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Goldstein Subaru

Albany, NY

4.7
349 Reviews

1754 Central Ave.

Albany, NY

12205

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349 Reviews of Goldstein Subaru

August 20, 2022

Misinformed , poorly trained, or simply lying staff. Lifetime unlimited warranty is a scam to steal your money More

by Violated by dishonesty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick, Kason, and the finance manager
Aug 20, 2022 -

Goldstein Subaru responded

Hello Kevin , We are sorry you felt misinformed. We are very proud of the Goldstein Warranty advantage that is included with every new Subaru we sell. Since the warranty covers powertrain components only, we also offer every customer a more comprehensive service contract option. During this discussion, you informed us you would be using the vehicle commercially to deliver products, however the Warranty Advantage does not cover vehicles used for commercial use. We are sorry you decided to cancel the purchase at that time and wish you the best of luck in finding a replacement vehicle.

Aug 20, 2022 -

Violated by dishonesty responded

This is not true. I repeatedly told 2 salesmen exactly what the car was going to be used for and both assured me that if the car was not registered as a commercial vehicle the “unlimited lifetime warranty” would be honored. Not until the sales pitch for extended warranties, was I told, that over 27k miles annually would void the “unlimited” mile warranty. So I will reiterate, either the salespeople are poorly trained, misled by management, or are just liars, the special warranty is a scam to get you to have all maintenance and repairs done at the dealership, with no intention of honoring the special “unlimited lifetime” warranty.

August 13, 2022

This is my second Subaru… The first one the start of winter 20,000 miles. Now this one just had a flat tire that took over five hours to get to the dealership to get fixed. I had to wait overnight to pi More

by Redregi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I had to deal with Subaru roadside service. This is my second time. I prefer AAA
Aug 17, 2022 -

Goldstein Subaru responded

Hello Redregi, We are sorry that you had delays with Subaru Roadside assistance. Unfortunately, that is not part of Goldstein Subaru and out of our control. If you need assistance in the future and it happens to be during our business hours we recommend you call us directly at 518-869-1250 and we will do our best to try and satisfy you as quickly as possible.

August 11, 2022

Everyone was pleasant to deal with and gave me honest advice on repairs for my car. More

by harryny1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy
Aug 17, 2022 -

Goldstein Subaru responded

Thank you for the high star rating. If you're ever in need of more help, please let us know!

August 09, 2022

The service was great. They fixed the problem and I was very satisfied with the work. They explained that a part needed to be ordered and would contact me when ready. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron , DJ McArdle
Aug 17, 2022 -

Goldstein Subaru responded

Hello Mark, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

August 08, 2022

Everyone was very helpful and friendly! We enjoyed working with Yuko. The manager also took time to address specific questions about the car since it was a pre owned car. More

by Karyncog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes, Yuko, Aaron, DJ McArdle
Aug 09, 2022 -

Goldstein Subaru responded

We are so glad you enjoyed working with Yuko! We will be sure to share your kind words with her! Please let us know if we can ever help you in the future.

August 05, 2022

Service specialist was knowledgeable, respectful and thorough. Dealership was comfortable and clean blah blah blah More

by Bef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Burnell
Aug 06, 2022 -

Goldstein Subaru responded

Thank you for the high star rating. If you're ever in need of more help, please let us know!

August 04, 2022

Lori exceeded my expectations in every way. Always communicative, sincere & allayed my concerns, while having my car serviced promptly and professionally...i can highly recommend her & dealersh More

by Lw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori B.
Aug 06, 2022 -

Goldstein Subaru responded

We are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

July 31, 2022

I’m pleased with the service I receive each time I bring my vehicle here. More

by Lmg857
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leeann Winchell
Aug 02, 2022 -

Goldstein Subaru responded

We are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

July 27, 2022

I have had a ten year customer relationship with Goldstein Subaru and have been very pleased with the dealership, largely because of the exceptional customer service received from their employees as More

by michael.s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeAnn, Sandy, Kyle, Ronnie, Brandon, Lori,Todd, Nicole, Lucas, Sam and Joe Khatar
Jul 29, 2022 -

Goldstein Subaru responded

Thank you Michael for the 5 stars, we appreciate your business. Please let us know if you need anything else.

July 23, 2022

Use the Express service to do an oil change inspection and tire rotation. In and out in under 3p minute. Friendly staff and very attentive! More

by Jerbridge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 26, 2022 -

Goldstein Subaru responded

We are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

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