Graff Ford

Scheduled appt for oil change. 1 hour task. I was told there was a line. Why do I schedule if I wait in line? I left the telephone number for a call when it was completed. I never 1 hour task. I was told there was a line. Why do I schedule if I wait in line? I left the telephone number for a call when it was completed. I never received one More

Frustrating until Fox took over and handled the situation Amanda charged me a diagnostic fee for something that was covered under my warranty. It was a month long process to get my problem resolved Amanda charged me a diagnostic fee for something that was covered under my warranty. It was a month long process to get my problem resolved More

Enthusiastic and easy to work with Works hard to get you in to the car you wany in to the car you wany More

This week I had a number of issues with my 2019 Ford EcoSport. I initially had the car towed to a service center in Chesterton and they were unable to identify the problem. I had the car towed to yo EcoSport. I initially had the car towed to a service center in Chesterton and they were unable to identify the problem. I had the car towed to your dealer service department to help with the problem. First, let me say that I have purchased 2 other vehicles from this location ( Bozak), so I am familiar with the service department, or so I thought !! The Service from your staff ( Richard Leidolf) was timely, detailed, and accurate. He was very knowledgeable and able to identify the problem and repair the issues in 2 hours. The Mr. Leidolf worked with me and explained everything to me. He also provided information on additional service for the body damage on the vehicle and the oil change service you provide. The cost of the repair was fair and reasonable. I will definitely recommend Graff Ford to my colleagues and friends. I will definitely be back for the additional service on my car, but I will look to purchase a new car from you. Thank you for making a very trying week better !! More

I have called fox several times about a issue we have on our 2024 F-350 we just had work done to and my son has also called and we have yet to receive a call back from them. I will be looking for another de our 2024 F-350 we just had work done to and my son has also called and we have yet to receive a call back from them. I will be looking for another dealership in the near future to service our 4 diesels we currently have. More

Service was good, sales was incredibly loud You use fear and label employees as bad or on a naughty list and label employees as bad or on a naughty list More

Fox help me out by check if you had the part before i came in He is a good person to have on your team. came in He is a good person to have on your team. More

Wow! !! Excellent customer service and not a 'hard sell'. I would recommend Graff to my friends. !! Excellent customer service and not a 'hard sell'. I would recommend Graff to my friends. More

We appreciate the transparency in pricing and the fair value offered for our trade in. value offered for our trade in. More

Excellent, fast and very courteous Very courteous, informative and thorough check in attendant through the whole experience. informative and thorough check in attendant through the whole experience. More