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Gray-Daniels Nissan North - Service Center
Jackson, MS
21 Reviews
21 Reviews of Gray-Daniels Nissan North - Service Center
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April 20, 2022
I thought I had a great car when I bought my car but turns out I got a lemon. When time to get my car serviced it’s a big headache I been trying to get my car serviced since March 2022 and it’s now Apri turns out I got a lemon. When time to get my car serviced it’s a big headache I been trying to get my car serviced since March 2022 and it’s now April 2022 going into May. The staff was rude and told me to take my car to another dealership because they are a Nissan dealership and not a dodge dealership. I have been trying for the longest to reach a manager. At this point I’ve came to my last straw and moving forward with legal action. More
by Dhamilton343
Employees Worked With
Chase
Helpful December 10, 2020
I came to get an oil change and wasn’t greeted at all. I had to get out car, go inside which is outside the normal I always get my car maintenance done here (also where I purchased car from). I go inside I had to get out car, go inside which is outside the normal I always get my car maintenance done here (also where I purchased car from). I go inside I had to speak first bc I wasn’t greeted by Chelsea nor her collages. I NEVER received a call that my car was ready for pickup. I went the next morning to check on car after not receiving a call nor answer when I called to check. I pickup first thing that morning and have to wait 8-10 minutes to be checked out by Chelsea bc she wasn’t in her work station. I asked her why was I contacted after requested services were finished.. she CLAIM she called but I had no missed calls nor voice mail. After checking out I asked where is car, she pointed ok 1st row outside door. Of course, it wasn’t I had to get him from the nice older gentleman he will the only person there who was nice, polite and helpful. Again, this is where I come get my car maintenance and has never had an experience like this until last Thursday and Friday. More
by Stylishcouture30
Employees Worked With
Chelsea
September 24, 2019
Disappointing Service, Even Afterwards Made an appointment for car to be serviced only to not leave until two hours later. And that was half an hour after they actually began service on my Made an appointment for car to be serviced only to not leave until two hours later. And that was half an hour after they actually began service on my car because I went to ask about the status after an hour and a half. No updates received in all that time despite being given an hour completion estimate (I only went in for an oil change and rotation). And despite sharing my concerns with the service manager it’s three days later and I have yet to receive an apology or anything despite sharing my complaint. Will never go here again despite being a loyal customer to their service center since I purchased my car years ago. Not that it seems anyone cares anyway based on the lack of genuine concern I’ve received. More
by demigreen78
Employees Worked With
Service Advisor, Service Manager
May 22, 2018
2017 rogue strut sound Working to resolve an issue. Claire in customer service was great and helped where she can. Although my issue is not fixed, the service center is work Working to resolve an issue. Claire in customer service was great and helped where she can. Although my issue is not fixed, the service center is working to find solutions. More
by Ridger
Employees Worked With
Clair in service
March 23, 2018
They cheated us I have a Nissan Juke. The drain tubes cracked and let water get into the inside of my car. All the carpet and seat was soaked. Took it to Gray Dani I have a Nissan Juke. The drain tubes cracked and let water get into the inside of my car. All the carpet and seat was soaked. Took it to Gray Daniels to have the carpet changed out and they were to clean back seat. We had to pay up front for carpet before they would order it $904.00. Service gave insurance adjuster an estimate of the cost for everything. Our deductible is 500 so they were gonna owe us money back. Dale in service was well aware of this. When my car was finally ready. I’m told I got to pay another 500 and let me know my car would not be released to me until it was paid. So I had to pay it. They also have a huge communication problem. I left Dale in service several messages to call me back. Never returned any. My car was ready on Wednesday but he had not done paperwork. At 4 pm still had not done paperwork. So I told him I would be there Thursday morning. At 930 am Thursday morning he still had not done paperwork. I told him I was gonna head that way shortly. It is 2 hr drive. I get there at 12:10 pm. He still had not done paperwork. I had to sit and wait another 2 hrs. I did xx my carpet before leaving to make sure it looked ok. Forgot about the back seat. When I got home me and my husband was looking I found a huge spot on the top of the back of seat. Looks like grease another brown spot on front of seat. I do not believe they cleaned the seat at all. My husband went back and talked to Eddie Gray the next day. He refunded 300 dollars. Long way from the 900 we should be getting back. They will never get my business again. Let me clearfiy that I was dealing with service department this whole time. Sheryl Haley More
