Gray Epperson Mazda

Salesman promised items not delivered I purchased a 2015 Toyota Rav4 from this dealer back in November 2015. The salesman promised me floor mats, cargo mat, and extra keyless entry with p I purchased a 2015 Toyota Rav4 from this dealer back in November 2015. The salesman promised me floor mats, cargo mat, and extra keyless entry with purchase. When I picked up the vehicle I had the floor mats but no cargo mat or keyless entry. I have since called back and spoken to the salesman at least on 3 occasions, I even spoke with the sales manager last time. Every time I have called I am given the same story, "I will call you back". Well that call has never happened. I am completely satisfied with my vehicle purchase and didn't think I would have to write a negative review based on something this trivial. More

Piece of Cake I had an amazing experience, very easy to deal with. I didn't feel like I was pushed into any decision and my opinion and thoughts were greatly valued I had an amazing experience, very easy to deal with. I didn't feel like I was pushed into any decision and my opinion and thoughts were greatly valued. More

Mazda CX5 Purchased a new 2016 Mazda CX5. The salesman I dealt with was David Elrod and he did a great job. He was able to answer all my questions and made th Purchased a new 2016 Mazda CX5. The salesman I dealt with was David Elrod and he did a great job. He was able to answer all my questions and made the buying experience a pleasure. More

Awful Customer Services In 2014 I bought a 2013 Fiat 500 Pop I had car less than a year.I took car back to dealer I left car with two sets of keys.They advised me to get my c In 2014 I bought a 2013 Fiat 500 Pop I had car less than a year.I took car back to dealer I left car with two sets of keys.They advised me to get my car off their lot.I do not recommend anyone getting a car here! Poor customer service. More

GMC 2008 canyon rayfields Bought my GMC canyon here few weeks ago showed up at 8 pm bought truck and drove away at 9 pm awesome customer service in f these guys say something t Bought my GMC canyon here few weeks ago showed up at 8 pm bought truck and drove away at 9 pm awesome customer service in f these guys say something then they can and will do it highly recommended rick I think was his name is awesome. Full tank of gas and oil change came with the truck. More

We purchased a 2013 Mazda 3. When they detailed the car they wiped all purpose cleaner all over the interior which WAS black, it ended up looking like a zebra. The cleaner bleached out everywhere he touche they wiped all purpose cleaner all over the interior which WAS black, it ended up looking like a zebra. The cleaner bleached out everywhere he touched it. They would NOT fix the car, they had a "detailer" wipe some greasey, slimey stuff on it to try to undo the damage. They were rude, unapologetic, unwilling to make it right, said we did it. And would not replace the car or put a new interior in it. I finally called Ed Kirby in Chattanooga and explained what happened to Hank the service manager. He had me take the car down to him. Luckily there was a Mazda rep. from corporate there named Mark. Hank and his boss Rocko along with Mark looked at my car and were furious. Not only did they ruin the experience of us buying our first brand new car but put at risk the name of Mazda. They wereable to get us out of our contract and get our down payment back. And sold us the same car and upgraded model for the same price. They did what Gray Epperson would not. And that was make the customer happy considering they CAUSED the problem!!!!! Do not buy anything from them Ed Kirby Mazda is the best!!!!! Our salesman was Garrett. More

Have bought three cars and sent 3 others but will not go back. Bought my last one here ever. Car tranny messed up the day after bought it and they won't fix it. Loyalty means nothing to this dealership. back. Bought my last one here ever. Car tranny messed up the day after bought it and they won't fix it. Loyalty means nothing to this dealership. More

I bought a 2012 VW Passat August 2013. The front of the car had a piece that had shift and about 3 dents around the car. I dropped the car off with Mike Cates which was my sales guy. He said it would be do car had a piece that had shift and about 3 dents around the car. I dropped the car off with Mike Cates which was my sales guy. He said it would be done n 2 days do I dropped the car off Wednesday morning a week after buying the car. He told me it would take 2 days to fix it but it ended up being a week long. I called constantly that week trying to see what was going on with my car but Cates would not answer my calls nor would he call me back. He then called that following Thursdsy. When I went to pick up the car the shifted piece had not been fixed nor was one of the dents fixed When I got home I saw that the shifted piece had indentions in it where they had tried to fix the piece. I called Shawn, Cates supervisor to let him know that while trying to fix the shift they damaged my car. I even took before pictures. Lets just say I am not getting my phone calls returned. Don't waste your time they just trying to make a sale! More

In June 2013, I traded my 2004 Chevy Trailblazer for a 2006 Nissan Pathfinder with the "dream team". At the time I honestly thought I was making a great decision simply because my Trailblazer had high mil 2006 Nissan Pathfinder with the "dream team". At the time I honestly thought I was making a great decision simply because my Trailblazer had high miles and I was assured the Pathfinder was the better car and would be great. Even though it had 96k miles on it, it was still a better buy as so I thought! To my surprise, a month into the car, I started experiencing problems with my transmission. I actually talked to my salesperson and was told he would check with their service department and give me a call back. So of course, I have yet to receive that call! I figured it was out of fluid, so I added whatever and went on. Well now, 4 months later my car has ran hot with some sort of cake batter looking ooze coming out of the radiator. My biggest question is, what is this? Well, after researching Nissan Pathfinders, I have found out there was a major recall because of the hoses connected to the transmission and radiator cracking causing the two fluids to mix. Which contaminates both transmission and radiator. The filing deadline was in June 2013, which at that point you are S.O.L! Now unfortunately I am in the S.O.L boat because my dream team sold me a disaster waiting to happen. Thanks a lot guys!!! More

I bought a used car, I was charged $5k more than the other dealers, I get that because off my bad credit lone rate was high but they ripped me price. I will never recommend any one to buy car fr them an other dealers, I get that because off my bad credit lone rate was high but they ripped me price. I will never recommend any one to buy car fr them and tell every I know. More