Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gloucester Toyota
Gloucester, VA
496 Reviews
Gloucester Toyota Scion is a family owned dealership serving the Hampton Roads and Richmond area for over 20 years.
At Gloucester Toyota Scion, customer satisfaction is our highest priority and we strive to make your car buying and service experience easy and enjoyable. Gloucester Toyota Scion offers competitive pricing, a knowledgeable staff and superior customer service. Come join us for a fast and simple way to purchase or lease your next Toyota or Scion. We want to be your preferred Toyota dealer for both new and pre-owned vehicles.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 496 reviews
April 09, 2026
I’m sharing this to raise awareness and also to see if anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time anyone has any information. My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota’s service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I’ve since filed a report with the Sheriff’s Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that’s the case, but realistically, that’s a lot of footage, and I don’t know how thoroughly it will be handled. I’ve done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That’s what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the xxxx are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly. More
by Ms Sweet
Employees Worked With
December 12, 2025
Appointment was easy to schedule and was accomplished in a timely fashion with good communication. a timely fashion with good communication. More
by MK
November 12, 2025
My first visit to get my first service done. Took me in at my 8am appointment time at 8am wow. Staff very friendly in service, parts and sales. Very pleased with my first visit and will continue Took me in at my 8am appointment time at 8am wow. Staff very friendly in service, parts and sales. Very pleased with my first visit and will continue to have service done there. More
by Yorkriver.johnson
November 02, 2025
Clean and the employees were very cordial and informed. Help with my knowledge about my car Help with my knowledge about my car More
by Scout1941
Employees Worked With
October 05, 2025
Great people to work with. Responsive to my questions and requests Would recommend to others. Responsive to my questions and requests Would recommend to others. More
by remeds
September 23, 2025
This dealership Gloucester Toyota was great to do business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep go business with. Upon arrival we were met by Carter Hartley who was very kind and asked us if we knew what we were looking for. We told him our Jeep got totaled a week ago so we were looking for another Jeep. We looked at a few asked for his card, and told him we were just looking today & most likely would be back. There was no pressure from him at all and he thanked us for stopping by. We called him later that day and asked if we could come in on Monday to test drive one. He thanked us for asking for him and we set appt for 6:00. My husband then called him again on Monday to ask if we could drive two of them we were interested in & he said absolutely, I will have them pulled up front when you get here. We got there before 6 and they were waiting by the front door. Carter was with another customer so we waited for him & he apologized for taking so long which was not long at all. Owning a Jeep himself he knew all about them and showed us all the features & told us everything about them. We never owned a soft top, so he explained how it worked and showed us how to work it. Great guy very out going & happy to work with him on this deal. Needless to say everything went smoothly we bought the Jeep & couldn’t have asked for a better salesman. Kudos to him & I believe his name was John the finance gentleman who was also a pleasure to work with and also had a great personality. They both were a great pleasure to work with! We definitely will steer anyone to Gloucester Toyota as they both made us smile, laugh & just made the whole purchasing a vehicle enjoyable! Thank you and keep up the great work! Tom & Sheri Sommers More
by Sheri
June 25, 2025
Gloucester Toyota has the best staff, great prices, beautiful cars and best service team around!!! We just bought our 3rd car since moving to this area 8 years ago and will be back again when we need beautiful cars and best service team around!!! We just bought our 3rd car since moving to this area 8 years ago and will be back again when we need a car! Thank you to the amazing team!!! More
by joanburdette
June 22, 2025
Very professional, helpful and understanding! Dealership highly recommended by friends. They came through for us. Dealership highly recommended by friends. They came through for us. More
by Nancynorthpoint
Employees Worked With
May 27, 2025
Hassle free, friendly, professional, easy to work with and honest. This was one of our best experiences with a dealership. We drove over an hour to the dealership even though there were 3 others to choose and honest. This was one of our best experiences with a dealership. We drove over an hour to the dealership even though there were 3 others to choose from in Richmond VA because of our inital phone interaction with the sales departament. Well worth the drive.. More
by ABelle
