Global Imports BMW - Service Center

Well as an educated female professional you try to stay clear of calling a business shady or a rip off. I brought my pristine 2011 BMW 535i in for an inspection at Global Imports BMW. They originally cha clear of calling a business shady or a rip off. I brought my pristine 2011 BMW 535i in for an inspection at Global Imports BMW. They originally charged me for recommended alignments and tire balancing to fix problems that didn’t seem to be only finding new problems. Their results...Front two tires half worn...interesting..the front left tire was just replaced..Lie or oversight?? A passenger right front suspension bent as well as the rim prohibiting them from aligning and balancing the tires. This news was very alarming and most importantly did not add up to the vehicles history. I spoke with the shop foreman only to be told the same thing. I asked if the bent suspension could be a warranty issue he said no implying I bent the suspension and rim. I left messages for the Svc. Mgr. and General Mgr. to discuss this. Of course, no return call. I sent a letter into BMW of North America customer relations. In the meantime, my brake sensor light came on. Well clearly at this point not going back to Global went to another BMW service department. I explained the situation. They did their inspection and found bent rims, 3 scratched rims, tires switched, the brake sensor completely damaged and NO suspension damage. Interesting! I called BMW of North America customer relations stating the facts. The agent states we have to back our dealerships. I replied, your service technicians are all trained the same correct? Why are both of your dealerships coming up with different results? Of course, no response. Whats the point of customer relations if you don‘t remain neutral to solve the disagreement? In conclusion, I cannot tell you what happened to the vehicle in Global Imports care. I have a bill for $3179.55 to fix issues on a PRISTINE 2011 BMW. One thing I can say is I work very hard to have nice things and work very hard to take care of those nice things. Some how these damages appeared. I am not going to play the female card of not understanding car mechanics. I do understand how this vehicle has been driven as well as its history. Was it Global BMW’s service technicians negligence they were trying to cover up, or maybe they are not qualified to properly service BMW vehicles, or just maybe the famous BMW ghost made a special appearance to my vehicle tearing it up? Either way I will never know. I guess it boils down to a he said she said as I was clearly informed. Congratulations Global Imports BMW you got me!!! More

This is the absolute worst dealership service department in existence. And, over the course of the years, and numerous cars purchased, I have yet to have an experience this bad. My Mini Cooper S, bought new in existence. And, over the course of the years, and numerous cars purchased, I have yet to have an experience this bad. My Mini Cooper S, bought new in 2008, 30K miles, and still under warranty, was a pleasure to drive and own. In fact, I had sent a "build" to them for the exact same car, but a convertible, to be ordered. Then one day, I go out to my car,...it won't start. Long story short, they tell me the engine is "sludged up" and the timing chain broke. Ok,....so, fix it. It's under warranty. Well, dear friends, it's apparently not that simple. First, they insist that I didn't change the oil. Wrong. So I provide them with all the oil changes, using only Castrol Synthetic, since I owned the car. Records provided indicated oil changes were in EXCESS of the manual recommendations. Then they tell me,...."well, you must have put non-premium gas in it". I NEVER used anything but premium. Then their excuse was that maybe one of the oil changes was the wrong oil. What? THEY WILL NOT HONOR THE WARRANTY! Period! Don't buy anything from these guys. The Mini Cooper S sludging problem is ALL OVER THE INTERNET, and they know it! Apparently, the turbocharger gets so hot it prematurely breaks down the oil. Yet the manual STILL states to only change the oil every 15,000 miles. Well, I have retained an attorney, and have independent certified mechanics affidavits saying this is a "design" problem. Additionally, as a former advertising photographer,....my best friend, another photog, who just happens to be the guy who has done many of the BMW marketing images, has contacted one of the CEO's of BMW in Germany. He states he is quite upset to hear about this. Good. I hope between his involvement and the lawsuit, this dealership, and it's mother company, (including Dyer & Dyer Volvo, etc.), go down for the count. Trying to fix their finacial woes on the backs of consumers is a good enough reason to say "bye-bye". Avoid this dealership like the plague. Your warrant means nothing to them. (see other reviews if you don't believe me) More

