Green Brook Buick GMC

Green Brook Buick GMC
101 Route 22 E
Green Brook, New Jersey 08812
(732) 752-3000

Manufacturers: Buick, GMC

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Twenty-Four Month Rating: 3.5/5
12 Reviews
Green Brook Buick GMC

Overall Score: 3.5 Star Rating3.5



About Green Brook Buick GMC
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Douglasduke26
5/21/2012 11:22:04 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Sonny

My Review of Green Brook Buick GMC:
My 2 savana 3500 trucks were purchased new in this location they have been there for every single maintenance , but I noticed in at least 4 occasions that they were charging me for some work that was never done on my vehicles , the last occasion when I decided to catch this crooks my van was due for a 25.000 miles service, I knew that my tires had to be rotated so I marked them to see if my hidden marks were scrambled as result of the tire rotation work, well they never did it , after I paid over 600 and change for their "professional service" I asked my advisor (sonny) to explain me the work done on my vehicle and I asked about my tires been rotated and he said that all that was part of the service , when I told him what I did he called the head mechanic and apologized for their "mistake" when I told them that it wasn't the first time that I've been charge for work that they never have done the head mechanic said that he would put a note on my vehicles so they would check them more carefully . After this last experience I'll be calling bbb and the police too , so they can track their operations as far as I know when you charge for something that you didn't do is called "robbery". A lady from this dealer called me to rate their service but after my experience with them the
Only thing that came out of my mouth were complains she said that she was going to call her manager to let him know about it .. Guess what a month has gone by with no calls from nobody from green brook gmc nj . I feel so disappointed that I don't know how much money I have paid to them for work that was never done. I needed it to get another truck for my business and what I've got this time is a Isuzu , nothing wrong with gmc but what made me take that direction was the idea of dealing with this people again . Hopefully more people read this complaint and let authorities know that they are doing this to hard working people and they are making money base on lies covered in a recently remodeled building , shame on them

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jerseyway
4/30/2012 8:22:31 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ernie Baptista

My Review of Green Brook Buick GMC:
Ernie was great. He shot straight from the hip and offered no bullshit. He was very friendly and kind, and did whatever he could to help us buy our new car. This was completely different from an experience my spouse had with another salesman at Greenbrook who was such a shiester that I can't even recall his name. We have wanted to forget the experience so bad, I guess. All I can say is if you need to go to Greenbrook GMC, please deal with Ernie, you won't be disappointed, and he will take good care of you.

On a side note, the service department was also great. Our items were delivered within a day or so, and when we went to pick them up they took the car right in and installed everything.

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gabriel_loanconsultant@yahoo.com
12/3/2011 10:45:19 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Sean(Finance)

My Review of Green Brook Buick GMC:
....They will put you out market by lying to you saying they can do the deal and will ask for your personal information then they submit to every bank possible without your authorization and that will effect your credit by doing so,even if you get approved but because of dishonesty at the end of the deal you probably will want to take chances somewhere else since they promise to you different payment or rate.But by leaving
them you haven't realize yet that if you go anywhere else and they will also submit to any of those banks you will not get approved anymore and will not be able to buy a car for at least next 3-6 month.Reason#1...Banks will look at your credit report and will wonder why haven't you have a car yet and you have been submit to many banks already .
Reason#2...when green brook submit your application they know you still shopping after you leave them but they will continue sending your application to more and more banks,so anywhere you go they will be wondering whats going on,that on your credit report so many inquiries to get a loan already.
Not even mentioning that they will appraise your trade in car 25% lower then anyone else

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Buyer134
8/7/2011 11:00:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nate

My Review of Green Brook Buick GMC:
Friendly staff. Very knowledgable about suv options and alternatives. Eager to work with me and answered all questions. Large number of suv's to choose from.

