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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
989 Reviews
Call Service Center (262) 415-2436

989 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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April 27, 2024

Friendly, courteous and helpful service advisor (Mike) and shuttle driver (Bob). Definitely would recommend them. More

by camel0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

Helpful
April 26, 2024

Robert is very professional Good communicator when problems arose. Listened to the concerns and followed up appropriately More

by bajr18181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to hear that Robert provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

Helpful
April 25, 2024

They were always good to work with when buying a new vehicle and took care of my service needs More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review, Dean. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

Helpful
April 22, 2024

Terrible service. Was told I have an oil leak. Took to another garage. Which I was told I do not! There’s oil everywhere because of sloppy work done by the techs! They More

by sadieck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Hienz Service Manager 262-225-9010

Helpful
April 22, 2024

Always a pleasure to work with service department. Very friendly and explains all work to be done. More

by DMATUSEWIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

Helpful
April 17, 2024

Excellent staff and service. Thank you for the detailed inspection of the car. Thanks for the car wash and coffee More

by zipperhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gregovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad Katie, Mike, and our team were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

Helpful
April 17, 2024

Fast and courtesy is great, I like there mobile repair service that is easy and convenient. More

by pcjohnston53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gregovich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Katie, Mike, and our service team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

Helpful
April 16, 2024

Very good experience with service department. Good communication and services provided and shuttle service home from dealership More

by Russocomputer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

Helpful
April 16, 2024

Robert has always given us great service. He explains what needs to be done and keeps us updated on the progress of our repair. More

by Rrj4951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with Robert and our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

Helpful
April 12, 2024

Katie got our car in for service in a timely manner and the work was completed quickly. More

by MRSIRISH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

Helpful
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