Grand Prairie Ford

GP Ford great place to get a new F250 Great experience at GP Ford. I bought a new F250 and the sales staff were great. They were polite, friendly and knowledgeable. The dealership was w Great experience at GP Ford. I bought a new F250 and the sales staff were great. They were polite, friendly and knowledgeable. The dealership was well stocked with the trucks I wanted to see and was very clean. I bought 3 trucks at GP Ford and will keep going back. More

Horrible place of buisness If 0 stars were allowed this place would get it. They could care less about their customers and are all crooks. I wouldn't ever buy a car here and for If 0 stars were allowed this place would get it. They could care less about their customers and are all crooks. I wouldn't ever buy a car here and for sure wouldn't have my car serviced there AGAIN. Their service times are horribly slow and they wont service the car correctly. The management is this facility is poor and something needs to change quickly. From the reading of other reviews it seems like this Dealership is garbage. DON'T MAKE THE MISTAKE I DID!! AVOID THIS PLACE!!!! More

Manager Disrespectful and Owner Did Nothing I went in on 9/21 to look at Ford Flex they had for sale. When we finally found the one we liked, we proceed to begin negotiations. We were trading in I went in on 9/21 to look at Ford Flex they had for sale. When we finally found the one we liked, we proceed to begin negotiations. We were trading in a car that we still had a note on. When they went to appraise the car, they came back with the minimum offer of 500 dollars......I traded in a car two years older and 67,000 miles more a month ago and we began at 1500......So we left when the on duty manager came out and said we couldnt get any more. 9/22 Grand Prairie Ford calls us and tells us that magically they can do the number i asked to start with yesterday today to get a sale. So we tell them thats a start considering we have yet to really move on from there yesterday. We tell him we dont want to waste our time if we come by again because it would be time spent looking at the same vehicle but cheaper at other places. He assures me it wont. We come in and we are immdiately transferred to a salesman named Ben Wyatts. He was under the impression that the deal was done if he gave us what we asked for trade in. It was still below what i wanted for it and/or the price was higher for the model than other places was. So he grabbed the manager on duty to come negotiate with us. after not moving from our initial change of the trade he tells me that's the best he can do. i said no and thanks for wasting my time. he retorts thanks for wasting his time and as he walks away he calls me a smart-xxx audibly under his breath. i call him out on it and he proceeds to shove my keys in my hand. i ask for his name and he refuses to give it to me. i ask several other and get nothing from them. i go find the GM office and explain the situation. He subtly tells me that i was the one with the problem and that if it was profitable they wouldn't let me leave. clearly, considering you guys called us back to come in and try and make a deal. i will NEVER buy from this dealership after the way i was treated and how it was handled. unacceptable. More

bad service or no service My husband and I arrived with intent to purchase a vehicle. After circling the dealership for almost 40 minutes we decided to leave, no eager salesma My husband and I arrived with intent to purchase a vehicle. After circling the dealership for almost 40 minutes we decided to leave, no eager salesman cared to make a sale. We assumed the salesman must be getting paid hourly. I called requesting to speak to a manager to provide feedback instead was transferred to some dinghy receptionist who claimed she would relay message. More

Avoid Grand Prairie Ford - Tony Terrazas Don't buy anything from Grand Prairie Ford, Avoid Anthony Brooks and especially Tony Terrazas, they are crooks along with the dealership as a whole. T Don't buy anything from Grand Prairie Ford, Avoid Anthony Brooks and especially Tony Terrazas, they are crooks along with the dealership as a whole. They will try to hook you on a finance plan with ridiculous rates and are not interested in selling cars using your own finance company. It should be up to the customer to choose what finance company to use at the best rate, not the dealership. You will be better off avoiding these crooks, taking your business elsewhere dont deal with Grand Prairie Ford, Anthony Brooks and especially Tony Terrazas for your future vehicle needs. More

