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Grapevine Ford

Grapevine, TX

4.3
1,007 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,007 reviews

May 14, 2024

Would give -0 stars if I could. Beware about shopping at Grapevine Ford. I specifically asked the salesman (Miguel) if the car had any issues at all, including mechanical. He said n More

by Restricted
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel Mendoza, Zach Grogean
May 15, 2024 -

Grapevine Ford responded

We're so sorry to hear about the confusion with your pre-owned vehicle. Please note that we inspect & prepare our used vehicles to meet safety standards as our top priority. These vehicles are also offered with optional extended warranty contracts for additional peace of mind. We apologize for the inconveniences you’ve encountered, and suggested that a visit to a dealership of the manufacturer of your model may be beneficial with identifying your intermittent interior noise. We are unfortunately unable to offer additional recourse after several weeks of ownership & use, and are available if you have any further inquiries.

May 20, 2024 -

Restricted responded

The car was purchased 4/25, issue happened 4/26, you were notified 4/27. This is not several weeks after owning the car, as you state! Your dealership is a scam and a rip off!!!!

May 12, 2024

This dealership was good. I recommend asking for Subie if you need help with your car buying experience More

by konnermartin99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Subie
May 14, 2024 -

Grapevine Ford responded

Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director

May 04, 2024

Promptly responded to my questions and delivered the car in bright shiny new detail condition. More

by chumarchu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Logan Pratt
May 06, 2024 -

Grapevine Ford responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Venny Diaz, Service Manager

May 03, 2024

Great people to work with, through out the entire transaction. Getting the car I wanted, at a great price made the purchase extremely easy. More

by gasman821
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan and Sergio
May 06, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

April 26, 2024

This dealership is the best ,so professional and they care about people.i have bought 3cars and have been satisfied I recommend subi More

by lydiaabedi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Subi
Apr 29, 2024 -

Grapevine Ford responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director

April 26, 2024

If you go to grapevine ford, make sure to ask for Rashard. Everything he did was straight to the point, had very fair pricing, and excellent communication. Not much more you could ask from him. As a More

by Blaine W
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rashard Sullivan
Apr 29, 2024 -

Grapevine Ford responded

Thank you, Blaine! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director

April 25, 2024

Everything went smooth. Sam was very friendly and easy to work with. Would definitely recommend. More

by tiffanymclendon78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam, Allison
Apr 29, 2024 -

Grapevine Ford responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

April 19, 2024

Don’t go here. They couldn’t care less about you. Bad service department. Horrible service directors. Honestly they just want your money. Horrific at communication. More

by thebigz89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gavin, Venny, Jodie
Apr 22, 2024 -

Grapevine Ford responded

Hi. Thank you for giving us this feedback. It is very important to us to provide a service experience that is efficient, transparent, and friendly to our visitors. I am incredibly sorry to hear about your visit, but appreciate the opportunity to understand your issue. If there is anything we can do to address your situation further, or to earn your trust back, please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.

April 16, 2024

Jack and the entire Ford Grapevine team were outstanding folks to work with. They were professional, courteous and made the whole buying experience extremely enjoyable. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack, Aaron, Andrew
Apr 16, 2024 -

Grapevine Ford responded

Thank you, John! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director

April 11, 2024

Great staff Sales, finance, administration, credit accountant. Best New car sales experience in my 20+ years of dealing with car dealers. More

by jimflaherty2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Worked with 6 to 8 different sales associates. Cameron was leed on this sale.
Apr 11, 2024 -

jimflaherty2017 responded

Great buying experience ! Thanks to EVERYONE involved in this sale. I wiil definitely recommend your dealership to all my friends and anyone looking for a new or used vehicle.