Grapevine Dodge Chrysler Jeep

Outstanding customer service and support. Special Thanks to my Service Rep Heather, for her effective communication, knowledge, and helping me resolve the issues with my vehicle Special Thanks to my Service Rep Heather, for her effective communication, knowledge, and helping me resolve the issues with my vehicle More

Heather and the staff exceeded my expectations and advised me of what was happening along the way advised me of what was happening along the way More

Well this is my 3rd attempt using this dealer rating service So here we go again bragging on the service department at this dealership Note we have a dodge jeep dealership 9 miles from our house but service So here we go again bragging on the service department at this dealership Note we have a dodge jeep dealership 9 miles from our house but we drive 40 miles to this one The fast stay on top of our vehicle and communication with me is far superior than our local shop Which brings me to brag on Heather - that girl if you could bottle her customer service you could make a fortune selling them to other corporations! From the time I bring the car in with the top notch curb side assistance to identifying and solving my electrical issues has been headache free thanks to Heather and the team supporting her Thanks for the great job More

They were very professional and so far it seems like they have fixed the problem. I hope that trend continues. have fixed the problem. I hope that trend continues. More

Service department kept me aware every day regarding the status of my vehicle. Great communication. Car was washed and interior cleaned when I picked it up. I can recommend Grapevine Jeep without hesitat status of my vehicle. Great communication. Car was washed and interior cleaned when I picked it up. I can recommend Grapevine Jeep without hesitation. Great place to do business. More

I brought my 2020 Grand Cherokee here after going to the dealership in Frisco. The quality of service here was 100% better. My service advisor, Heather, is truly 1st class. She understands how important com dealership in Frisco. The quality of service here was 100% better. My service advisor, Heather, is truly 1st class. She understands how important communication is, and she is a consummate professional. I had two warranty claims and a handful of maintenance done this visit. It's not often that you come away from a service appointment pleasantly surprised. I will definitely be going back to this dealership. From the shuttle driver, the parts department, the guys that welcome you in, this is a well managed dealership. Sewell BMW and Avondale Mercedes don't come close to this place for service. More

Grapevine Dodge service department has excellent service. Always a good experience when I service my truck. Always a good experience when I service my truck. More

Rich was amazing to work with. Very fast and friendly making the experience wonderful and they were quick Very fast and friendly making the experience wonderful and they were quick More

Madeline was great and helped me throughout the visit. Prior dealership didn’t do the work they said they did but Madeline took care of everything for me. Thank you Madeline! Prior dealership didn’t do the work they said they did but Madeline took care of everything for me. Thank you Madeline! More