Grand Blanc Motorcars

Terrific experience! Just purchased a new BMW X5 from Grand Blanc Motorcars. Terrific experience in every way -- no pressure, helped me find the right vehicle for me, goo Just purchased a new BMW X5 from Grand Blanc Motorcars. Terrific experience in every way -- no pressure, helped me find the right vehicle for me, good value, friendly personal service. I strongly recommend this dealer and sales person Matthew Gerry. More

Nobody talked to us We walked in on a Friday afternoon wanting to lease a new Mercedes and thought this dealership was close by. Granted we had shorts on and maybe did n We walked in on a Friday afternoon wanting to lease a new Mercedes and thought this dealership was close by. Granted we had shorts on and maybe did not look like the kind of people that might want a new car, but we never even got a person to talk to us. I have owned more than 5 Lexus 400-460's. We walked around on the outside and looked at different models, and then decided to go in. No one acknowledged that we were there. Several sales people we were working with other people, so I understand not being talked to right away, but nobody say hi or anything. I expected someone to see us getting in and out of cars at the showroom and to say we are busy and can we get to you shortly, but it never happened. My wife even went into one of the offices and pulled out brochures on the cars for us to read. We wondered around for about 15 min and never got a word from anybody. I am off today, back to Lexus dealership where they will talk to me no matter how I dress or look. Like my Dad has always said, "Be very careful to judge a book by it's cover." More

Grand Blanc Motercars This is the only place to take our cars. Professional service immediately. I cannot thank them enough for taking care of our vehicles. A special t This is the only place to take our cars. Professional service immediately. I cannot thank them enough for taking care of our vehicles. A special thank you to Mike T in the service department, top notch service advisor. More

Brakes Brake problems were fixed. I have been in a couple of times before and once again Victor was very helpful and the coffee was great. Brake problems were fixed. I have been in a couple of times before and once again Victor was very helpful and the coffee was great. More

First time, and very happy, BMW Purchaser It’s been roughly a month since I purchased my first BMW (a certified, pre-owned 650i). Even now, it is still hard to describe what a wonderful experi It’s been roughly a month since I purchased my first BMW (a certified, pre-owned 650i). Even now, it is still hard to describe what a wonderful experience it was from the moment I walked into Grand Blanc’s showroom to inquire about the vehicle. I was immediately greeted, then introduced to Salesman Matt G., and Manager TJ. They, along with Michele G. in Financing, addressed all of my questions and concerns and weighed potential trade-offs with me, which I really appreciated. Ultimately, I could not be any happier for making the decision that I did. Since purchasing, the entire team at Grand Blanc BMW has continued to help me as I learn more about the vehicle and the service that comes with buying one from them. I’m very grateful to everyone there, including Service Manager Dave P., Mechanic Dan, and Sales Director Chris H., and could not recommend this dealership enough to anyone considering buying a BMW (or Benz or Toyota!). More

Never had a bad experience Dale over in the service department has never did me wrong!! I had something running rough on my car and dropped it off, he offered me a shuttle home Dale over in the service department has never did me wrong!! I had something running rough on my car and dropped it off, he offered me a shuttle home (which I had someone already picking me up) a few hours later found out it was just a vacuum leak!!! Parts weren't crazy and had it fixed all within the afternoon!!! More

Great team and customer service I wish to express my appreciation to Grand Blanc Motorcars, and in particular to Mike Tenerelli and the staff at the Toyota Service Department, for th I wish to express my appreciation to Grand Blanc Motorcars, and in particular to Mike Tenerelli and the staff at the Toyota Service Department, for the excellent level of service I recently received. Mike led the service team to successfully resolve a particularly difficult to diagnose issue with the EGR system on my 2010 Toyota Prius, while doing everything possible to minimize the impact on my daily schedule (I have a very long daily commute to work), always maintaining a professional and courteous attitude and demonstrating technical competence. In this age when frustrated customers are so frequently reporting "service department horror stories", it is refreshing to see that Grand Blanc Motorcars keeps cultivating a culture of integrity and customer long term relationships rather than short term profits, in line with the quality and durability of the vehicles they sell and service. I will definitely keep this in mind when the time comes for me to service my current vehicle again, purchase a new one and making recommendations to my colleagues and friends. More

10,000 mile service They were ready and waiting at the appointed time and even finished a little earlier that the estimated. I forgot a magazine from home (I was working They were ready and waiting at the appointed time and even finished a little earlier that the estimated. I forgot a magazine from home (I was working on a project from the magazine). I went back the next day and found they had it at the customer desk for me. More

Air-bag recall for Toyota Matrix Air-bag recall for passenger side went just fine. A part was missing, so they had to keep vehicle overnight. They happily supplied a beautiful loane Air-bag recall for passenger side went just fine. A part was missing, so they had to keep vehicle overnight. They happily supplied a beautiful loaner for the time. Thank you! More

Excellent Service Dave in BMW service is always top notch. Everything is prompt and professional. I appreciate the various services they offer to get your car service Dave in BMW service is always top notch. Everything is prompt and professional. I appreciate the various services they offer to get your car serviced. More