I felt compelled to write this review today because of the incredible ineptitude I encountered working with Goudy Honda's service department this past week. The entire experience went bad from the start. Bottom line, Goudy needs to teach their people how to check voicemail and CALL CUSTOMERS BACK!!
I left a voicemail two weeks ago to schedule a service for my Honda CR-V. Having never received a call back I figured out how to schedule the appointment online without any assistance.
Tuesday morning at 8:00 am, I arrived on time to check in my vehicle. When Chastity took my vehicle, she told me that they would speak with the engineers about my problem and that she would call me to let me know the status of the vehicle and what they would be doing.
Having not heard from anyone yet, 5 hours later, I called at 1:00 pm but was unable to get a hold of anyone. No one even answered the phone. I did not leave a message.
At 3:00 I called again and again, no one answered. So this time I left a message on the general voicemail for service asking for a call back with a status update on my car.
At 3:45 I started to get very concerned since I had not heard from anyone ALL DAY LONG and I had a funeral to attend that evening. I needed my car back! Finally, I spoke to someone, not chastity. I explained the situation and they transferred me to Chastity's voicemail. I left another message.
15 minutes later, at 4:00 pm, still not having heard back from anyone, I called again. This time I got the service operator. She could not provide me with any information about my vehicle. I told her I did not care if I spoke to Chastity but I needed to speak to someone about my car. She placed me on hold, supposedly trying to find an advisor to help me but after 15 minutes on hold with her, and still not able to connect with anyone, I finally received a call on my other line from Chastity at 4:15 pm.
Chastity informed me that they could not replicate the issue and that there was nothing else to do.
I left my car in Goudy's care for the entire day and they accomplished nothing or than to waste my time. My assumption is that they parked it and forgot about it only to scramble to deal with it once I was demanding answers on the phone.
Save yourself a huge headache and go somewhere where they at least answer the phone. I literally live up the block and I will now need to go out of my way to get my Honda serviced elsewhere.