I was in the market to trade my car and had been talking with one of the sales managers about a particular vehicle. My credit was a little low, but knew it was going to take an almost 100 point boost since I recently paid off a credit card. I was going to wait until towards the end of the month when my credit card company reported my payoff to the credit bureaus and my score actually went up. The sales manager guy contacted me and said to go ahead and come on in because they could deal directly with the banks, especially the particular bank of the credit card I had just paid off, and explain what's going on and get me my loan no problems. So, I go ahead and go to the dealership. Well, no they couldn't explain anything to the bank. All the bank cared about was what my current credit score was. Although I was approved, it was at a higher intrest rate and of course the payments were much higher than what they said they would be. And the $88 per month for a year deal they have...hahaha....yeah they offered 2 months at $88/month. It is totally up to the lender how long you can do the $88/month. Also, they started working the deal before even offering to show me the vehicle I had came in to look at (never was offered a test drive, but finally got to glance at it once we all realized the deal was going nowhere that day). The finance guy came out and laid down the deal sheet and matter of factly said...here's the best deal we can do. No negotiations, no haggle, nothing. It was the sticker price plus another $1600 since it is a "certified" used vehicle. I have to pay for you to "certify" it? So the "best deal" they can do is paying sticker, plus your bs fees, and a low ball offer for my trade?? My credit score took an immediate dip since a hard inquiry hit it. Should have listened to my gut and just waited for my score to go up at the end of the month. Wasted an afternoon.
Fast forward one week and my credit gets updated....my credit score went up like I knew it was going to. I reach back out to them only because I really liked the particular vehicle I was looking at there. Now they act like they just really don't have time or want to work a deal with me. They claim not much has changed even with the updated credit score (really???). I ask them which lenders they have contacted and they tell me only one. Really??? Usually when you go buy a car, they throw out a wide net to 5 to 10 different finance companies and tell you which one had the best offer. Both the salesman and finance guy just seemed very blah and didn't care if they sold me a car or not. I had to repeatedly call and ask what was up and if any deal was going to be made. And to beat it all, now they say I'm not even approved for a deal. Funny, a week ago with a lower credit score I was approved. Not once were they willing to negotiate price or trade in value. The excuse now was my trade value vs payoff vs the cost of the vehicle...that the bank wouldn't finance the deal. Funny thing is, the price of the vehicle on the windshield was almost exactly what my total deal would have been. But they were giving me the "internet price". The numbers and excuses didn't add up. I've traded before and been upside down on my trade and had no issues. And again, I was approved a week earlier, they were ready for me to shake and sign. They had the exact opposite of high pressure sales...extreme don't care sales.
I have never seen such horrible reviews for a major car dealership. I get why a shady "buy here/pay here" used car lot would have bad reviews and ratings. But xxxx, most of them have better reviews than GP Ford. I don't see how this dealership stays in business?!?! Every time I've ever purchased a vehicle, I've always had the salesman say...."what can we do to get you into this car today" and eager to make a sale. Guess these guys make enough commission from each sale because they won't negotiate any. That or they are just really bad sales people. Horrible experience and would recommend anyone to just keep driving past GP Ford on I-30.
***I had to select an employee to submit this review, bit I did not work with the only employee listed to select.***