I wrote the negative review about the window and key and would like clear things up with this matter. Bill in Operations was helpful in helping me settle this problem. The customer was the one who directe would like clear things up with this matter. Bill in Operations was helpful in helping me settle this problem. The customer was the one who directed the dealership and its' staff to do these damages to this vehicle. So to be fair I want to release my negative review of their dealership. If the customer was ordering them to do the damage it is in my opinion that he be held responsible not the dealership. More

I had a problem with my MINI that required no fewer than 4 visits to resolve (after they finally escalated it to a more senior tech for troubleshooting.) The oil light was coming on for the car (intermitte 4 visits to resolve (after they finally escalated it to a more senior tech for troubleshooting.) The oil light was coming on for the car (intermittently) and each time they would claim that it had been fixed. It wasn't the case. After keeping after them (and immediately returning the car when the problem recurred) an unreasonable time they finally brought in a tech who knew how to fix it. The final visit when I picked up the car there was no paperwork or indication of what they'd done to fix the issue. I have the feeling (without any evidence to support it mind you) that they were trying to avoid a lemon-law claim and didn't want to give me documentation regarding the number of visits or time in the shop. They were an absolute pain to deal with. I subsequently sold the car and haven't regretted it. More

My car was towed in because it overheated. The vehicle was still within the certified pre-owned warranty and I also had an extended warranty that was purchased at the time I bought the car. To make a very was still within the certified pre-owned warranty and I also had an extended warranty that was purchased at the time I bought the car. To make a very long story shorter, after 4 weeks of back and forth with Doug Deloach, as well as the regional service inspector, the repair to my car under warranty was denied. The initial estimate they gave me was around 6-8 thousand dollars. This vehicle only had 47,000 miles and Global Imports had done all the service on it since I purchased it. This was the second vehicle I had bought from them. They denied coverage of the repairs under the warranty because they said the car was driven excessively after it overheated. It was only driven for half a mile from the point that any problems were noticed and no warning lights or anything came on to make the driver aware there was a problem. It was put in the hands of the regional service inspector ( I am not sure if that is the correct title, but it is close). He spoke to me on the phone once and was extremely condescending and rude. I asked him to show me where in the BMW terminology it explained what "excessive use" was. He said he would send me an email containing that information. I waited 2 hours for that email, and when it arrived, he had scanned a page from the owners manual showing what the temperature gauge was and what it was for. I considered that insulting. Keep in mind that I live 3 hours away from this dealership and had been driving back and forth every weekend to deal with this matter. I called Doug Deloach as well as the service manager numerous times in the nearly 5 weeks all this went on, and many of those times, they never returned my call. The only way I got any response was to show up and make them talk to me. When I would be in Doug Deloach's office trying to discuss this issue with him, he would rarely look me in the eye. I have owned Lexus, Mercedes Benz, Acura, Honda, Toyota, Ford, Chrysler products and Volkswagon and have never dealt with such unprofessional people in a car dealership. BMW claims they provide a "premium experience". It is a premium only because of what you pay for the car and the service. For this to go on as long as it did and be handled the way it was handled was unacceptable. After literally raising xxxx with them for those 4 weeks, they made me an offer of repairing the car at a reduced rate that ended up being 3200 dollars. I had exhausted all my resources and hiring an attorney would drag things out even longer. I paid the money to get the vehicle repaired and when I picked it up, it had a ticking noise that they said would go away after I drove it for 500 miles. I knew this was one more pile of crap they were trying to feed me. I drove the car for exactly one week then traded it in on an Acura. Not only does Global Imports BMW not stand behind what they sell, but BMW of North America is no help in these situations either. I realize that this type of repair can be needed on just about any vehicle. I just think that the way the whole situation was dealt with was unprofessional and unacceptable. Alot of people have had nothing but good experiences with this dealership. They should consider themselves lucky, and I hope they never run across a problem like I did. I loved my BMW, it was the 3rd one in a row I have owned. I will never own another one again because of the way I was treated not only by this dealership, but also how I was dealt with by BMW as a whole. As most of us have heard before, BUYER BEWARE! More

I bought my MINI new from Global in 2003 and it is still running like a champ. With over 100,000 miles now I need to purchase replacement parts every now and then. The parts and service depts are top notc running like a champ. With over 100,000 miles now I need to purchase replacement parts every now and then. The parts and service depts are top notch and very professional. Some parts are special ordered (my Dinan intake for example) and arrive in a very timely manner. I will continue getting my parts and service there and when the time arises, purchase my next MINI from them. More