by Sheryl Juke
Employees Worked With
Dale in service
July 11, 2017
POOR SERVICE Ridiculous. I have been waiting on my car for THREE HOURS for an oil changel. They lost my paperwork. I complained and the manager offered to knock ou Ridiculous. I have been waiting on my car for THREE HOURS for an oil changel. They lost my paperwork. I complained and the manager offered to knock out my oil change on out.. my vehicle sat there for another 15 mins before someone came and got it. I work overnight and I haven't been asleep yet. I'm still here waiting on my vehicle. More
by Vonn
Employees Worked With
Claire Wallace, Eddie Gray
June 24, 2017
Sold a known defective used car. Nissan north sold a used 2006 Nissan Pathfinder which was defective. They received the auto from Cannon Nissan also in Jackson.. They Sold he auto w Nissan north sold a used 2006 Nissan Pathfinder which was defective. They received the auto from Cannon Nissan also in Jackson.. They Sold he auto without fully checking its overall problems. After a few months the catalytic converters blew out. They refused to make any repairs even though a limited warranty was purchased. Which of course did not cover the problem. Other smaller things happened like the air conditioner fan broke. And sensors malfunctioned. Now the radiator blew which burned the motor and transmission burned out. Having been wrecked previously caused the power train to be out of alignment probably. The dealerships general manager has been very uncooperative in resolving the issue. Their only approach to solution was to use typical sales approaches, run arounds, and making offers which are ridiculous. Cost of repair is equal to the loan balance. The auto is now sitting undrivable. Their claim is typical caveat emptor. The sale and resolution tactics are unethical. To file a complaint with general manager Mr Ethan Lee was almost impossible. When ever a question was brought up he laughed and made you feel like a moron for asking. More
by Nomoregdnissannoeth
Employees Worked With
Ethan Lee
June 02, 2017
Superb and excellent dealership and service I felt so blessed to have known the best and top notch dealership.in the area. I had my car traded in from another dealership a few months ago..Ethan I felt so blessed to have known the best and top notch dealership.in the area. I had my car traded in from another dealership a few months ago..Ethan and Cedric went beyond and above to take care of my concerns. (Ethan did the most part ) It was quick and hassle free and the process was so painless.I drove home comfortable and satisfied with my New NISSAN SENTRA.Got my car oil changed and some other concerns perfectly done. The staff was excellent and the service was superb. I highly recommend Gray-Daniels Nissan North to my friends. More
by Marine17
Employees Worked With
sorry don't remember but He did a great job!
April 11, 2017
Oil & filter change was fine. Not sure if everyone is suppose to get vacuum and/or wash but we received neither. We noticed another that came in after us being vacuumed is all. In Not sure if everyone is suppose to get vacuum and/or wash but we received neither. We noticed another that came in after us being vacuumed is all. Inquiring minds... More
by Paul Green
Employees Worked With
Don't remember
July 16, 2016
Unsatisfied People are friendly but this is not why we go there. 1) Asked them to replace windshield wipers, not done. 2) Asked for the preventative maintenance People are friendly but this is not why we go there. 1) Asked them to replace windshield wipers, not done. 2) Asked for the preventative maintenance service, got a regular oil change and tire rotation. 3) They marked red for replacement of in-cabin microfilter, was not replaced. 4) Air conditioner in vehicle was taking a while to get cold so we had them check the air conditioner and paid for a diagnostic check. Was told our compressor was no good and got a quote for $1354.00 for parts and labor on a vehicle that is only 3 years old. Not pleased. More
by Tank72
Employees Worked With
Few
