Golf Mill Ford

We were trying to decide between a Ford Escape and a Honda CRV and Gulf Mill made our decision very easy -- we went with the CRV. From the very beginning our experience with Gulf Mill was a disaster. Up Honda CRV and Gulf Mill made our decision very easy -- we went with the CRV. From the very beginning our experience with Gulf Mill was a disaster. Upon arriving, the sales force was milling around the entrance smoking. We started working with one saleswoman who seemed to know nothing about the car. Every time we asked a question, she had to look at the sticker on the window. And we weren't asking about an unpopular car. The Escape is one of Ford's best sellers. When we took the test ride, she also couldn't answer any of our questions. She tried to demonstrate the Sync system but had no idea how it worked. This is the MAJOR selling feature that Ford is promoting in its cars right now and she couldn't even operate it. She had to get another salesman to come out and show us how it worked. Then it got worse. We went inside to get an understanding of the pricing of the car and she gave us an outrageous calculation of our monthly payment. It nearly $100 higher than the calculations we had done ourselves before arriving at the dealership. When we asked about it, we were told they were quoting us using one of the higher interest rates because they couldn't be sure we would qualify for the promotional interest rate. We asked them to please re-run the quote using the low interest rate -- because we knew our credit score and we knew we would qualify based on our good credit. They said they couldn't do that because then we would be upset if we didn't qualify for that rate. We told them we would take that risk. Give us the quote with the good interest rate and if we didn't qualify later on, we would understand why. They refused to requote using the lower interest rate. Then they asked us if we were going to trade in our car. We weren't sure if we were going to trade it in but we would be interested in getting a price quote on the trade it so we could consider it. They asked for they key to the car so they could "look at it." A few minutes later they came back and gave us an extremely low off - 50% less than blue book value on fair condition. We told them that was unacceptable when considering the blue book value. He then started making up some nonsense about being able to resell the car for that value. I then told him that if he was going to jerk us around over $500 when we were trying to complete a $25,000 transaction, it was clear they didn't actually want to sell us a car. Then another manager came over with a really hard "What can we do to get you into a new car today?" routine. I told him that we were only shopping today, we were planning to buy in two weeks when we had our bonuses. He continued the "what can we do to put you in a new car today?" routine. It was like talking to a brick wall so we left. From beginning to end, our experience at Gulf Mill Ford was simply awful. The saleswoman didn't know anything about one of their top selling cars. The used car manager was slime and clearly trying to rip us off and the sales manager tried to use really aggressive sales techniques and was uninterested in what we actually wanted. The shame is, we might have bought an Escape with a better sales experience. From a vehicle perspective, the CRV and Escape were very comparable. However, the Honda dealership was relaxed and clearly showed they were willing to work with us. The Ford dealership was aggressive and had no interest in listening to our needs or situation. More

If I could give golf mill ford negative stars I would. From the moment I got out of my car, I was pounced on by a sales person. Then when I asked to speak with the person I had been communicating my emai From the moment I got out of my car, I was pounced on by a sales person. Then when I asked to speak with the person I had been communicating my email with it took well over 10 minutes for her to come out of her office. After speaking with me for less than one minute she handed me back to the sales person who had pounced on me previously. The sales person was so inexperienced and clueless. I explained what I was looking for and off she went to talk to her manager to get us an initial price quote. After more than 10 minutes of waiting, she came back with a full list price offer. I could not believe it since the email quote (on a the same model but slightly different options ) was more than $4000 less so I was the victim of a bait and switch. I told her that I had two other price quotes for the car as I had configured it that were more than $3000 less than this full list price offer and that I was leaving. This clueless salesperson says to me. Can you wait just a minute, I have to tell my boss when you are leaving. Can you believe this?! So then the sales manager comes over and I inform him that I am absolutely discusted that he would attempt this full list price offer on me, especially after his email department had low balled me an offer on a similar model. We went round and round and he fianally gave me a relatively fair price but at this point he had loss any trust or good will that I had for him or this dealership. I could not trust him that this dealership would give me fair prices on other things such as service in the future if I bought a car here. The only reason I see for starting with a full price offer on a car is that they were hoping that I did not know enough that car buying is a process of negotiation and wanted this new car so much that I would pay anything. This concerns me on whole different level because the area that this dealership is located has a large amount of first generation immigrants and I am very afraid that this dealership may prey on the lack of knowledge that these people may have in negotiating a car deal. You advertise your BBB Rating. I fell for that one too. I know that I will also be talking to the BBB as well becasue NO ONE should have been treated the way that I was. I felt I needed a very hot shower after going through the extremely SLIMY dealings at Golf Mill Ford. More

While we were initially quite unhappy with our purchase of a used car and the dealer's response, the issue has been satisfactorily resolved and we are happy with our purchase and the service provided. I ha of a used car and the dealer's response, the issue has been satisfactorily resolved and we are happy with our purchase and the service provided. I have edited my initial review as it was no longer accurate. More

My car is still new to bring in for anything but I have had a couple of questions and always feel very comfortable emailing Connie or speaking with John K. about my concerns. They are both very friendly a had a couple of questions and always feel very comfortable emailing Connie or speaking with John K. about my concerns. They are both very friendly and have always been able to help me with concerns. More

My girlfriend and I went to Golf Mill Ford in search of a 2011 Ford F-150 SVT Raptor, based on an Internet referral from TrueCar.com . We met Mark Gurgone and Connie Babut, who were extremely helpful in answ 2011 Ford F-150 SVT Raptor, based on an Internet referral from TrueCar.com . We met Mark Gurgone and Connie Babut, who were extremely helpful in answering our questions and providing information on product availability. Since they did not have any Raptors in inventory, Mark and I worked with Jim Martino, Inventory Manager, who spec'd out my Raptor order for Dealer Invoice pricing. We were so impressed by the friendliness and professionalism at the dealership. Needless to say, we immediately agreed to the dealer invoice pricing and placed a deposit to process the ordering of MY Raptor. Mark was nice enough to give me a Ford SVT Raptor baseball hat, to wear while waiting for delivery of my Raptor. Simply an amazing experience! It takes hard work, dedication and a team to be a leading dealership. I can see why Golf Mill Ford is Illinois' largest Ford Dealer. Not only did we get a great deal, we could not have been treated any better. I look forward to becoming a long-term customer at Golf Mill Ford. I will be sending everyone I know to see Mark Gurgone at Golf Mill Ford for their next Ford product. Thanks! More