Gorno Ford

Charged for services I did not authorize I brought my car in for service under warranty, which I purchased from Gorno when I purchased the car there. They charged me a $100 deductible, which I brought my car in for service under warranty, which I purchased from Gorno when I purchased the car there. They charged me a $100 deductible, which seemed pretty xxxx bogus to me. Had I known my warranty was out a Cracker Jack box I wouldn't have bothered. Mind you, this was not a cheap warranty I purchased, either. However, the real reason for this 1-star rating is this: I flippantly asked them to check the Sync system since I had brought the car in for another issue and figured it would be covered. When I came to pick my car up four days later, they said I had to pay another $50 for a "reset" of the Sync. Never did they inform me that this service was not covered. They never called to update me on my car or tell my about these charges; they just expected me to cough up the cash when I wanted my car back. Frankly, I could have reset my Sync system in my driveway on my own time. When I expressed how upset I was over these charges and the lack of communication, the service guy simply said, "You should have read your warranty more carefully." Talk about rude. I will be filing a complaint with Ford on the corporate level. More

Buy Anywhere But Gorno ! ! ! Temp tag expires in 2 days and they can't get my title. I bought from out of state and regret it. I love my Focus ST but the salesman dropped the bal Temp tag expires in 2 days and they can't get my title. I bought from out of state and regret it. I love my Focus ST but the salesman dropped the ball. I drove 3.5 hours to get my registration to find I don't have the title. They can't help because they got my car from Avis Ford. A vis Ford is responsible for applying for title. They messed up my financing. They say 1st payment isn't due for 45 days. I'm getting calls saying it's past due.....13 days after delivery. This place is the definition of damage control. Save yourself many headaches! More

do not buy from gorno ford Despite my cousin buying a new escape from them that was one day shy of qualifying for new car replacement under the lemon law because of so many prob Despite my cousin buying a new escape from them that was one day shy of qualifying for new car replacement under the lemon law because of so many problems we bought a new explorer. Our sales man promissed our vehicle to us on Monday monday came and we received a phone call saying it would be ready tuesday. Because of work schedules and dealership hours if our car wasn't ready monday we would be unable to pick it up until Thursday when the dealership was open late. After a phone call back to our sales man pleading how much we needed our car he got it on monday. After 3 days of having the car it started having electric problems with the break sensor. We had to take it back to the dealership. After a we with a replacement car our car was returned on empty. Two days later they call saying we have to come back up to the dealership again because they didnt have us sign all the proper paperwork. Gorno ford is a joke they dont care about their customers and we will never shop there again nor will our family or friends save your self the trouble go somewhere else. More

Horrible Customer Service at Gorno Ford! Gorno ford has let down my family a few times! Recently, they made the huge mistake of not properly filing the paperwork for my sister's lease. When s Gorno ford has let down my family a few times! Recently, they made the huge mistake of not properly filing the paperwork for my sister's lease. When she was pulled over 3 months after signing her lease for "driving a stolen vehicle," she went to the Gorno service manager to get to the bottom of it. Gorno passed the blame on to SOS. After she waited at SOS for 3 hrs. they told her it was a dealership issue. After not getting any return phone calls, as promised by Maryanne, she had to continue to track these employees down herself. When she wasn't getting results, she contacted the Gorno store manager, Dwayne, who was extremely rude to her and blew her off. Dwayne went so far as to laugh in her face. She had to have the temporary license plate renewed 3 times, that's how long it took for Gorno to "find their mistake." Gorno did not take her seriously and blew her off. She continually had to keep driving up to the dealership to find information and each time they were rude and degraded her. She will never go back and neither will I, as I have had horrible cust. serv. experience at GORNO Ford as well. I have higher standards when buying a new car! These dealerships should take people more seriously, especially when there are so many OTHER OPTIONS. More

