Gray Epperson Mazda

I would not buy a car or have this dealership work on any vehicle I own they sold me a car that was unsafe to drive ! vehicle I own they sold me a car that was unsafe to drive ! More

Watch your paperwork!! they add in extra fees and states it was the Bank that added the fees. After talking to the Bank they had no clue what i was even talking about!!!! Very Dishonest it was the Bank that added the fees. After talking to the Bank they had no clue what i was even talking about!!!! Very Dishonest More

I am writing to you to make clear the injurious actions of a service department to the Hyundai Motor Company and it's loyal customers. Yesterday I called the local dealership about a Transmission Flu of a service department to the Hyundai Motor Company and it's loyal customers. Yesterday I called the local dealership about a Transmission Flush Coupon. I called and asked many questions about the service procedure, cost, fluids used and such. $149.99 coupon that said uses genuine Hyundai specific fluid AT trans flush at Gray Epperson Dealer in Cleveland TN. Called service and described car, engine, trans, required fluid (SPH-IV) Was told that the coupon was good for the SPH-IV fluid. Had her check on availability of fluid and call me back. She did so I MADE HER VERIFY that the 1) price was good as described/needed/stated on coupon 2) had requisite fluid on hand. She did again. We made service appointment. Drove 1 hr to shop. Spoke to her again about the required fluid and coupon cost at counter. Was told again that it was good. They put BG flush in old fluid. Came to me and said that the coupon cost was for "bulk fluid" and that the real fluid, SPH-IV would cost well over twice the coupon cost. Coupon only covered bulk fluid of unspecified provenance. Refused to tell me what bulk fluid speced at or manufacturer. As the bg flush was already in I was loathe to just drive off. They told me that the car would be ok with the unspecified fluid a number of times. I disagreed and showed them a TSB requiring sph-iv fluid. Service manager was very unpleasant, and close to making me angry so I just decided to bend over and take it. $360.82 out the door. sph-iv was $19.16/qt. Again, this bait and switch behavior is injurious to HMA and it's loyal customers. The actions of this dealership have decreased my enjoyment of owning my first new car I have ever bought. I will not ever go back to that dealership again. I called the dealer and verified with the service writer that 1.) the coupon was for a machine flush, included all fluids necessary. 2.) gave her all the particulars of the car, engine, trans, and ESPECIALLY the fluid. Made her CALL ME BACK with the availability of the 12 qts of sph-iv. 2.) verified price of service with the requisite fluid 3 times: 1st phone call, second call when she called me, at service desk when presenting the coupon. I'm a nuke worker with a heavy background check. Can't afford to get in any altercation at all. I was starting to get angry , so I had to back off and capitulate. I did call Hyundai, and the dealer called me (sounded like the sales side). Now I begin with the forums and BBB, angies list, yellow book etc. I gave both calls all the above. Nice noises were made but no substance so far. The two pints of BG fluids "6600: BG Trans Flush Kit (which were a flush and a conditioner) cost me $40.50 Undoubtedly there's plenty of dealer markup there. Labor was $57.45. The young tech looked floppy and frazzled but was knowledgeable and courteous. Tax was 32.95. We have no state income tax so the sales tax is over 10%. SPH-IV was 19.16 x 12 = 229.45 What really was disturbing was the "service manager" denied me the right to ask Donna Pettit the service writer that I had verified the cost three times. He accused me of trying to get something for nothing. And refused to tell me anything about the bulk tank fluid besides that it was "synthetic, red, had never caused any problems in a trans", albeit there were 6 reman trans laying in the service bay... The guy was combative and asked a number of times for me to get out of his shop if I wanted something for nothing. I guess the 149.99 was for a bulk fluid swap with no bg kit and no tax added till the end. They never would tell me exactly. I just got out of there before I got angry. I was clear and concise about all the above, but it was doing no good. What is bad about this is that the service people are putting the Wrong Fluid in people's cars and saying it's ok. They are being discourteous to customers when customers figure out that it's a bait and switch operation. And they are lying to customers to fit the situation. The service manager lied to me about the flush being a conditioner. And he lied to me about the bulk fluid being "synthetic" and "meeting the needs of my car". More

On our test drive, the car salesman opened the door to spit out his dip. The car salesmen smoke and the whole place smells like cigarette smoke. It took 2 hours to change my oil in my mazda 3. spit out his dip. The car salesmen smoke and the whole place smells like cigarette smoke. It took 2 hours to change my oil in my mazda 3. Just drive the short drive to Larry Hill. More

My sales guy, Rick, and finance guy, Gary, were awesome to work with! They worked with me twice now and each purchase couldn't have gone better. I have read some other reviews about the service department, to work with! They worked with me twice now and each purchase couldn't have gone better. I have read some other reviews about the service department, and I will say I also had some trouble getting serviced/called back by people in that department, but otherwise I would recommend Gray Epperson for sales. Thanks guys! More

Well, it seems that this dealership has tried to cover their own faults by putting the blame on the customer. They were reported to the BBB and they replied to the complaint by saying that the father came their own faults by putting the blame on the customer. They were reported to the BBB and they replied to the complaint by saying that the father came in a "cussed" their employees and had to be restrained by some of the other customers that were standing around. All the father said was that it "looked like they didn't want any more of" his "business" (He has has bought two new cars since then - A Toyota Avalon and a Nissan Maxima). If these jerks will lie about something like that, they will lie about anything - Buyer beware! More

My daughters car was in the shop at Grey Epperson Mazda for 3 months...there was an extended warranty on the car ..The Motor had to be replaced...We went and got the car this afternoon and they had given a for 3 months...there was an extended warranty on the car ..The Motor had to be replaced...We went and got the car this afternoon and they had given a quote of $1700...when we picked it up they said it was $2933.00...I had a fit...they said more things needed to be fixed on it by the time we got there...I had gotten in touch with Mazda several times before it was fixed and they kept saying the motors were on backorder. and then my daughter called atlanta and asked them and said the motors should not have been backordered at all there was something not right...I should not have been charged anything because of the length of time it was there...I will never ever do any buisness with mazda whatsoever and will tell everyone I know do not buy from you all.I am very upset.......It was at Grey epperson's in cleveland,tn.. The Car is in My name and My daughter's. More