Green Buick GMC

Went for oil change and tire rotation and told them how I wanted the tires rotated. They didn’t do it how I asked. Won’t go back wanted the tires rotated. They didn’t do it how I asked. Won’t go back More

Went here on 3/11/23 to look at a certified GMC Terrain. The one we found we the features we wanted including remote start and power lift gate. Unfortunately, both remotes we were given did not have the but The one we found we the features we wanted including remote start and power lift gate. Unfortunately, both remotes we were given did not have the buttons for the remote start or lift gate. We were basically told we'd have to buy our own remotes and have them programmed at our expense. We were stuck between a rock and a hard place as the vehicle fit our needs and budget almost perfectly. There was never any offer of us buying the remotes and them programming them as a shared expense and good customer service. I called GMC and all they said was sorry but the dealership is independently owned and they were unable to help us. While staff was friendly and a nice clean dealership, this remote issue has left me with no choice but to post a less than desirable review. If you go here, understand you may very well buy a car with features would won't be able to use as intended. You would think a factory certified vehicle would be completely up to par not well, it's mostly there. My advice, go elsewhere that makes sure you are 100% completely satisfied and works with you to come up with mutually amicable solutions. There are lots of choices out there. UPDATE: The owner reached out with an offer to sell me remotes for cost. I still have to pay for those. There's doing what you have to and doing what's right. They just do what they have to. A couple hundred dollars to them is worth loosing a new customer. I stand by my review. Lots of dealerships to choose from. If you're like me, customer service is everything. All you get here is lip service. Go elsewhere. After looking at other Google reviews, it appears they have a big lack of communication internally and with customers and they are not willing to go the extra to make a customer happy when they have a reasonable request. More

My husband and I cannot recommend this dealership. Please be warned. We called first thing in the morning to purchase a new GMC Denali with Amiee. She sent us pictures, we told her not to sell the veh Please be warned. We called first thing in the morning to purchase a new GMC Denali with Amiee. She sent us pictures, we told her not to sell the vehicle and that we wanted it. She NEVER asked for a deposit which we immediately would have provided. She said she would “guard it with her life.” We sent her pictures of our trade. She stopped responding. She then TEXTED us and told someone else bought the vehicle from under us and that she was sorry. She didn’t have the decency to call and tell us. We then called and spoke with a manager who said he would review the messages between us and Amiee. He called us back, admitted he didn’t even look at the messages and told us sorry for the bad business but it was sold. We have purchased many new cars before and have never dealt with unprofessionalism on this level. You put a lot of trust in individuals that work in car sales that they are there to help you and guide you through the process, not screw you over. I typically wouldn’t leave a review but don’t want anyone to ever be put in this position again. More