Deceptive Practices BEWARE!!!July 4, 2015. VERY DECEPTIVE- WOULD NEVER BY FROM GP FORD. They had a 2015 F150 truck listed in their add. I called to verify if the truck wa BEWARE!!!July 4, 2015. VERY DECEPTIVE- WOULD NEVER BY FROM GP FORD. They had a 2015 F150 truck listed in their add. I called to verify if the truck was still available and I verified the price. When I sat down to sign the price was $2700 more than listed. Manager said the price listed did not include the window tinted bedliner. VERY DISHONESTED!!!!! More

Not customer friendly Will not work with price or problems with used vehicles. Old fashion type car buying experience with used car sales staff, i.e. "Let me go talk to my Will not work with price or problems with used vehicles. Old fashion type car buying experience with used car sales staff, i.e. "Let me go talk to my manager". Even though they say they are not a true price car pricing lot, they act like it. Used truck had been on the lot for almost 2 months, but the salesmen tried to tell me that the manager was firm on the price, so I said, "Thanks" and walked out. Followed by the salesman, saying wait, wait, we can work a deal. If you have all day, and like to haggle, this is your dealership. I didn't and it's not. More

Bait and Switch After driving an hour in traffic to buy a truck that was advertised for $24,997 on cars.com and the company's own website they refused to sell if for After driving an hour in traffic to buy a truck that was advertised for $24,997 on cars.com and the company's own website they refused to sell if for that price. They instead added a "fee" of almost $1900 to cover their multi point inspection and make up for a bad trade that was done on that vehicle. The new price was now almost $27k! A clear bait and switch and act of deception. I have reached out to used car sales manager and general manager, but I have received no response. More

WORSES SERVICE EVER! Buying a car at this location is not a problem. They are very good at selling but wait until you have to take your car for service and you will find o Buying a car at this location is not a problem. They are very good at selling but wait until you have to take your car for service and you will find out how bad they are . This is one of my experiences that just happened yesterday at this location, I take my car here because is where I purchased the car, plus I have the Oil Change program and the Free Tire Program when I bought the car. If I would have known the service is this bad, I would have never buy a car here. I bring my car at 9:30am to get service. The AC is not working, it won't blow underneath the driver's side, its been like that for a long time. Also one of my tires had a hole so it needed to be fix. My car is there since 9:30am and at 5:00pm I had to call the dealer because I haven't heard from them, so I called to see if my car is ready, because not even the service advisor had called me. Came to find out the advisor was already gone at that time. No one was able to give me any answers about my car. I had to wait until a mechanic called me back to let me know what was going on. The guy called me and told me that to fix my AC is going to cost me $200 because is missing a duct (how a brand new 2013 car was missing a duct? someone please explain) and that to fix my tire it was going to cost $170 WHAT??? He didn't even check my account to see that I am on the Tires Program, I had to tell him and then he says: well I have to see if they approve it. MY GOD what type of service is this? my car is been there for 8 hours and nothing had been done. I came to pick up my car at around 5:45pm, no one called me to let me know the car was ready, the location closes at 7:00pm. I couldn't leave my car there for a day for just a tire change. At the end of the day, all that was done to my car was a tire changed. Over 8 hours to do this. Let me tell you this is probably my 4 or 5 time complaining. The service people at Ford SUCKS!! they only care about selling cars but once they sold a car, they screw you. I will continue complaining as long I don't get no good service. I paid over $20k for my car, I deserve good service. More

Buying Vehicles My husband and I have purchased "3" vehicles from this dealership in the past couple of years. We are VERY pleased with EVERYTHING regarding these pu My husband and I have purchased "3" vehicles from this dealership in the past couple of years. We are VERY pleased with EVERYTHING regarding these purchases !!!!!! From finding a vehicle we liked, to test driving to the actual purchases were very pleasant. The salesman were very nice, very knowledgable and very pleasant to work with with. We were treated very fairly and received payoffs, the monthly payments and the total package that we needed and requested. The service deptartment with delivery of the vehicles and actual service of the autos were impeccable. NO COMPLAINTS HERE. ONLY PRAISE AND SATISFACTION. WOULD RECOMMEND TO ALL. More