Greenway Honda of Florence
Florence, AL
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We were very satisfied with the service we received at the Greenway Honda of Florence, AL store. We got the oil changed and bought a new battery. Changed the engine filter. Received the free carwash. the Greenway Honda of Florence, AL store. We got the oil changed and bought a new battery. Changed the engine filter. Received the free carwash. Great job. More
Have an Odyssey that needed the transmission firmware update. Knew the firmware update was needed before bringing the Odyssey to the dealership. We scheduled an appointment. Received a call from t update. Knew the firmware update was needed before bringing the Odyssey to the dealership. We scheduled an appointment. Received a call from the service manager telling us that they were several technicians short and running behind, and asked us to re-schedule. We were already near the dealership (more than an hour drive). We decided to leave the van with the dealership and let them take care of the firmware upgrade as they were able. The dealer did their diagnosis and agreed that the firmware needed to be updated, and recommended changing the transmission fluid three times also, as per the service bulletin. Had the dealership go ahead with the firmware update, and arranged to purchase the necessary honda brand transmission fluid to take care of the transmission fluid replacement myself. I was told the transmission firmware update and fluid would run $393.42. This seems very much on the high side of the cost most people are paying for the firmware update and fluid. Even so, dealership, what you gonna do, right? When we picked up the vehicle the price had changed to $394.38, the transmission fluid was no longer included, and we were charged a fee for the dealership "storing" our vehicle. When we questioned the discrepancy between what we thought we were getting (firmware update and fluid) and what we got (firmware update, no fluid, storage fee) we were told that, because we hadn't followed their recommendation (opted to keep do the fluid change ourselves), we were billed both for the diagnosis and the firmware upgrade. Get it in writing. More
"I recently placed an order for car parts from this location, but I was extremely dissatisfied with the service I received. When I contacted them to inform them of the error where they had sent me inco location, but I was extremely dissatisfied with the service I received. When I contacted them to inform them of the error where they had sent me incorrect items, an employee named Nathaniel Holt acknowledged their mistake. I even sent him photographic proof of the error. However, when I requested a refund or a replacement for the wrongly sent catalytic converter, Nathaniel informed me that I had made the mistake, and I would be charged a 25% restocking fee and shipping cost at my own expense. My Vin number was entered during the website order placement, which they said they would verify. But when I spoke to Nathaniel, he informed me that they did not verify anything. He then tried to shift the blame onto me, and yet wanted me to be understanding when they sent me spark plugs instead of the sensor I had ordered. Not only did Nathaniel expect me to pay around $250 in restocking fees along with the shipping costs, but he was also initially unwilling to provide me with the manager's name. Overall, I am extremely disappointed with the service I received and would not recommend this location to anyone. Nathaniel even suggested that I purchase another catalytic converter with the part number he provided me, but why would I purchase again from a business that doesn't verify and expects my understanding of their mistake? I am still currently disputing the charges for the wrong parts they sent to me of another customer. This place not good. More
On Feb 4th I ordered a part for a 2011 Honda Odyssey from your Greenway Honda of Florence location, I ordered through the website and I am pretty sure I selected the correct part, but it is not what I receiv your Greenway Honda of Florence location, I ordered through the website and I am pretty sure I selected the correct part, but it is not what I received. I thought I purchased the whole axel assembly for $209, which is comparable to other part place's pricing that I researched, but I was just sent the outer joint. I knew my order was incorrect right away by the box size that was delivered on Feb 9th (Friday). I contacted Greenway Honda for a return on Feb. 12th (Monday) and was told yes to a return if the part was not opened, in the plastic seal wrap and the red Honda sticker was still on it. I stated yes to all (Never opened the original box shipped). I was told to make sure my order number was in the box, so that is when I opened it to put my printed order receipt in the box. I shipped it back to the Greenway Honda of Florence location at my own expense $17 and was told I would be charged a 25% restocking fee. I asked Amanda if there was anything she could do on the 25% restocking fee because I felt the website showed one thing and I received something else. She never responded. So, Rather than put up a fight about the website and ordering process, I agreed with it all. I received an email after they received the returned part and was told my return had been declined. That was it, no explanation. I had to reach out to Amanda again and asked why my return was declined and she responded that the sealed part plastic had been cut open. Which as I stated that I never opened the part. I asked for proof or if maybe the person who opened the box cut it. Amanda stated no, and the part has been shipped back to you. Noting that Honda with another review I left on google, to contact to resolve. No resolution. Very disappointed that a business can operate this way, very poor customer service. More
