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Goldstein Subaru

Albany, NY

4.7
349 Reviews
Call Dealership (518) 690-2244

1754 Central Ave.

Albany, NY

12205

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349 Reviews of Goldstein Subaru

July 15, 2022

We have been long time customers and have been very generally very pleased.. however my experience with a routine maintenance was extremely dissspinting. More

by Franalts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori was great.. everyone else was very disappointing
Report | Print
Jul 21, 2022 -

Goldstein Subaru responded

Thank you for awarding us 4 stars. We would have loved to earn the full 5 stars from you, but seems we missed something in making your visit with us that spectacular. We'd love to know how we can make your experience even better next time around. Please call 518-869-1250 and ask to speak to one of our managers or call our Customer Service Department at 518-690-2555. Your feedback is greatly appreciated.

Jul 22, 2022 -

Franalts responded

I did have an opportunity to speak with Mercedes and expressed my concerns and she was very helpful and sincere.

July 14, 2022

Lori in sales is a pleasure to work with! She is knowledgeable, friendly and very professional More

by Fran Kieltyka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Comas, DJ McArdle
Report | Print
Jul 21, 2022 -

Goldstein Subaru responded

Hi Fran , we are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

June 29, 2022

Goldstein is a first rate dealership and the service is excellent. I have used Goldstein for years and recommend them for service. More

by ppalmer3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Jul 08, 2022 -

Goldstein Subaru responded

We are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

June 25, 2022

Staff always professional, friendly, and informative. Repair and maintenance service experience has always been positive. More

by pl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Jul 08, 2022 -

Goldstein Subaru responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

June 14, 2022

Car was finished and waited 30 mins to pay bill. I was not the only one that waited for our bills. Tried hearing we are really busy and do not have help. Put a plan in place and follow it. My time i More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DJ McArdle
Report | Print
Jun 15, 2022 -

Goldstein Subaru responded

Dear Bill, We are sorry you had to wait a little while after your vehicle was done in the shop. We do value all of our customers time. However, It does take some time for the technician to bring the information back to an advisor. The advisor then has to check all the work, any parts installed and calculate the correct charges for your invoice to be paid. Then of course, the invoice has to get over to our cashier so it can be paid. All of this takes some time and of course if any of the persons involved are assisting another customer, then the process can be delayed. We do appreciate all of our customers and are doing our best to hire the type of people that will serve our customers the way they deserve but what you see in the news about a lot of jobs going unfilled is the truth.

June 04, 2022

Great service today-good customer service & quick. Love the fee car washes & express lane. Thanks! More

by ashma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Jun 10, 2022 -

Goldstein Subaru responded

We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2022

Fast and courteous service. The express service is great because you don’t have to make an appointment. More

by Mkalica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Jun 03, 2022 -

Goldstein Subaru responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

May 28, 2022

The Goldstein crew provided excellent service. Leeann was a pleasure to work with and she kept me informed throughout the process. More

by Mary W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leeann was a pleasure to work with.
Report | Print
May 31, 2022 -

Goldstein Subaru responded

Hello Mary, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2022

I always receive excellent service at this dealership. The personnel are always Professional, thorough and pleasant. More

by Jvega9262
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Report | Print
May 28, 2022 -

Goldstein Subaru responded

We are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

May 10, 2022

Took me on time. Pleasant and professional staff. Discussed services needed for my car without pressure. Good experience. More

by brb523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy
Report | Print
May 12, 2022 -

Goldstein Subaru responded

We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2022 -

brb523 responded

Thanks

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