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Grapevine Ford

Grapevine, TX

4.3
1,007 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,007 reviews

June 12, 2024

Heath has helped me with my vehicle from Day one and he hasn’t made Me feel rushed or anything! He was a great deal of help and I appreciate Grapevine Lincoln for everything More

by rephaelwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath
Jun 12, 2024 -

Grapevine Ford responded

Thank you, Rephael! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director

June 12, 2024

Very good service at Grapevine Ford for my Expedition . They took very good care of me and my car. More

by soktx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merari Blanco
June 11, 2024

Purchased 2024 Lincoln Aviator Black Label May 24th. Sync System software was never updated. Not the experience I would expect but it is the first time and last time I will buy a NA luxury vehicle. Sale More

by Robert Dunn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam
Jun 12, 2024 -

Grapevine Ford responded

Hi Robert, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford and Grapevine Lincoln. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven’t been as dedicated to you as we should have been. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

June 08, 2024

Easy and fast purchase. No hassles with finance. Had the vehicle I wanted at a reasonable price. More

by Patrick Funk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abishai Tsibi, Thanh Nguyen
Jun 12, 2024 -

Grapevine Ford responded

I'm happy to hear it, Patrick! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

June 06, 2024

Everyone I dealt with was very nice but completely inept at performing their jobs. Salesman knew nothing about the car, finance guy made me redo the paperwork 5x, service department didnt honor agreed upon More

by Dankowalchick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sing Sang, Mustafa Hassan
Jun 12, 2024 -

Grapevine Ford responded

Hi Dankowalchick. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

May 28, 2024

A great place to purchase your next or first automobile. A great staff that will treat you in a nice and professional way. More

by First Lincoln
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Fraser
May 30, 2024 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Customer Loyalty Director

May 21, 2024

Very helpful and listened to needs. Made sure I was happy before leaving. Also very accommodating! Highly recommend to anyone in the market! More

by Caseyp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Drew, Greg
May 21, 2024 -

Grapevine Ford responded

I'm happy to hear it, Casey! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

May 20, 2024

Great service, patient with my questions. Would recommend to my family. I’ve been searching for over a year for the truck I wanted. Gavin and Doni help me greatly. More

by RRB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gavin Ard & Doni Kaba
May 20, 2024 -

Grapevine Ford responded

I'm happy to hear it, RRB! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director.

May 16, 2024

Quick lane service is the worst I have ever experienced. Took over three hours for oil change. They did not rotate tires as asked and paid for. They installed air filter wrong. They added Zac oil additive f More

by captaindan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonta Cox
May 16, 2024 -

Grapevine Ford responded

Hi Dan, the entire team here at Grapevine Ford always wants every customer to be confident in their repairs, and I am incredibly sorry for the frustrations you have gone through. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.

May 14, 2024

just purchased a new F-150 King Ranch from the Fleet Manager Curtis Harvey. First thing was my trade in was an 2018 with 52K miles. Fully loaded 4X4 XLT worst trade offer ever! I had an 820 credit score More

by Jasonfrazier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Curtis Harvey
May 14, 2024 -

Grapevine Ford responded

Hi Jason. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com

May 14, 2024 -

Jasonfrazier responded

I called the number provided. No. Answer. Expected the same canned response as the others received. I was there yesterday. Nobody remotely showed integrity, loyalty or empathy for adding 2% to my interest rate!! In fact they laughed and said they do it every day. I have called multiple times and was promised a call back that I have yet to receive. Aaron in service can vouch for how many vehicles I and my family have purchased from Grapevine Ford over various owners. I don’t expect a single thing from this dealership!! Don’t provide a canned answer then ignore people!!

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