Gray Chrysler Dodge Jeep Ram

Service is Awful and over priced this is why they lost the Cadillac dealership. Don't wast your time. I replaced a air suspension pump six days prior only to be told I needed a new pump for nine hundred i the Cadillac dealership. Don't wast your time. I replaced a air suspension pump six days prior only to be told I needed a new pump for nine hundred installed and they would start there xxx. It ended being a loose connection Cost $ 146.00 More

Worse experience!!! High turn over rate of people in show room...Took 7 visits to complete a buyout for a Lease! Do not reply to emails, make appointments then tell you they didn't know about, or the person room...Took 7 visits to complete a buyout for a Lease! Do not reply to emails, make appointments then tell you they didn't know about, or the person you need was not there that day. Took 3 hours to complete the buyout process and that was after we secured a buyout loan on our own and had all the checks. They only needed to complete some paperwork. Stay away take your business elsewhere!!! More

Helpful, accommodating, great sales team! From the minute I made contact online, I found a completely competent sales staff who did everything they needed to do to get the sale done! I am so h From the minute I made contact online, I found a completely competent sales staff who did everything they needed to do to get the sale done! I am so happy with my new Renegade and would recommend this dealership to everyone. My family will be lifelong Gray customers. More

Air Conditioning Brought my 2016 Chrysler 200 in as air conditioner was blowing hot. Told me $134.95 to $350.00 depending on freon used. When they came back 2hrs. late Brought my 2016 Chrysler 200 in as air conditioner was blowing hot. Told me $134.95 to $350.00 depending on freon used. When they came back 2hrs. later they charged me $481.00. I paid it because I had no choice. It worked for 72hrs. then blew hot again. I took it back and they checked it out and said they had to remove the dash to check for electrical issues and could I leave the car. I said I would drop it off on Sunday night. I went to the grocery store and when I went to start my car it was dead. I never had a problem starting my car until they looked at my A/C. I had to even jump it to get it to the shop on Sunday. Now it is a week later and they still have no answers. I need to go to work and must rely on others for rides and my job entails traveling between clients. I asked them for a rental and they have nothing. I have no idea how long they will have my car and I keep getting a run around every time I call. This is the worst service experience I have ever had. More

DON'T EVEN BOTHER!!! DON’T EVEN BOTHER!!!... I left this establishment feeling so insulted, disgusted, and humiliated. Do not let anyone diminish your dignity because y DON’T EVEN BOTHER!!!... I left this establishment feeling so insulted, disgusted, and humiliated. Do not let anyone diminish your dignity because you do not fit their criteria. It is their JOB to assist all customers, no matter the outcome. I spent over 2 hours waiting to speak to “the powers that be,” who much rather relay third-party messages to me while I am standing right outside of their office, than sit with me and have a conversation. (It’s not like they were busy. The business was EMPTY… I wonder why???) I LEFT IMMEDIATELY. I WILL NOT BE TREATED WITH SUCH DISRESPECT BY ANYONE!!! Shame on you LOU (Manager) and REBECCA (Finance Manager). Who do you think you are? YOUR JOB is to consult and assist customers in a professional and dignified manner. Not sit on your high horse and treat people as if they don’t matter. You ignorant, unempathetic, entitled, poor representation of human beings will never prosper and will fall so hard in life that not even GOD himself would be willing to pick you up. Someone is going to give the both of you the biggest taste of your own medicine, that you will wish you were NEVER the ATROCIOUS people that you both display yourselves to be. What these people fail to realize is that respect goes a long way. People have friends, families, colleagues, acquaintances, etc. that they would recommend your business to just on the strength of exceptional customer service. So, this one dissatisfied person walking out of the door has cost you more than you could ever imagine because what you didn’t know is WHO you were dealing with. In this day of social media, business owners really need to take more pride in assuring that their management staff and associates are always being the best representation of themselves and the company. With that being said… Good Luck! More

GO ELSEWHERE If you are looking for horrible service and barely getting anything for your trade, this is the place to go. As my wife and I sat there, they conti If you are looking for horrible service and barely getting anything for your trade, this is the place to go. As my wife and I sat there, they continued to tell us how they were the best dealership in the area and swore to us that no one would give us more for our trade. They were unwilling to work with us and when we said we were unhappy with the trade in value, they suggested keeping it. Stay far away from this dealership. There are many other dealers in the area that will treat you better. More

Bob and Mark were great. Bob and Mark seemed surprisingly honest, genuine family oriented men. We did not come to a deal due to price but definitely recommend coming here for Bob and Mark seemed surprisingly honest, genuine family oriented men. We did not come to a deal due to price but definitely recommend coming here for car purchases. More

Great Customer Service Yes the price on the internet is not the real price of the car. However, they were extremely nice and are flexible with their prices. I am happy with Yes the price on the internet is not the real price of the car. However, they were extremely nice and are flexible with their prices. I am happy with my purchase and experience here. The man I talked to is a genuine guy. I would recommend a friend/family to this dealership. More

Terrible Management Management is pushy and incompetent. They hide the actual price of the vehicle until you've already invested hours of your time there. They make false Management is pushy and incompetent. They hide the actual price of the vehicle until you've already invested hours of your time there. They make false promises and never pick up their phones. Manager Mark G. Promised to locate a vehicle and after a month of calling and no answer I arrive only to be told they couldn't find my file with my information regarding vehicle inquiry. Absolutely, the worse place to go and I hope anyone who can read sees this and doesn't waste their time either. More

horrible customer service at service center 2 years ago i had bought a 2016 Dodge Joruney. I liked the car at first and so did my wife. But after 12,000 miles i came in with a transmission issue 2 years ago i had bought a 2016 Dodge Joruney. I liked the car at first and so did my wife. But after 12,000 miles i came in with a transmission issue. They said there was no problem and just upgraded the computer and blamed it on different tread tires. Fine i just believed them and went on my way.Then at about 60,000 miles i came in with a transmission problem again. They said it needed a upgrade in the system and i needed new tires. and for a little it was working ok and i even put on new tires. But then my wife then drives on the highway. the engine then stalls and almost gets hit by a truck. It was a horrible experience and my wife was scared to death. But when i went to the service center they didnt care and shown no compassion towards my situation. they ended up blaming us because they claimed sludge in the engine. which is impossible cause i put good syntactic oil so i dont have this problem. So they ended up voiding my warranty. Then when i change my engine i had the same problem, my mechanic dropped the transmission pan and saw that there was metal shreds in the pan.I made it clear to everyone at the service center that theres is something wrong with the transmission. But they ignored those two previous times.it makes me think that maybe the transmission caused the engine to stall. I need help. i know there were recalls in the 2015 engines and ive seen similar report like mines to years of my journey This wrong and my wife is scared to drive. this is wrong More