My Review Of Grand Prairie Ford:
STAY AWAY FROM THIS PLACE!!!!!!!!!! We found a 2012 GMC Terrain on the Internet priced very competitively. We called on a Friday and were told that the car was in mint condition with 24,495 miles. We explained our situation to the salesman and he said "We won't lose your business over the price of the trade in." We live 125 miles away from the dealership and wanted to make sure that the car was as advertised before driving all that way. When we saw the Internet price drop another $1000 on Tuesday, I called to make sure the car was still there. They said it was. I asked the new sales person to look over the car and make sure there were no dents, scratches or other cosmetic problems. A second time I was told it was in mint condition. So I told them we were on our way. They said they would hold the keys while we made the 2.5 hour drive. I called 2 more times on the way to tell them we were coming. "Don't worry we have the keys pulled" I asked one more time for a 3rd person to look and see if there were any scratches. A third time I was told it was in mint condition. We got there at the exact time I told them we would be there. "The salesman you were working with just left to shoot a commercial at the Rangers game and won't be back till late." So I got a new salesman. He took our information to get our car appraised and then came back and said, "I'm sorry but the car you came to look at is just now being sold!! May I interest you in another?" We were in shock after being told 3 times they had pulled the keys for us. Then the guy says, "well maybe if you look at it right now and get the numbers in before the other people do it can be yours." We went outside to look at it and there we saw a scratch that was deep, a quarter inch wide and about a foot long on the rear passenger door and back panel. Disgusted we tried to leave and they kept trying to put is in another car. We were furious and tried to get my keys to my car back. The sales manager came out and asked what my story was. When I told him that we had driven125 miles and 2.5 hours, been told the car was held for us and that it was in pristine condition and that nothing they told me was true, he said, "Sorry." Boo offer of, "let me give you some money for gas; let me see what we can do for you." We got in the car and drove away. We looked up the dealership online because I wanted to see if the pictures of the car showed the huge scratch, thinking maybe I had missed it. To my surprise, the car was now listed at $24,995, a full $6000 more than advertised just 5 hours earlier. And yes, the pictures showed NO SCRATCHES!! Please do yourself a favor and do not waste any time at this dealership
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