others.

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Reviews 11-20 >>