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Gordie Boucher Ford of Menomonee Falls - Service Center
Menomonee Falls, WI
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center
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November 27, 2019
Great service Initially thought I would need new tires and maybe brake pads. Service dept lady measured tires and found they were still good. They could have easi Initially thought I would need new tires and maybe brake pads. Service dept lady measured tires and found they were still good. They could have easily sold me new tires when they weren’t needed. Brakes were still OK too. I did need a new battery, but overall the cost was way less than expected. They drove me home & picked me up while working on car. More
by KATHYDONNE
Verified CustomerEmployees Worked With
Service dept employees—names unknown
Helpful November 27, 2019
Good service Robert was very easy to work with. He reprogramed my faulty heat/air conditioning computer when the climate control system was not working properly. Robert was very easy to work with. He reprogramed my faulty heat/air conditioning computer when the climate control system was not working properly. This resulted in a repair which did not cost as much as I expected. More
by ERV.STEFAN
Employees Worked With
Robert Krueger
November 27, 2019
First Oil Change on my 2019 Raptor My first oil change took 2 hours which should have been 45minutes. My family has 4 Ford Raptors and every dealer had our trucks washed when done with My first oil change took 2 hours which should have been 45minutes. My family has 4 Ford Raptors and every dealer had our trucks washed when done with the requested service. The answer I got was we don't wash Raptors. It's had to believe the both EVS and Heiser have the Raptors washed when the service was completed. More
by jwirth23
Employees Worked With
Other Employees :
Purchased tthe Raptor from Jeff Schwister who was outstanding. The only issue I had was with the service department
November 27, 2019
Charles the service guy Charles in your service area always makes the visit a great experience. He always gets me in when I need and is very helpful with costs Charles in your service area always makes the visit a great experience. He always gets me in when I need and is very helpful with costs More
by Hof4favre
Employees Worked With
Other Employees :
Charles in service , Gordie Boucher, Lucas Filbert, Terrance Ilion
November 26, 2019
FAST AND DEPENDABLE VERY FAST OFFERED GREAT SERVICE WITH DELIVERY AND PICKUPS AT NO CHARGE HELPS KEEP US MOVING CHARLES AND MARK IN SERVICE ENSURED OUR VEHICLES WOULD VERY FAST OFFERED GREAT SERVICE WITH DELIVERY AND PICKUPS AT NO CHARGE HELPS KEEP US MOVING CHARLES AND MARK IN SERVICE ENSURED OUR VEHICLES WOULD BE SERVICED ON TIME AND THEY WERE More
by DUSTIN
Employees Worked With
Mark, Charles
November 26, 2019
Oil Change Was charged for the oil change, even though we purchased the maintenance plan. Hours for service would be great if it included any night or Saturday h Was charged for the oil change, even though we purchased the maintenance plan. Hours for service would be great if it included any night or Saturday hours. Otherwise, great experience! More
by JESSICA_JB
Employees Worked With
Service Dept
November 26, 2019
Frustrated that fluids weren't filled and hood was damaged When I got the "Works" package, it was supposed to include the topping off of all my fluids but my radiator fluid which was low was not topped off. M When I got the "Works" package, it was supposed to include the topping off of all my fluids but my radiator fluid which was low was not topped off. My hood hatch was also broken. A light was on when I left the dealership which the mechanic should have noticed. He didn't and I found that the hood wouldn't lock anymore when I got to work and saw that the hood was popping open. I needed to have a friend, who is a mechanic, help get it to lock and repair it. He also showed me that they hadn't filled the radiator fluid which he kindly did. I am left feeling a little frustrated. More
by KEN.FISHER
Employees Worked With
Robert
November 26, 2019
Going beyond I would like to say thank you to Charles forgoing beyond and getting my service scheduled in on a last minutes notice. He was very helpful and always I would like to say thank you to Charles forgoing beyond and getting my service scheduled in on a last minutes notice. He was very helpful and always going the extra mile. I will continue my service as well as refer Boucher Ford to others. Thank you again Charles you made my vacation pleasant. More
by badboyvids
Employees Worked With
Charles
November 26, 2019
Great Service! Everyone was so helpful and informative-let me know everything they found and everything that was done every step of the way! Was just a great experie Everyone was so helpful and informative-let me know everything they found and everything that was done every step of the way! Was just a great experience all around! More
by DISNEYMARY88
November 26, 2019
First service visit Was hoping first service was as good as the sales experience..brought in for oil,rotate and recall ..timely knowledgeable friendly and free couldn’t h Was hoping first service was as good as the sales experience..brought in for oil,rotate and recall ..timely knowledgeable friendly and free couldn’t have gone any better..will be back..all service personnel were excellent to deal with..even customers in waiting room spoke highly of service More
by ken71
Employees Worked With
Tom Sipin and Terrance, Terrance Ilion