Went back on promised trade in price. I went to Gorno because my dad's salesman went there from Taylor Ford. He was a nice guy and worked well for me until his management went back on a p I went to Gorno because my dad's salesman went there from Taylor Ford. He was a nice guy and worked well for me until his management went back on a promised trade in value. They originally gave a very low trade in value so I told them never mind and was gonna walk out. Well he tells me to wait goes to talk to his manager, the manager says he will give $2,000 more if I do a deal with the salesman. I said sure because with rolling it in the payment was still saving me money. They didn't have the truck I wanted and after a few days they found one I wanted and called me. Then calls me back later and tells me the management will give me a $1,000 LESS then the agreed upon amount and that is there final and best offer. It old him this is why my dad stopped going to Gorno for almost 20 years because they did the same thing. Now Gorno will lose my business, my dad's business, my uncle's business and my brother's business. Not to mention my uncle' kids sales all for $1,000. You never promise something in business and then go back on your word. Horrible business and I do not recommend this dealership to anyone! Management does not care about the customer. More

several experiences with dishonest employees. never been so disgusted over customer service. only went because they had exactly what i want. "certified" means nothing when you buy here. warranties are a bat so disgusted over customer service. only went because they had exactly what i want. "certified" means nothing when you buy here. warranties are a battle More

This my second vehicle purchase from Gorno and my forth purchased new vehicle from Ford. I have never been unhappy, until now, with any purchase or lease with Ford. I was mailed rebates from Gorno, that I purchased new vehicle from Ford. I have never been unhappy, until now, with any purchase or lease with Ford. I was mailed rebates from Gorno, that I could not use and a letter stating that they can give me top dollar for my trade in and send me home with a 2013 or 2014 new Escape for the same payment or near what I am currently paying. They did not have what I asked for, so the salesman talked me into a different Escape. I did sign the contract without the salesman breaking down the costs, trade in, and final price. I was only told the monthly payment amount. When I got home and looked the contract over and saw that they left $3,500, from the old Escape and rolled it into my new Escape, without telling me. This was not what we agreed on. I am simply asking Gorno to respect my wishes of voiding this contract so I can purchase the vehicle I want and can afford, but they are not helping me. I have paid Ford thousands of dollars over the years and never reneged on my end. One would think that Gorno Ford and/or Ford Motor Company would do what they could to keep me a satisfied customer. My future with Ford looks dim. More

I brought in a truck under warranty which had a bad engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire due to oil leaks from their service. Currently in litigation. More

I had my ford fusion repaired at Gorno. Two years later trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end d trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end damage instead of minor damage. They also entered that my car had 118,000 miles at the time of service instead of 18,000. I was told that the car fax they entered could not be changed. More

I've taken my Flex there for service twice. The first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work and it was going to be $700. I said I never authorized any work to be done. They called back and reduced the price but I still could have had the same work done somewhere else cheaper. Very shortly after I get the car back I notice a rattle in the rear when I hit a bump. Not being a mechanic I assumed it was something to do with the suspension. About a month later when the car was up on the rack for an oil change I asked the guy to look at it. Lo and behold a bolt on the caliper was completely missing. I had to pay $30 out of my pocket to get it fixed there. The 2nd visit was for problems I had been having with my transmission. I was under warranty up to 100k miles and was getting close to that number. I took it in and had them look at it. They found a fan that was not working and said this would cause the problem I had. They fixed the fan and as soon as I drove it off the lot I knew there was still a problem. I then also started to notice a smell whenever I drove the car for any distance over 10 miles. I took it back a few weeks later and this time they said they found a couple of sensors in the transmission that were bad (why wasn’t this checked the 1st time?) and that there was a leak in the transmission. They said they fixed these issues and I would be good to go. Three days later I can smell the same odor again. I go back for the 3rd time and was told somehow the transmission was leaking again from the exact same spot it was before. So they fixed it. Again. And to top things off someone stole items from my vehicle on the last visit. I took the car in on Thursday and picked it up on Saturday. I drove it straight home and parked it in my garage and did not drive it until Monday morning so I am 100% certain the items were stolen while the car was at Gorno. On Monday I noticed a pen and paper on the passenger floor that I know were not there when I took the car in. I checked my console and money ( a couple of small bills and all the change in the change holder), an Apple nano and cologne were gone. I could also tell that my glove box had been gone through because everything had been stuffed back into it all folded up. I know it is the owner’s responsibility to remove all valuables so I am out of luck for the loss. But the fact that they have a thief working for them has just lost them a 10 year customer. Don, the most recent service rep I dealt with was very helpful, very friendly and very polite. But their inept service and complete lack of security are reasons I would tell everyone to avoid this dealership. More