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mconnolly1
7/27/2011 9:20:16 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve

My Review of Green Brook Buick GMC:
I was connected with this dealership by GMC roadside assistance. I was traveling from NC to MA, when I noticed leaking brake fluid around the rear tire. My 2002 GMC Sierrra 2500 has had prior problems with brake lines rusting out. At the time of this incidnet I happened to be pulling a 35ft 5th wheel, on my first day of vacation. Not being from the area, I was nervous about being able to get to the dealership based on t my overall length and mobility. Initially I had difficulty finding someone to give me directions until Steve got on the phone. He guided me in, making sure that I could approach so that I would minimize the number of turns and crossing any low bridges. He assured me that he would find a place for me to drop the trailer with my family and dogs. He met me upon arrival and within an hour had identified 2 more broken brake lines. In previous repairs I had to wait 24-48 hours to obtain the properly configured line. Not this time. The necessary parts were found and delivered to the dealership by 4 pm. Thank goodness the service department is open into the evening. They were able to complete a same day repair and get me back on my way by 7:30 pm.

I am grateful to have been worked in and repaired promptly. My family and I stayed inthe trailer napping while we waited for the parts and repair to be completed. As luck would have it we ran out of fuel for our generator and it was a 100+ degree day. The dealership felt sorry for us and gave us 5 gallons of fuel delivered by forklift, so that I didn't have to walk to a gas station to get fuel to try and keep us comfortable while we waited.

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keithlinkin
5/24/2011 6:45:28 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: sonny, lou,warren ,anthony,josh

My Review of Green Brook Buick GMC:
first i bought my lease they never gave me temp tags for the truck after two months still no new plates or registration they said they would call when they get them i bought the car on 6/2010 i returned to the dealer for a 30,000 maintance on 5/2011 and went upstairs and they had my plates almost a year wow then i leave and my brake lights dont work i come back they say a wire is cut they do something and the brake lights work then i get home and the tail light stays on it wont turn off it kills my battery i call they make an appointment for monday i call they say its fixed come pick it up i go to pick it up its still in the garage they mixed mine up with somebody elses truck they were sorry for the mix up then im told it will be ready tomorrow they are gonna clean and gas it up and drive it to me ok.well i get a call the odometer is reading 30,000 more miles then i had on the truck they are ordering another one it will be done tomorrow i say ok then im on my way home from work and i get a call from sonny and he tells me i have to pay 375.00 just for the part not including labor.you mess up my truck and i have to pay for it i tell him on not going to pay for it he says i will have to talk to my manger i will call you tomorrow.

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dj1111
3/15/2011 9:54:30 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Warren Finger, Steve

My Review of Green Brook Buick GMC:
My truck is in there for a $1000 fuel pump job that they want me to pay for despite the car not running right according to the manager Warren Finger. Steve the customer service guy who never knows the answer to any reasonable questions like, "What's wrong with the car?" or "What is the cost break down for the job?" sucks too! Greenbrook GMC, has terrible customer service period!

This is the second time I have had to bring my truck to this dealer for an issue that they didn't resolve. Back in October 2010 I had the bring my truck in twice for a headlight issue. The first time they "fixed" it, the bill was $275 for labor. The second time 3 weeks later, I brought it back in for the same issue and this time the bill was $700+ dollars because according to "Greenbrook GMC" they fixed one part of the light the first time BUT this time it was "something else" wrong with the same headlight. Mind you this time, I actually wires arping in the dash! Thanks for the electrical fire waiting to happen "Greenbrook GMC".

So back to this complaint and problem I am currently dealing with "Greenbrook GMC". The gold encrusted fuel pump job that is costing $1000 is complete, only according to the Service Manager Warren Finger the car is miss firing. This would be understandable if I hadn't been "promised" by Steve, "the customer service guy who never knows anything" that this $1000 job would have me up and running or he would "eat the cost." Now after 3 days of back and forth, the truck is still sitting there. Not paid for and will not be paid for until the truck is running the way it has been running everyday for the last 6 years.

The point of protest is that they have already charged me $123.50 for a diagnostic test that I initially agreed to. To add insult to injury they want me to pay them another $123.50 to figure out what is causing the truck to miss fire. Could it be that the truck never really needed the fuel pump as I told them when I brought it in, as my mechanic of 9 years tested the fuel pump for pressure prior to me towing it over to "GMC in Greenbrook NJ" and found that it had 50 pounds of pressure, "exactly where it's supposed to test out at?" Who knows?

