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Graff Chevrolet Company
Grand Prairie, TX
322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 322 reviews
April 28, 2024
WISH THEY STILL DID FREE TIRE ROTATION WITH OIL CHANGE FREE WITH OUL CHG SERVICE . FREE WITH OUL CHG SERVICE . More
by vmoorman333
Verified CustomerEmployees Worked With
Helpful April 28, 2024
My car was there from Friday 4/19/24 to Saturday 4/27/24. I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the part wld be in that day. Friday I was told the part hadn’t come in and they cldnt track it. I rented a car for 1 week because they had no loaners. I was told on Friday they wld do everything else that needed to be done, I cld pick up my car and bring it back when the part arrives. This is so inconvenient. My car is a 2022. I don’t understand how they don’t have certain parts readily available. So my car was there for a week and hadn’t been touched other than the diagnostic. When I said I’d pick it up and only pay for the service performed thus far, she said I wld have to pay for the strut that was ordered. Like they wldnt be able to sell it later to another customer? I’m very disappointed and annoyed. The service lady who stated when I asked if they honored other dealerships coupons said she wld see what she cld do, but when I picked it up, she said she didn’t have any coupons. I think that’s poor customer service when you’ve really inconvenienced a customer and can’t offer some sort of discount. I’m very reluctant to return. It’s the closest one to me, but I just may travel to find better service. More
by RUTHANNLOPEZ31
Employees Worked With
April 20, 2024
He tried to sell me a Cooling temperature sensor for $35 other Chevy dealer sell it for $11 After I purchased it, I check with the other dealer and I return it back to him. other Chevy dealer sell it for $11 After I purchased it, I check with the other dealer and I return it back to him. More
by BARDEBES5
Employees Worked With
April 20, 2024
I called and got in for an oil change in a few days. They were quick and efficient. They were quick and efficient. More
by BROOKIE2011
April 17, 2024
Awesome! ! Thankful for the great staffs and for alway resolution my situation; Thanks for the good work that y’all do ! Thankful for the great staffs and for alway resolution my situation; Thanks for the good work that y’all do More
by Lorenzo Ipina
Employees Worked With
Rodney Rogers