I have dealt with Greenway Honda of Florence for almost 4 years. While I was leasing a car (3 years) things were great. However, when I bought a used car from them 10 months ago that is when the trouble star years. While I was leasing a car (3 years) things were great. However, when I bought a used car from them 10 months ago that is when the trouble started. Let me say I wanted this vehicle way too much and therefore I paid way too much for it The day I bought it my son-in-law (a mechanic) told them the rotors were bad, They said it had been checked but if I had a problem, I could bring it back. and they would take care of it. I also bought an extended warranty to cover any major issues. Within 6 weeks I was back. They did replace the rotors at no cost to me. Since then, I have been in the service department probably an additional 6 - 8 times. What service check/inspection these cars get beforehand must be that they simply glance at it and move on. The next visit cost me nearly $600 (not covered by the warranty. I have gone in several times for a check engine light without a definite diagnosis and no repairs done. One time they tell me it could the coils, then it could be the spark plugs, or it could be this or that. The last time they told me the problem and that it would cost $3000 (of course, not covered by the warranty). I am fed up at this point. I talk with Phil about them taking it back. He offers that I can trade it for another car. I test drove a car while they appraised my vehicle. When Phil talked to me, he said with the work that needed to be done that they could trade with me for my vehicle AND $8,000! Basically, he was telling me that my car had depreciated $8000 in 10 months. They want me to give them my vehicle (I owe $14000 on it), $8000 dollars and then I can buy another used car from them. This is the trade they were willing to make. Needless to say, we did not trade, and they did not repair my car. I am fortunate enough to have a son-in-law to fix it for me, but I will not be returning to Greenway for future vehicles. I will say that John Goss and Alan Hensley have both been great to work with. They are both friendly and genuinely eager to help. More
I was well pleased with the staff and was given all the information I needed to help me make an informed decision. Jade Page was very knowledgeable about the Ridgeline. information I needed to help me make an informed decision. Jade Page was very knowledgeable about the Ridgeline. More
A great experience in my purchase, kind, professional, patient, service, went over and beyond in assistance. Thanks to all the staff!! patient, service, went over and beyond in assistance. Thanks to all the staff!! More
Ordered parts overnite to new york extra 47 no worries its what i wanted its what i needed two people in the parts and shipping dept sent them out the cheapest way they could find 7 day ground amber and n its what i wanted its what i needed two people in the parts and shipping dept sent them out the cheapest way they could find 7 day ground amber and nathan when i called they said they would refund 40 huh what? I paid for overnite for a reason 2 people same mistake and no repurcussions stay as far away from this dealership as you can not only did they not follow shipping instructions they still wanted me to accept the part and pay 7 bucks for shipping terrible terrible place caveat emptor! More
What a train wreck! Contacted them regarding a used Miata through their website. I received a deluge of phone calls, emails, and texts from various people. Very confus Contacted them regarding a used Miata through their website. I received a deluge of phone calls, emails, and texts from various people. Very confusing. After much back and forth, I got it narrowed down to Logan, a sales manager. In the midst of this, I was sent an email with what I was told was my deal on the Miata. It showed 4.5% interest rate and approx $1,800 in sales tax. I questioned the sales tax which they amended to $697, and they re-emailed my “deal.” I then received a texted “deal” which showed a much higher payment. When I questioned the interest rate, they told me it would be 6 to 9%. I complained about the discrepancy, and was given a lecture on current, rapidly rising interest rates - something as an adult in the real world, I am already quite familiar with. As far as I knew, Greenway had access to cheaper money. I was told the offers with 4.5% interest were a mistake and submitted by a third party company. Ok. Dumb and unnecessary mistake, but I did want the car, however, so I contacted Logan yesterday to get my actual interest rate, which he gave me as 7.5% and discussed getting the car shipped to Birmingham. I told him I wanted to run the numbers and he told me that even though they were closed on Sunday, I could text or call him and let him know my decision. So…this afternoon , I texted him to ask for an updated, consolidated offer to be sent to me so I could approve it, and he informs me that the car had been sold the day before!. Unbelievable!!! Why didn’t he mention this the day before????? When I stated my disappointment with this and the fact that no one bothered to say anything about this, he gave me a sarcastic answer about not having a deposit on it so it was a available to the public. Why didn’t he or anyone else mention that I needed to put a deposit on it??????? They knew I was interested and if that’s what it would have taken to hold it until Monday, why wasn’t I told?????? Huge disappointment and doesn’t speak well of Greenway at all. Lesson learned on my part. More
We purchased not 1 but 2 vehicles in less than 4 days. A special mention to our first sales professional, John Goss, that sold us a 2022 Honda Accord was given a 5 out of 5 star review from us with job p A special mention to our first sales professional, John Goss, that sold us a 2022 Honda Accord was given a 5 out of 5 star review from us with job performance. He stayed with us until the Honda doors closed and we drove away in our new car. Our second sales professional was Dalton Cooper, and again we give him 5 out of five stars. Extremely sharp, knowledgeable, and motivated. I kept referring to him as an " Old Soul" in a young body. Seemed to appear to be quite willing to be a problem solver and a go getter. Lastly, a mention to the big boss of the sales professionals and that would be the General Sales Manager Bernett Webster. Again, another 5 out of 5 stars. He worked real hard on making the numbers work for us on both cars, very pleased outcome. A shout out to the Finance Manage, Edward Insalaco, and his untiring time and patience in making sure all the paperwork was in order for processing. He also stayed late, after closing hours, to make sure we had all financial work in order. Again, 5 out of 5 stars for Mr Insalaco. We have even visited Honda of Florence a few more times since the sales, and we have received the same reception from the staff, pleasant and accommodating. We are very satisfied with this dealership. Thanks to all from the Hancocks. More