Gorman McCracken Volkswagen Mazda

Yesterday, I saw an advertisement for the Mazda CX-5 claiming there was a large discount, so I sent an email that day and the internet manager confirmed the price. Today, I took a half-day off and drove claiming there was a large discount, so I sent an email that day and the internet manager confirmed the price. Today, I took a half-day off and drove an hour to the dealership. Apparently, there was an over $4000 difference from the advertised price. The sale manager claimed the deal ended yesterday, but neither his email nor his advertisement mentioned an expiration date. In fact, the person who sent the email told me to come visit sometime in the future to check out the car. Very misleading! More

Took my 2017 Passat into the service department because it had a massive oil leak. It needed a rear main seal. I was notified by the service manager "nick" that they had tried to fix my car, but were una it had a massive oil leak. It needed a rear main seal. I was notified by the service manager "nick" that they had tried to fix my car, but were unable because the crankshaft was scored. He was very adamant that i needed a $10,000 dollar new engine because mine was "unfixable" and would not even entertain the idea that the technician had not performed the repair correctly. I only paid them so I could pick up my car and take it elsewhere. When i picked up my car, the transmission was slipping badly!! There was NO transmission issue when the car was dropped at Gorman McCracken. It was driven into the shop. The transmission had to be removed to attempt the engine repair. I ended up trailering my car to a shop in Dallas, who not only fixed my "unfixable" engine, but found almost no fluid in my transmission. This whole debacle ended up costing me the $1200 i paid Gorman McCracken to NOT fix my car, $200 to trailer my car to another shop, $1300 to actually fix the original problem, and $1500 to fix the transmission problem that magically appeared when i picked up my car from Gorman McCracken. I will never do business with these people again. Do yourself a favor and skip these folks. If they will do this to me, they will do this to you! More

We bought a CX9 in march and on October 17th it would not start. Jared went above and beyond to help us. Thank you! I can't say enough about his excellent customer service and getting us back on the road! start. Jared went above and beyond to help us. Thank you! I can't say enough about his excellent customer service and getting us back on the road! More

Purchased a used vehicle online during COVID-19 quarantine. Spoke to salesman in depth about vehicle and their inspection. Two weeks later vehicle indicated a drive component needed service. Loca quarantine. Spoke to salesman in depth about vehicle and their inspection. Two weeks later vehicle indicated a drive component needed service. Local dealership estimated $1k in repairs in addition to 3 recalls not completed on vehicle they sold me. Gorman McCraken salesman and finance manager completely ignored all communications. Finally after another 2 weeks they offered 1/5th of cost. I would highly recommend avoiding this dealer with extreme prejudice unless you like garbage. More

Buying with ease After seeing the new inventory online, I call Gorman McCracken to ask a question. I spoke to Mike Lopez and he answered the questions that I had and w After seeing the new inventory online, I call Gorman McCracken to ask a question. I spoke to Mike Lopez and he answered the questions that I had and we set up an appointment for me to look at and test drive a Mazda CX-5. He was incredibly patient with me as half way to the dealership I forgot the title of my trade in and had to delay the appointment for 2 hours. Everyone there was incredibly nice and helpful and not pushy. Mike got me the deal I wanted and was the nicest salesperson I have ever met. Financing went off without a hitch, met Terese in Service and I was in and out in 2.5 hours. What a pleasure and I LOVE MY NEW MAZDA! More

Excellent service Both the sales agent And sales manager were excellent and providing knowledge about the vehicle and getting that vehicle financed. The salesman’s name Both the sales agent And sales manager were excellent and providing knowledge about the vehicle and getting that vehicle financed. The salesman’s name is Dakota and I will definitely return to this dealership in the future More

Dakota was GREAT! Excellent, friendly dealership! Dakota was our salesman and he was the best! He responded fast to all of my questions, and worked magic to get us in t Excellent, friendly dealership! Dakota was our salesman and he was the best! He responded fast to all of my questions, and worked magic to get us in the truck we wanted, and even had guys go to Austin to get the truck, not to mention meeting me before work to sign papers so I could be at work on time. Highly recommend this dealership & Dakota! More

Dakota is AMAZING!! After having a very rushed experience with the last veichle I purchased, Dakota was great at explaining all of my finance options so I could make the After having a very rushed experience with the last veichle I purchased, Dakota was great at explaining all of my finance options so I could make the best decision for my family! He was very patient with me and answered all of my questions and concerns in a professional manner! Highly recommend this guy!! More