Grapevine Dodge Chrysler Jeep

Grapevine Dodge always takes care of my service needs. Service advisor Terry is outstanding ! Thanks Service advisor Terry is outstanding ! Thanks More

Terry did an excellent job greeting me when I arrived and walking me through the service. He was clear and the service was exactly what he described. walking me through the service. He was clear and the service was exactly what he described. More

Had a good salesman who quit. Tons of pressure to do add ons. Tons of requests to give them good reviews online. Bought the truck and a few miles down the road saw a small crack in the windshield. Literall ons. Tons of requests to give them good reviews online. Bought the truck and a few miles down the road saw a small crack in the windshield. Literally hadn't gone 5 miles. Called and was assured they would take care of it for me. When I called back later to get it fixed I couldn't get service to call me back for some time. Was told when I finally got someone they didn't do windshield work and was sent to an outside glass company. When I finally got someone at Grapevine about taking care of the windshield they said they would only give $ 100.00 from some warranty on the $1600.00 windshield. Pissed! I was lied to. Fast forward I need some small repairs and an oil change done. Called weeks ahead and scheduled appt for 3 in the afternoon. Explained I was coming from 6 hours away and would need the work done that afternoon and I would need the truck early the next AM. Was promised it would be no problem. Even called a second time to confirm. Took off work and drove there only to be told they didn't even know I was coming and they couldn't work on the truck that day and would need it all day the next day to do the repairs which I was told were "more complicated than I thought". Service advisor had "I don't care" all over his face and attitude. Freaking pissed again. After calling for a service manager and getting no call back. I sent an email to service. Got call from service manager because of the email. He said the same crap as the advisor and told me he would call me back. No call back. Took my truck to Texas Dodge in Amarillo. Treated me great and had all the same work done in an hour and a half. Will never use Grapevine again. More

I leased a new 2021 Grand Cherokee and they added $9000 extra fees( for additional rent and depreciation) to the lease when i actually looked at it. They are dishonest and hide and change the numbers behin extra fees( for additional rent and depreciation) to the lease when i actually looked at it. They are dishonest and hide and change the numbers behind your back. I will never deal with them again and i suggest you take your business elsewhere if you want a fair and honest dealership. More

Went in to look. Found a new wagoneer on the floor with msrp and dealer add-on sticker. Liked the sun, so decided to purchase. It was AFTER we agreed to purchase, they added $5000 to purchase price, stat msrp and dealer add-on sticker. Liked the sun, so decided to purchase. It was AFTER we agreed to purchase, they added $5000 to purchase price, stating MSRP is just a suggestion. I understand Market adjusted pricing and how some dealers are screwing people over by adding to msrp price, but it was NOT on the dealers add-on sticker. And if that is not enough, they lied about my trade value. Stated it was xx, when I saw the paperwork it was yy. They included my States Sales Tax Credit as value. That's not at all correct....the trade has its own value. They tried to sneak in an inflated price to make you think it's higher. The final straw was when I said I would purchase without my trade. They said "no trade, no deal." I buy vehicles all the time, first time here at Grapevine Jeep.. Unethical, unprofessional dealer. Do not buy from here. More

It was a great experience going there everyone was helpful I will recommend to my friends helpful I will recommend to my friends More

Had an absolutely great experience with Kurt . Professional, pleasant and extremely efficient. Will go back for my next Ram truck Professional, pleasant and extremely efficient. Will go back for my next Ram truck More

Zero rating if I could. Very unprofessional. Even called and asked to speak with a manager, and did not receive a call back. They run your credit for no reason, possibly a tactic to weed people out, called and asked to speak with a manager, and did not receive a call back. They run your credit for no reason, possibly a tactic to weed people out, and then they do not stay true to their word. We had another appointment, they told us to leave and they would call us in an hour with numbers, when they finally did call, they said we needed to be there to discuss numbers and they wouldn’t do it over the phone. What a complete waste of time and a credit check for nothing. More

great service, real customer service, the sales man, Mr Adrian is awesome person. He answered all my questions Adrian is awesome person. He answered all my questions More

Had brakes done and heard a noise from left front wheel. brought it back and was told I had to leave it for 24 to 48 hours to diagnose it. Brought it home and checked the wheel and 3 of 5 lugs nuts were han brought it back and was told I had to leave it for 24 to 48 hours to diagnose it. Brought it home and checked the wheel and 3 of 5 lugs nuts were hand tight along with 2 other lug nuts on the other 3 wheels. Contacted service and was given lip service. This place is DANGEROUS!!!.STAY AWAY!!!!!! More