I have contacted the Service Department as well as HQ for Dodge. I am expecting a phone call from the GM or Area Manager. I have second opinions, doctor notes and have read and gathered the reviews/ complaints from what apparently seems to be the normal for this particular Dodge dealership. I have a file number and will be happy to provide that upon call. However, I am posting here to let everyone know exactly what happened. I don't want anyone to go through what I have went through. I will professionally continue to spread word about the service department of this dealership until action is taken including legal routes for negligence.
I won't post all of the details but you will also see my review amongst other places. I took my Dodge Charger R/T in in March. I let them know that upon starting my car, the hood popped, white steam came from the vents and fluid splashed all over my garage floor with no hints of anything wrong. No light or anything. This car does not even have 35000 miles on it. A tow truck came and they let me know it would be a couple days until it was fixed. I got a call saying they put in the radiator, which was what busted and I could pick it up. Fast forward to Tuesday, I pick it up and thank them, then leave. Pulled down the street, filled up the gas tank (I have receipts showing that my gas was always the same and never had an issue). Immediately the car fills up with an overwhelming gas smell. I call and ask to take it back but no one was available as it was late in the day.
I make it home and bring it back it the following day. The tech Royce lets me know that I would be charged for inspection and then maybe looking at $400 then they wouldn't charge me for the inspection fee. I let them know about the warranty, tell them it was not conducive for me to bring my car and leave it again as I am in the Military and my son has to go to school. I leave and ten minutes later Royce calls me and asks me where I got gas. I told him Wawa and he goes to say, "You left your gas cap at Wawa" I say, "I don't have a gas cap." He says, " You think you don't but you do." I say again, "I do not have a gas cap. The rubber stopper is on the door and the metal cover cannot be moved..." he interrupts again and says, "You have a gas cap, I'm trying to tell you, you have a gas cap." At this point, he is getting irritated and I am just appalled that he would be classified as a certified service tech when it is almost common knowledge that Dodge Chargers 2011 and newer have no gas cap! I ask him to look it up and call me back.
Ten minutes later, he calls back and he goes, "You overfilled it." Again, I say, "No I didn't, can you please look further into the issue." He says, "I don't know if you did it or someone else but I'm telling you, you over filled it." I let him know time was not an issue but I really needed my car looked at. He says, "Come get your car" and hangs up. P.S. I have voicemails :).
I go pick up my car because obviously I am not getting what I need addressed, addressed. I park the car in the garage and oh, look...mini leaks from the back of the car :). I say, "Okay, well let me call again." I call and they said "No leaks were noted"... Alright, so I am being called a liar again? Great. A few minutes later my carbon monoxide alarm goes off, so I turn it off and pull the car outside my garage. My son starts to tell me he a headache and doesn't feel too well. Call the doctor and we both have mild symptoms of intoxication which I knew as I am also in the medical field but I needed it documented. They said they ran the car so the excess gas would burn off and it was safe to drive, no charge. But my check engine light is still on. Then it starts blinking.
Fast forward, I am without a car until another service provider could get me in. I asked a military car provider and Pepboys. I got it to Pepboys and they were a little hesitant at first, I mean if the service provider can't see anything, then there must be nothing right? To make this part shorter, they found a leak in my tank and the gas is pooling inside my car in my fuel pumps located under my son's carseat in the backseat... ---- I have pictures and an invoice.
I get it fixed right away because obviously it isn't safe to drive at this point and I can't take it back to my house because it's fumes are a health hazard. I called to talk to the manager and she basically said at first, "No one was seriously hurt, so you have no reasons to press charges." So, you want me to die before I press charges? From a medical point of view, you can sue a doctor before you are seriously hurt or near death. Looking at your background, I can see that my experience was nothing out of the ordinary. And that drives me even more because I will not stop action is taken and that your CUSTOMERS get the service they deserve. According to the Dodge website it says "Customer Service is our number one priority." Well where in this was it your number one priority, Dodge?
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