Green's Toyota of Lexington

Drove up about 20 minutes early and was told it would be a little more than an hour before the work would be completed. I was driving away a little more than an hour after the appointment. Happy with serv a little more than an hour before the work would be completed. I was driving away a little more than an hour after the appointment. Happy with service and employees More

Colton McCrady was excellent to deal with. Good communication on delivery date. The experience was good. Only comment would be the wait to meet the financing gentleman was excessive. Since I w Good communication on delivery date. The experience was good. Only comment would be the wait to meet the financing gentleman was excessive. Since I was paying for the car via check. Also running my credit report without my knowledge, left a bad taste. I strive to keep a high score 820-845. If you don’t trust my check, then I should have been advised of the final amount and I would have brought a Cashiers Check. But then you could not try to upsell the extended warranty. The extended warranty had three levels. They did not show the individual cost of each level, they showed the out the door total price. Typical car dealership ruse, they should just show the cost of each level. E.g. level 1 + $5000.00 More

Easy to work with. Very helpful. Quick buying process. Leea was our salesperson, she was great. Very helpful. Quick buying process. Leea was our salesperson, she was great. More

Great experience. Courteous and professional staff. Second car I've bought at Green's. If I buy another, it'll be from Green's. Courteous and professional staff. Second car I've bought at Green's. If I buy another, it'll be from Green's. More

While buying a new car, I felt like they confused and misled us as to exactly what we were getting and what they were willing to do. There was quite a bit of pressure to purchase add-on services/warranti misled us as to exactly what we were getting and what they were willing to do. There was quite a bit of pressure to purchase add-on services/warranties. Then we had to sign a "We Owe" document that detailed what they were supposed to do for us. When we pointed out that everything we had mentioned was not listed, the assured us that it was no problem--they'd take care of us. After they got our money, we found out that it WAS a problem. In the overall scheme of things, these were minor issues and we just sucked it up. Skip ahead a year, and we're at 18.5K miles. We want to come in for the 20K service a little early. No problem, c'mon in. The service writer puts us down for a 30K service. When we point that out, he gave us some gobbly-gook about us not driving as much as average, blah-blah-blah. We felt like he was telling us we'd still get the 20K service, it was just a paperwork thing. When we picked the car up afterward, they HAD done the 30K service, and while it didn't cost us extra, if there was something on the 20K service but not on the 30K service we would've been angry. In this case, the 30K is a superset of 20K, so it didn't matter. But what about next time? This may be how all dealers operate, but it seems to us to be confusing/deceptive. No wonder car dealers have the reputation that they do! More

The salesmen were extremely nice and helpful. The showroom was inviting. Overall, it was an excellent experience. The showroom was inviting. Overall, it was an excellent experience. More