I guess we just keep playing this back and forth game until it gets resolved or they get sued. Bottom line is IF you want a GMC DON'T GO to Greenbrook GMC on Route 22 East, GO TO ANOTHER GMC!!! Unless you also want to deal with unreturned phone calls, having to be transferred over and over to get the customer service rep who you entrusted with your vehicle, only to be asked to "leave a message."

Btw I am still waiting for a call from the "district specialist" who is supposed to call me within 24 hours. That deadline will be approaching in the next couple of hours. According to Warren Finger there is no one else who I can talk to about this issue because his boss whoever that is, is in California so he's "in-charge."

So here's the kicker: GMC who had the audacity to use tax payer money to stay afloat doesn't too much care about the general public that tries to patronize their business and buy their products. That's the message I'm taking away and that will be the message anytime some even mentions buying a vehicle to me. I guarantee I am not the only person to have this kind of issue with GMC in Greenbrook NJ. Those EMPLOYEES will one day be without a job and then they will reap what they have sown, bad manners, rude interaction and general lack of customer service skills. People who take their jobs for granted will get what they deserve in the end.

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Response from: aalparone
Added: 4/13/2011 5:06:13 PM
We are a Family owned and operated dealership, and we always provide our customers with the best possible experience. We have been the #1 Buick GMC dealership in the northeast region and we will continue to serve our customers with the best possible service we can provide.

The following is a response to the inaccurate post above:

The vehicle was towed to Green Brook Buick GMC with a no start condition. Customer stated that his "local mechanic" told him it was an "alarm related issue." Our certified technicians started working on the vehicle immediately, after we ran our diagnostics, we found that the vehicle had "no" fuel pressure.

We provided the customer with an estimate and offered a 10% discount out of good faith. The estimate totaled $890.02 including tax. The above customer authorized the fuel pump replacement. We replaced the fuel pump and the vehicle was no able to start. Once we got the vehicle started and allowed the engine to run, we noticed it was running however the engine was also miss firing. We also noticed that the check engine light was on.

We had no knowledge of how a 12 year old vehicle with 163,402 miles on it would run since the vehicle was towed in as a "no start”. We reported the condition to the customer and asked if he would like us to continue to diagnose the poor condition of the vehicle. The customer refused any further diagnosis or repairs. We provided the customer a 10% discount upfront and offered further discounts where we could; we believe the customer tried to badger our online reputation in return for free service. We continue to provide great service to every single one of our customers, and our ownership is involved and on site. We have a dedicated client relations department who specializes in satisfying our customers and resolving any issues.

dolfan531
3/1/2011 3:39:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony sales, Nate delivery

My Review of Green Brook Buick GMC:
i did not want the hassle of going into the showroom and have to negotiate for hours. i emailed anthony and we worked out a deal in no time at all on a new acadia denali. Anthony was very easy to work with. once we had a deal, he arranged for delivery a few days later. Nate, did the delivery and once again i was very pleased with the experiance. nate showed us all of the features of the vehicle. this was a very positive experiance, much better than trying to haggle with prices for hours as i did a few weeks prior in a nissan dealer. thanks for making the experiance as painless as possible.

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njniceguy45
2/14/2011 11:13:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Alparone and Ian Simpson

My Review of Green Brook Buick GMC:
It was a great experience dealing with GreenBrook. Anthony Alparone was very professional and eager to work with me to make sure he offered their best deal. Ian was very knowledge and explained the workings of the car. A great Greenbrook Experience.

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dafy1113
2/5/2011 2:57:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Constant & Anthony Alparone

My Review of Green Brook Buick GMC:
This will now be my 4th car from this dealership. I love the service they provide..
There fantastic and i look forward to many more deals in the future. I am never hasseled or have any issues whenever i go there. The sales dept is knowledgable and very helpful. Will def reccomend to anyone

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Response from: aalparone
Added: 2/8/2011 11:44:51 AM
We appreciate and value your business; most importantly we strive to make all of our customers completely satisfied. You were a pleasure to do business with, and if we can be of any assistance in the future please let us know.

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