Rico, my sales person, was very pushy. If it wasn't for the sales manager that I talked to, not sure of his name, I would have walked away from the sale. The Finance manager was WAY too pushy too. After telling him a number of times I wasn't interested in the extended warranty, he kept on. If he would have asked one more time, again I would have walked. I think he could tell I was getting frustrated. Then he seemed like he was in a hurry just to get me out of his office. It seemed like he was working off commission, which he told me upfront, that he wasn’t. After I was done with the finance and my new car was delivered. No one was there to help move items from the trade in vehicle to the new one. Rico had promised to help, but disappeared after the sale was final. With customer service like this, I will not using your dealership for any warranty work.
The back seat was missing from my trade in. Rico called or text me a number of time to ask when I was bringing it to the dealership. If I didn’t respond to his email ASAP, he was calling me. I bought the car on a March 31 and brought the seat back to you on April 5th. When I brought the seat back, I also turned in an invoice that I had hand controls put into my car. I called and texted Rico a number of times to ask him to follow up on that invoice and he never did. I even spoke to Rico twice and ask if he would follow up but never heard a response back from him.
DO YOUR RESEARCH AND BUY BE WARE. I WOULDN'T RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY!
I Recommend This Dealer:
Did you find this review helpful?