Great Falls Honda - Service Center

One of the worst customer service experiences I've had I intentionally waited 6 months to write this review to let the emotion die down and to test the durability of the repair I ended up getting elsewhere I intentionally waited 6 months to write this review to let the emotion die down and to test the durability of the repair I ended up getting elsewhere for much less. I went in for a repair on a Honda Odyssey with a broken controller arm to subfame bolt. They told me they would have to replace the entire subframe for over $2000 plus labor. I work on cars a lot, and only go in when I don't have the actual equipment to do the job (like the required allignment after repair). I knew what was broken, and the nut had broken its weld on the subframe, the subframe itself was very much intact. I politely declined the repair. When I got home, I removed the wheel to take another look, and the lug nuts came off too easy for my comfort. I don't think they torqued them, which I always do with a torque wrench. I called the service manager and left a message politely recommending that he speak with his techs about making sure lugs are torqued to specification for safety reasons. I got a call back at work where the service manager told me how offended he was and proceeded to rip me a new one for making such a suggestion. He started to calm a little when I reminded him I'm the customer, but it made me so mad after the call I had to wait to write any reviews. I took the van to high tech auto, and he fixed it for about $300.00, and it's been running smoothly and securely for over 6 months. He even looked back into the repair on his own afterward because it had a new squeak and fixed it without extra charge. I've had good experiences at other Honda dealerships in other cities, but if you're in Great Falls, you should really consider going somewhere else. More

Horrible customer service in the service department Was told to be at Honda at 8am nobody helps me until 8:35 was bringing my car in to be serviced for clunking noises Ruth at the service desk was extre Was told to be at Honda at 8am nobody helps me until 8:35 was bringing my car in to be serviced for clunking noises Ruth at the service desk was extremely rude to my wife and I who have worked extremely hard for the car we have was also told I was going to be getting a loaner car until mine is fixed they told me this morning they didn't have one so they gave us somebody's personal vehicle which is disgusting inside absolute travesty. I thought Honda would take care of us a little better but I guess I was completely wrong this is not how you treat customers whatsoever. I would not even want to be seen in this loaner vehicle. More

Great service!!! The service department at Honda of Great Falls is Great!!! I love working with the whole staff!!! They have the best coffee and are always friendly!!! The service department at Honda of Great Falls is Great!!! I love working with the whole staff!!! They have the best coffee and are always friendly!!! More

Fast and friendly Everybody was very nice and respectful. I needed an oil change on my truck and was recommended to go to Honda of great falls by a friend I was greeted Everybody was very nice and respectful. I needed an oil change on my truck and was recommended to go to Honda of great falls by a friend I was greeted by professional staff. They didn’t try to sell me things that I didn’t need and pointed out safety concerns on my vehicle which I will definitely get taken care of here as well thank you so much Honda of great falls for all of your help and knowledge More

Amazing Absolutely amazing. Lenny was able to fix my tire issue quickly and get me back on the road fast. Ruth helped and Brad the manager double checked the Absolutely amazing. Lenny was able to fix my tire issue quickly and get me back on the road fast. Ruth helped and Brad the manager double checked the work to make sure I would be problem free. These guys are top performers in my book More

Fast Quality Work! Friendly personal & quality service is what I've always gotten during & since purchasing a vehicle from Honda of Great Falls. I would recommend my fri Friendly personal & quality service is what I've always gotten during & since purchasing a vehicle from Honda of Great Falls. I would recommend my friends & family to go to Honda when looking to purchase a used or new vehicle. More