My check engine light went on. So I decided to take my truck to the dealer hoping they will tell me what the problem is. I did scan it with my scanner and read the code P0451. They did confirmed it and told me that I need to replace fuel tank pressure sensor which would cost $795 at their shop. I didn't have that kind of money at that time so I asked them to give me the part number so I can fix it myself (I usually fix my cars by myself). When I got home and started looking for part it appeared that they gave me the part number for the tire pressure sensor. I did pay $133 for this check up. They could've gave me the right number.
ANother thing they were trying to charge me extra $17 for repairs which the didn't do. I asked them "what it is for?" They took the $17 charge off without any explanation.
Will never go there again.
Thanks for nothing

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I bought my first new ford explore xlt at golfmill ford its exactly what I was looking for great suv with plenty of room when I got there they treated us like family, the saleman ivan resendiz was great and show us a couple of suv,s and me my wife felt comfortable there because he was taking his time to showing us around and not pressuring us to buy the first car we saw,I would recommed this dealer to family and freinds.

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Ivan Resendiz was very helpful in the buying of my moms first car. The knowledge and helpfulness of Ivan Resendiz was exemplary. This was the first stop we were making in the car shopping experience but after the great deal made to us we never made it anywhere else. If anyone is ready to buy a car and needs great help go here and ask for Ivan Resendiz.

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Everything was good until they had me sign. DO NOT PUT ANY TRUST in these people because they will not miss the opportunity to scam you.

1. Was not given the price I negotiated with the salesperson on the invoice. The selling price was higher by $895.

The finance invoice I was given to sign had a total of the sale price + rust protection + taxes. The finance guy Fernando did not clearly break the price down with me to make sure everything was right. After I went home and itemized everything, I found out that the selling price was higher by $895. I got the selling price over email (internet price), which gives me additional proof of the price I was promised. I showed this to them to make the correction on the invoice and the are giving me the run around. They didn't call me back to discuss this, they didn't coordinate with the internet sales manager and the salesperson to verify my claim. There is a big disconnect between the internet sales manager, sales person, and finance. When I was given an offer everyone was very eager to reply to my emails and call me to lure me in for a deal, but when numbers did not add up after the sale, my emails are replied after days, after several calls, and still my issue is not resolved. I feel that I am constantly given the run around. No service after the sale at all...

2. Extended Service Protection, Safeguard, and Gap were thrown in the invoice without me asking for them.

The Finance guy did not clearly go through the invoice to show me what was added after we negotiated a price. Even worse, the Finance guy made it clear that all of these are added free of charge to me because I would go through Ford financing, and that "Ford is doing this to protect their investment in case they have to repo my car".

3. Went to the dealership to cancel the Extended Service Protection, Safeguard, and Gap, and was told the finance guy, Fernando, who did my paperwork was not in and he is the only one who can process the cancelation.

I live 45 mins away from the dealership, but was very willing to make the trips out there for service before all of this happened. I was asked to go the next day when Fernando is in, but when I did he was out and another finance guy processed the cancelation, which was a simple piece of paper that I had to sign. I don't see why this couldn't have been done the first time I went there.

4. Did not find out until after talking with Ford corporate that I had a 2yr/30,000mile basic maintenance on the car from Ford.

This was never mentioned to me at the dealership. My guess is that it is because they wanted to charge me for every maintenance visit during those 2 years.

5. Couldn't opt out the VIN window etching that costs $300.

I was promised that insurance companies will give me a discount for it. After calling two major insurance companies, AAA and All State, I found out that neither of them offer the discount for VIN window etching. I have since found out that VIN window etching kits only cost $30

6. Couldn't opt out the Rust Protection package that costs $1,395

Their excuse for not letting you to opt out is that they already apply one coating to the car. Then they call you after you buy the car to bring the car in for a second application. I doubt this rust protection package is protecting anything, other than their own interest in scamming you. Cars these days are made from the factory to better withstand rusting, no need for dealer addons. Don't fall for it!

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Worst experience ever. Twice! The salesmen are the slimiest!! SO MUCH BS. Just trying to get them to give me a quote took hours of listening to them hard sell, they refused to even give me a price, when they finally did, it was way more than other quotes. OVERPRICED - They had the car I wanted but wouldn't give me what I knew was a fair price, libertyville ford BEAT THEM BY $800 for the same car and I didnt even have to bargain with them to get it. I cant express how annoying and terribly treated I was at this dealership by TWO different "Managers".

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I was in the car business for a long time. So I know the good bad and ugly. My daily driver approached 130K. It was time for my 2005 Ford 500 to retire.

I had bought one car from Darwin Linsagan already. I called him and explained my company discount through Ford. I emailed him discount numbers. He knew exactly about the discount. When I walked in he had keys ready to go for me to test drive.

We thought that I would like the Fusion. However, it was not comfortable for me. I really was not happy. Darwin was very patient. I finally decided on a Focus after going around the lot several times (for over 3 hours). Darwin spent a lot of time with me and eventually made me a VERY satisfied customer.

If that was not enough I got in a horrible accident 1 month later after my purchase. Darwin helped me plan ahead in case it was totaled. It was fixed but he put my mind at ease.

We have plans to buy another Ford in 2013 and Darwin will be my salesman again. He is customer service oriented, friendly, and most of all knowledgeable.

His contact info is:

224 715 9933
darwinl@golfmillford.com

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I want to thank Mr. Darwin Linsangan for finding a car that I like...almost an answered prayer for a person who doesn't have much credit history like me.I would like to thank the whole Ford staff for being such a pleasant people. It's a relief when a salesman like Mr. Linsangan doesn't just want to sell you a car but most importantly willing to help and very much available to talk whenever you have questions and needs. Plus free car wash and oil change...what else can you ask for.
My experience with them was great.I would absolutely recommend Ford Golf Mill for your car needs. More power,sales, and blessings guys!

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My experinece at Golf Mill ford was excellent. Everyone there is friendly, greets you with a smile and offers you their help. Darwin was my sales rep and due to his professionalism and great customer service I was truly satisfied with my visit and purchase. He made my visit and purchase easy and simple. He handled my purchase quickly and got me a great deal. I would recommend Darwin and gold mill ford to any of my friends and relatives.

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Their internet dept sent a quote on a car with VIN # on Friday Evening at 8pm. I went to see the car and the sales person came out with a different car. I was told they didn't have the car. Then I was told they had the car, but it was in their Oak Lawn dealership. After leaving, I went home and googled the VIN. The car was at another unaffiliated dealership in the area. Typical Bait and Switch. They were so dishonest I would never even think of buying car here.

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This was not my first visit to Golf Mill Ford .. I purchased my 2008 Ford Focus and now my 2013 Ford Focus from them . Darwin was the best .. he met our financial needs and treated us like he wanted our business .. I felt as if despite the amount of business that Golf Mill Ford has every day .. I was still the most important person in their show room at the time. I have been with ford for my last 4 cars and if Golf Mill Ford is there when I go to buy the next one .. they will definately get my Bussiness for a 3rd time. I will recomend Golf Mill Ford to anyone I know looking for a new Ford .

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