Orlando Kia East - Service Center

From purchase to service 5 stars. No pressure and very knowledgeable. Honest and professional. Will recommend this dealership. No pressure and very knowledgeable. Honest and professional. Will recommend this dealership. More

Oscar was very helpful and friendly. He helped explain my recall and also explained the wheel alignment issue. Prices were fair compared to dealerships. He helped explain my recall and also explained the wheel alignment issue. Prices were fair compared to dealerships. More

Excellent customer service from JR. He explained everything so my daughter would understand about her vehicle. He explained everything so my daughter would understand about her vehicle. More

I was very pleased with the service at Kia East. My service advisor, Shelby Bishop, was outstanding! She greeted me promptly and went over all of the details after the car was inspected. My service advisor, Shelby Bishop, was outstanding! She greeted me promptly and went over all of the details after the car was inspected. More

Amazing service. Always leaves you updated on your vehicle status, clean facilities, and free Wi-Fi. I always choose Orlando Kia East for all my service needs. Always leaves you updated on your vehicle status, clean facilities, and free Wi-Fi. I always choose Orlando Kia East for all my service needs. More

You guys had been great to work with. I would definitely recommend and work with you guys again in every capacity including buy a car I would definitely recommend and work with you guys again in every capacity including buy a car More

Having my car for 2weeks for a job that took less than 2hours. I believe the communication between dealership and extended warranty co shouldn’t have taken this long. I had to pay $500+ for a rental car 2hours. I believe the communication between dealership and extended warranty co shouldn’t have taken this long. I had to pay $500+ for a rental car. More

Great team doing an excellent job Plus the fact that you have a super duper coffee maker have a super duper coffee maker More

Fast and profesional service. .. good information and detailed feedback. The team member assigned was very customer oriented .. good information and detailed feedback. The team member assigned was very customer oriented More

Neither the malfunctioning AC or overheated engine issue has been fixed. This car is a safety hazard and I currently have four unresolved issues — none of which have been properly diagnosed. In fact, two o has been fixed. This car is a safety hazard and I currently have four unresolved issues — none of which have been properly diagnosed. In fact, two of them are being subtly blamed on me, despite the fact that I’ve meticulously followed every recommended service interval and taken excellent care of this car. I was told at my most recent visit for the over heated engine issue, that 2 quarts of missing coolant is normal evaporation and it should be topped off every few months. Which is an extremely concerning and misleading claim, with even the ASE saying that’s not routine or normal for a newer modern car like mine with only 46,000 miles on it and is indicative of a leak or system failure. I have been deceptively misled twice now by this service department. They even blamed the rushing water sound I’ve been hearing for months coming from the front engine bay area, on my perfume bottle. It’s also very misleading concerning the managers friendly tone in his online reviews — in person, he was arrogant, rude, and dismissive. He showed zero concern for my safety knowing they sold me a dangerous and defective vehicle. He didn’t even acknowledge or apologize for the service departments deceptive claims and even shouted “HOW IS IT MY PROBLEM” when I brought up the financial burden I’ve faced due to this faulty vehicle I was sold at his dealership. The manager also claimed publicly on a recent review that someone left in support of me and my protest sign, that all of my issues were fixed under warranty which is a bold faced lie, again, considering I have 4 unfixed issues. He even said he was willing to “assist me with a more reasonable offer,” concerning a buy back offer for this car which was also a lie - considering he had me trespassed from the property. This is not someone who stands by their word. In my experience, both he and the dealership have acted dishonestly on numerous occasions and unfortunately for them, since there has been no true accountability, they will continue to be exposed. Read the 1 start reviews to further validate my experience and the many others horrible experiences they had at this dealership. More