Have problems almost every time I have used them. Last time was missing my custom valve stem covers! They replaced, but this is supposedly a high end dealership? I have to check the car over carefully t time was missing my custom valve stem covers! They replaced, but this is supposedly a high end dealership? I have to check the car over carefully to make sure they didn't mess something up or actually did the work they said they did. This has been on 3 different cars, 2 BMW's and one MINI. Carlos was excellent and professional, but I hate taking my cars there. More

Thursday AM: My 2000 528i breaks down on the freeway near Global, so my car is towed there for service. They provide me with a rental (Chevy) while they work on my car. Thursday PM: Pick up my car aft near Global, so my car is towed there for service. They provide me with a rental (Chevy) while they work on my car. Thursday PM: Pick up my car after having the lower radiator hose replaced. This is the only issue that was found. Fee: $1200 Friday AM: Car overheats on the way to work. Return to Global for repair. Friday PM: Pick up my car. Was advised that they located no issue, they just added coolant. No fee. Friday PM: Temp gauge moves towards red on my way home from dealership. I call to complain, they advise me to bring it in the next day. Saturday AM: Arrive at the dealership when the service dept opens. They tell me I can have a seat while they work on my car. They estimate several hours of diagnosis/repair time. After several min of complaint to the manager, I receive a loaner - even though the service rep claimed they didn't have any available. Monday AM: Pick up my car. A bleed screw was replaced. Monday PM: Car overheats on the way home. At this point, I'm furious. I call dealer and adv them I refuse to drive the car back there for service. If they want to fix it, they will have to come get it, if not they can pay me cash for repairs at a different dealer. Monday, 11:30pm: Flat bed arrives with a brand new BMW as a loaner, they haul my BMW off to the dealer. They replaced an upper radiator hose and present me with a bill for $970. After much arguing, yelling, and fussing, they decide to remove the charges for the final service because of my trouble. Final thoughts: They do not seem to be thorough/deatiled with their repairs. They are incredibly rude and obstinate. They really don't seem to care about doing a good job or making the customer happy. DON'T GO!!! More

I currently have a 545 - This car has been in the shop every three months costing over $1200 per visit- the sad part is the fan blade broke piercing through the hood and they replaced that but nothing els every three months costing over $1200 per visit- the sad part is the fan blade broke piercing through the hood and they replaced that but nothing else - two weeks later it back in the shop for a new radiator. 6 weeks later now its in there for a overflow container and new thermostat. 4500 dollars later ( and at this moment it's still in the shop) . I asked for a rental and they said they the don't let people have them over the weekend. What??????? They strive for 5 Yea right - Go to another dealership - you will pay less for your car and get much better service. They give BMW a real bad name. More

Purchased car from Global and have had all service done through them with not much nice to say. Too many problems to list here but very brief summary: 1) Within first year airbag light came on, paint on d through them with not much nice to say. Too many problems to list here but very brief summary: 1) Within first year airbag light came on, paint on dash started blistering, 2) Year 2 saw no happier times. Window buttons fell through to gear shift, all heater defog buttons stopped working, rain drops still falling on my head. 3) Year three sees lights in dash stop working (can't see mileage), many other things and still swimming inside the car. NOT A SINGLE ONE OF THE PROBLEMS WAS EVER FIXED BY GLOBAL. They even rudely tried to blame most of them on me ... for example when I brought up the paint blistering issue they said they couldn't do anything about it because I had altered the dash since there is a tiny led light in there. I asked them to look at my service history to see "who" put the led light in there and when they realized I had paid them to install an alarm system so they put the led light in there .. not only did they not apologize they still stuck to their guns and said "well it's still been altered so we can't cover it under warranty". That's just one example but consistent with just about every other response I've gotten on all other issues. By this time not only was I fed up but I've given up trying to remember all the other problems. I've contacted BMW headquarters. Through many many hours of conversations they finally had Global agree to review some of the major issues on my next service. Well, they sure did look into it and after 3 days they call with the usual response of "your car is ready for pickup" to which I reply "what about all the other major issues I was awaiting a call about"; reply "oh, we can't cover any of that but your car is ready for pick up $625 for service and $250 for the rental car"!!!!!!!!!!!! More