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Granite Subaru - Service Center

Hudson, NH

4.9
2,419 Reviews
Call Service Center (603) 888-9999

2,419 Reviews of Granite Subaru - Service Center

Sort by
May 26, 2024

Tim and staff always provides good service, customer first, and consistent service. Have been using for years now instead of Firestone because price is comparable and better service. More

by JAYDPIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TIM
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May 28, 2024 -

Granite Subaru responded

Thank you for the nice review. Our Service Team is top notch and we're proud that you choose. us.

Helpful
May 25, 2024

Didn’t call me back, didn’t have paperwork ready, won’t stop emailing me. Pleas leave me alone More

by luke_hutchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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May 28, 2024 -

Granite Subaru responded

We are sorry for any frustration you had with dealing with us. We try to prepare as much of the paperwork as possible, but we were missing some key information to complete the deal. We are always striving to make our experiences better so we will use this as a learning tool. We hope you give us another chance in the future.

Helpful
May 25, 2024

We don't know the persons name in the service dept. , but they were great. More

by cowboy727
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kordian Kusnierz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Granite Subaru responded

Thank you for the nice review. Our entire team does a great job, we will be sure to pass along your kudos.

Helpful
May 24, 2024

Granite Subaru is a great place to have your car serviced. Everyone is professional and courteous. They keep you up to date on what is going on with your car as you wait in the waiting area. The s More

by sahindracut
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Granite Subaru responded

Thank you for the nice review and feedback.

Helpful
May 24, 2024

Disappointed in how long my oil change took especially since I was told less than an hour, according to the paperwork it was 1 hour 45 minutes More

by peterzocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Scharn
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Granite Subaru responded

We're very sorry and can certainly understand your frustration. We are constantly striving to improve our already high standards and occasionally we miss the mark. We look forward to making it a better experience for you and all of our customers.

Helpful
May 24, 2024

Hi, Granite Subaru has always provided me with excellent service. I am working with a new Representative, Nicholas (Nick) and the transition was seamless. Nick is professional, polite, and personable. He More

by AFCOSTELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, and a thank you to Jason
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May 28, 2024 -

Granite Subaru responded

Thank you for the wonderful review. Nick and the team do a great job for us and we love hearing from our happy customers.

Helpful
May 24, 2024

I love the valet pickup for service. Another good feature is that they gave me a heads up about a service coming next time, so that I'm not surprised. More

by KATIE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Granite Subaru responded

Katie, many of our customers like and appreciate our valet pick up and drop off service. We try to keep all of our customers informed of what's coming so there are no surprises!

Helpful
May 24, 2024

I have never had a bad experience at this dealership. I get all my Subarus here. Wouldn’t think of going anywhere else! Extremely friendly and knowledgeable! Would recommend them to my friends! More

by EFRENETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Granite Subaru responded

Thank you for the nice review and your repeated business. Your recommendations are appreciated and welcomed.

Helpful
May 23, 2024

Excellent service and great teamwork by the team at Granit Subaru. I enjoyed the experience I bought 2 cars More

by raparent206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Granite Subaru responded

Thank you for your great review and your business. We appreciate the feedback.

Helpful
May 22, 2024

Disappointed with a customer service issue that could have been avoided. Service advisor had no desire to help resolve. More

by JARCHAMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
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Helpful
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