Greenway Dodge Chrysler Jeep

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jimmy Nadeau and Fredo

My Review of Greenway Dodge Chrysler Jeep:
Labor day weekend 9/5/09 and heading out on vacation at 2 p.m. with the family. Was on the highway right at their exit when the engine light went on and drove staight to the dealership. Jimmy came right over to see what the problem was and took the car into the shop where Fredo diagnosed it as a transmission module problem. The whole family sat in the waiting room as they told me they could fix the problem. Wow!, in about three hours I was back on the road and my vacation was not ruined. Have dealt with Jimmy before and he is very professional. Makes you feel as if you are part of the Chtysler family and not just a customer. If they had a rating of more than 5, he and the dealership service department would desrve a 10. Have always trusted them with the service on my automobile and have never been dissapointed. Thank you Greenway Chrysler for employing people who care.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Penny Couch

My Review of Greenway Dodge Chrysler Jeep:
Penny has been wonderful to work with since I have been using her as my service advisor. Would recommend her to anyone. Just a joy to deal with. Penny is very professional, always pleasant and extremely attentive to my needs and concerns.
Thanks
Mark Sinclair

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Montano, Xavier Solivan

My Review of Greenway Dodge Chrysler Jeep:
I had to find a different Chrysler dealer since the one I used was closed during Chrysler’s bankruptcy proceedings.
I drove my 2000 Chrysler Cirrus, with 42000 miles, for the first time to Greenway’s Dodge and Chrysler Service Dept for a ‘checkup’ and oil change.
I was told I needed new spark plugs and I agreed. Then the mechanic noticed oil leaking into the spark plug area.
“REPLACED 2 VALVE COVER GASKETS, TUBE SEALS, AND PCV VALVE” and I agreed to the charges to stop the leak.

I drove the car home and the motor sounded great. After a few days, I noticed a large amount of oil had leaked onto the garage floor.
I have had the car for nine years and NEVER a drop of oil on the garage floor before this.
I knew something must have not been replaced correctly and drove back to Greenway Service where I was told the leak could not be coming from the repair they just made.
I waited my turn to have the car rechecked and late that afternoon I was told it definitely was not from the repair they just made but was from a different place, the “REAR CAM COVER”.
I was then informed that will be an additional $1,015.00. What? I have heard of many tactics used to scam senior citizens and I felt I was caught up in one.
Remember, not a drop of oil in nine years and now I get a big leak in a different place from where they repaired? They took me to my car and showed oil all over the engine.
I was reduced to believing them and agreed to the additional work since I didn’t want more oil on the garage floor. I couldn’t sleep that night. I knew I had been taken.

The next morning I received a call from Tom and he informed me that Xavier, the mechanic, had put dye in the oil over night and verified the leak was from the original work “THE VALVE COVER GASKET” which they had just repaired and not form the “REAR CAM COVER”. Therefore, I would not have to pay an additional $1,015.00 and they would repair their original work for free.
I could not believe my ears, an auto repair shop apologizing, admitting they had made a mistake?
Thank you Tom and Xavier for being honest, Greenway now has a new customer.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: James Nadeau, Mike Natale

My Review of Greenway Dodge Chrysler Jeep:
James Nadeau and Mike Natale provided excellent and accurate service from start to finish. They were both very friendly and approachable guys. I will definitely return for further service on our company vehicle as well as my personal vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Joanna and Teri

My Review of Greenway Dodge Chrysler Jeep:
I've been waiting for 9 weeks for an extended dealer warranty refund even though their paperwork says to allow 2 to 3 weeks. Everyone I speak to there lies to me repeatedly. I'm not surprised, I was jerked around for months over a $5 ashtray/lighter set when I first bought the car. I've never been lied to so many times by so many people from the same business.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Natale

My Review of Greenway Dodge Chrysler Jeep:
Michael did a great job helping us understand what was wrong with my P.T. Cruiser and what needed to get done. Not only was he friendly but very honest with us. I felt great knowing that Michael was handling the job. I will be back to see Michael again next time my car needs service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Meyer; Sam Haddad

My Review of Greenway Dodge Chrysler Jeep:
I was shopping Central Florida for a Dodge Sprinter Cargo Van for the last couple of months. Before dealing with Doug & Sam at Greenway I would say my prior 'dealer' experiences were less than desirable. Trying to get me in repeatedly to present the 'deal' in another manner which still was no deal as the price was NOT what I was willing to pay.

Then I called and spoke with Doug. He flatly said that we should be able to work a deal over the phone if possible so I wouldn't have to drive 120 miles round trip just to experience the same old deal and re-deal tactic. He also send me anything (by fax) that I requested including quotes and suggested I could take them to another dealer to compare shop.

A few days later I had an appointment near the dealership so I just dropped in to look at the Sprinters. Doug wasn't in that day and Sam stepped up to the plate. He answered all my questions and wasn't trying any pressure sales tactics.

All of this reassured me that the 'posts' I had read about Greenway were genuine and I could expect honest service from this dealership.

Thankfully Doug called the next day and we were able to come to an agreeable price on my Sprinter. I was exactly what I wanted at the price I was willing to pay.

I told both Doug and Sam that their attitudes were a direct reflection of the owner of Greenway Dodge as I believe a crew is a direct reflection of a ships Captain.

I didn't rate the quality of work because I have not used the service department yet. But I can't imagine it is going to be of any lesser quality since the sum of ALL the parts equals the whole. And I will travel the 120 miles RT to have my Sprinter serviced at GREENWAY!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Taylor, Walter (?), Tim Hutker, Vince Penman

My Review of Greenway Dodge Chrysler Jeep:
Greenway Dodge Chrysler Jeep Service Department is in my opinion one of the best that I have ever had to deal with. The service rendered by the personnel working in this department has always been professional, courteous, on time, and there have never been any hidden fees or additional cost other than what was discussed up front. Andy Taylor who is my service manager is to be commended for his due diligence, attention to detail, and his uncompromising way in which he handles business. Walter (last name?) the mechanic who is generally assigned to my vehicle is a highly skilled craftsman and also very professional while being personable. Although I’ve had a few minor issues with my vehicle Walter has always taken just the right amount of time to fix the vehicle right. As a CISSP my time is extremely precious, and I am appreciative of the provided atmosphere in the waiting area plus the ability to work and have internet access, has helped me not to lose valuable productive time, while my vehicle is in for repair or service. I would also like to express my gratitude for to Tim Hutker, and Vince Penman for also contributing to my overall positive experience with Greenway Dodge Chrysler Jeep Service Department.

Mike W CISSP FLA

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Natale

My Review of Greenway Dodge Chrysler Jeep:
These guys have an exceptional attitude. Although I did not purchase my Jeep from them, I was treated as though I had been a customer for years. I initially expected my experience there would be like being treated like a number, with a service crew bent on getting into my pocket and not providing what I paid too much for (past experiences). I was pleasantly surprised that a “mega” dealer (Ford, Dodge, Jeep, u-name it…) would treat me more like a friend and never quibbled about my expectations. The quality of their work was great and they got me out ASAP.

Thanks Mike N. and Greenway…

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy

My Review of Greenway Dodge Chrysler Jeep:
Andy always provides great service and straight answers. Work is always performed right the first time. Prices are fair. Andy is always willing to work late or as needed to get the job done. Dealership is conveniently located at corner of 417 and colonial drive.

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