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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,022 Reviews
Call Service Center (800) 218-3243

1,022 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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May 12, 2024

having bought several vehicles and have them service regularly. process for scheduling and receiving service outstanding. little plus even during routine oil changes they provide a video going over all More

by TDELFRATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Verhagen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700

Helpful
May 11, 2024

I love your placer, how they explain what needs to be done and what needs to be done con the next appt. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Gordie Boucher Ford of Kenosha responded

Maria, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Belal Barakat Service Manager 262-697-0700

Helpful
May 10, 2024

Dealer worked with me on an unusual request to program a used Focus transmission TCM so I could have a spare, pre-programmed to my car for a future easy swap on the road some day if needed. Unusual request More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Gordie Boucher Ford of Kenosha responded

Mike, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

Helpful
May 08, 2024

Took all day but they had to take care of a recall as well as a multipoint inspection oil change. So overall good experience! More

by MERRITT_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

Helpful
May 08, 2024

Quick service friendly staff. Only one issue in that they could not tell me the cost delta to upgrade my prepaid package to full synthetic More

by RICHARDCONOHAN
Recommend Dealer
Yes
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May 09, 2024 -

Gordie Boucher Ford of Kenosha responded

Thanks, Richard, for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

May 09, 2024 -

RICHARDCONOHAN responded

You will, always very impressed and very happy with the service experiences at Boucher!

Helpful
May 01, 2024

Could not detect or fix the problem. Very difficult to maneuver in the lot, had to wander around to find my truck. More

by czar451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
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May 05, 2024 -

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Belal Barakat Service Manager 262-697-0700

Helpful
April 29, 2024

They took good care of me and my needs. Sold them a car and it was a good experience. More

by DANFICKER
Recommend Dealer
Yes
Employees Worked With
Joseph Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review, Dan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

Helpful
April 29, 2024

When it comes to finding a honest reliable mechanic's, this dealer is the place to go. They get the job done and keep their customer updated during service. Recommend 10/10 More

by Sehwailkamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yazan
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Apr 30, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

Helpful
April 24, 2024

Jessica was very easy and nice to deal with. It was a very good day .They also gave me a nice loaner car to use More

by d.padgett465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
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Apr 25, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jessica and the rest of our team and don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

Helpful
April 20, 2024

Had did a great job. Excellent communication. Great customer service. Would definitely recommend. Good turnaround. More

by jnstan2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi
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Apr 22, 2024 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

Apr 22, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

Helpful
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