Grapevine Dodge Chrysler Jeep

Peggy was extremely friendly, knowledgeable and reassuring. She was careful to note all of the concerns I had about my Jeep, help me get a rental car, and followed up in a timely manner about what reassuring. She was careful to note all of the concerns I had about my Jeep, help me get a rental car, and followed up in a timely manner about what repairs the Jeep needed, as well as the cost. More

We had a broken passenger door inside handle and Jeep no longer stocks these parts. Nona gave me several options to acquire the part, then set up a very quick service appointment to have the part installed. longer stocks these parts. Nona gave me several options to acquire the part, then set up a very quick service appointment to have the part installed. Very satisfied with Nona and with Grapevine Jeep. RO number 140062 More

Service work completed in a timely fashion in a satisfactory manner. Appointment scheduled for additional service work. The dealership is convienentally located close to my home. satisfactory manner. Appointment scheduled for additional service work. The dealership is convienentally located close to my home. More

Peggy Chaney, ID #139704, not only took the ball and ran, she scored !! From the moment she met me at my Jeep to check me in, until she shook my hand and said "Thank You" at the cashier desk, she was the ep she scored !! From the moment she met me at my Jeep to check me in, until she shook my hand and said "Thank You" at the cashier desk, she was the epitome of professionalism, product knowledge, and downright friendliness. It has not been often I felt completely at-ease and comfortable when at a dealership for service...but there was no doubt here. And, I was there twice within a week, getting the same great vibe. Thank you, Peggy ! You did a fabulous job, and are nothing short of a valuable asset and great face for Grapevine CDJ ! Tim Bean Colleyville, TX More

great service, did what they said the would do. Thomas Suby was the sevice advisor and he followed thru and completed the work. Marilyn Dudley RO# 138713 Suby was the sevice advisor and he followed thru and completed the work. Marilyn Dudley RO# 138713 More

Earlier this week, called and made an appointment to have a tune up done on my 2003 Dodge 2500. I talked with Nona who made my appointment for Saturday Morning. When i arrived, Nona was extremely friendly (a a tune up done on my 2003 Dodge 2500. I talked with Nona who made my appointment for Saturday Morning. When i arrived, Nona was extremely friendly (and who could be at 0700!!). I want to thank Nona for getting my truck in and getting the job done quickly! I will be calling back to make another appointment for my Challenger to have its 1 year check up...Thanks Nona!!! RO Number: 138344 Regards Mark More

Once again after my last car purchase... i go to another lying dealership. we call them to get a quote and they even FAX me all the paper works with manager's signature and all the payments amounts and all lying dealership. we call them to get a quote and they even FAX me all the paper works with manager's signature and all the payments amounts and all where they make it look like real deal and when we actually show up they say "OH uhmm .. we thought the deal was going to be all done and had all the papers to be ready to be signed and yeah.. we couldnt get it done today..." then why in the heck did ya tell us "Oh! everything is all worked out and we have 30 banks waiting for you to come to approve u when u walk in ur gonna sign the contract and will be out of here with a car!!" are u serious with me right now? then we go in and they say oh uhm no we couldnt work it out...... what are ya brainless people??? what have u been doing allllll day then?? sitting around ur fat xxx and doing nothing? why is GM paying these morons to do NOTHING?! well i have a horrible experience here and i still went in even though few people told me how much of a liar they are and is wasting my time and bla bla.. then of course it was true... i will be calling the GM and will be reporting this dealership for what they did and will be calling the owner of the dealership and will be letting him know how much of a BRAINLESS employee's they have . good luck for the owner for having such a stupid people make money for them? or no .. probably lose money for them. More

Went in to get oil changed, was asked if I needed tires rotated and I did, appreciate the extra effort to advise of this needing to be done, also she verified that I had recd several coupons for free oil c rotated and I did, appreciate the extra effort to advise of this needing to be done, also she verified that I had recd several coupons for free oil changes saved money on this visit and I appreciate the extra effort put forth by this employee and I will recommend my friends come to y'all and use the service dept for sure Thanks L. Dennis More

I reached out to the dealership online and heard back in a very quick time that the dealer had the vehicle I was interested in on-site and would I like to come out for a test drive. Although the dealer was a very quick time that the dealer had the vehicle I was interested in on-site and would I like to come out for a test drive. Although the dealer was 30 miles from my house, given the quick internet response, I felt obliged to give them an opportunity to win the business. Upon arrival, I was immediately met by a fairly knowledgeable, although a little in experienced salesman, who spent time personally walking me through the vehicle and showing me all the "bells and whistles." So far, so good! After a fairly thorough review of the vehicle, I asked to go on a test drive (which was my original intention for coming out to the dealer...at their request mind you). The response I received was it was the owner's policy to not allow test drives on this particular vehicle (Grand Cherokee SRT8) unless a deal on pricing has been agreed. My response was, while I am clearly interested in the vehicle, I was uncomfortable agreeing to a price until at least driving the vehicle. I also indicated I test drove a Range Rover Sport Supercharged the day before and a Cadillac Escalade earlier that morning, neither of which required me to agree to a price in advance of test driving. I am shocked to think a dealer would require a well qualified buyer, who made an appointment for a test drive, to agree to a deal prior to driving the vehicle. I should also mention, I have a master’s degree in business and am a partner in a big 4 accounting firm. I arrived to the dealer in a suit directly from my office. I suggest you find another dealer that isn't involved in unscrupulous business practices and doesn't pride itself on the "bait and switch." More

Awesome car buying experience. The people were very friendly, and courteous. Our salesman Bob Hocker was very knowledgable, and down to Earth. Chad Ivie was very supportive in getting us the best deal friendly, and courteous. Our salesman Bob Hocker was very knowledgable, and down to Earth. Chad Ivie was very supportive in getting us the best deal possible. The entire team was very dilligent in getting us in a vehicle we would be happy with. I would highly recommend Grapevine Chrysler/Jeep/Dodge, and will continue to do business with them. Bob Hocker # 207543 More