Greenway Kia West

HORRIBLE! Bad customer service. Bad vehicles. I Was told we could take to our Machanic and if there was anything wrong we could bring car back. Well The day after purchase there was a problem with the vehic we could take to our Machanic and if there was anything wrong we could bring car back. Well The day after purchase there was a problem with the vehicle. When I contacted them, l was told “too bad, it was sold as is and there is nothing we are going to do for you." More

Do not trust these people. Everything from the cost of the car, to waiting over 4 months to get registration/tags, was challenging. When the DMV Dept of Fraud has to get involved, you know you're dealing the car, to waiting over 4 months to get registration/tags, was challenging. When the DMV Dept of Fraud has to get involved, you know you're dealing with unsavory characters. Save yourself a world of trouble and shop elsewhere. Please. More

My husband and I went to Kia West today to buy a car. We told them exactly what we wanted and what we wanted to pay. Once we got to Finance it was a different price. My husband let the guy know he was going told them exactly what we wanted and what we wanted to pay. Once we got to Finance it was a different price. My husband let the guy know he was going to pay that price because we were told a different price up front. Anas Lazaar got mad and said get out my office you piece of xxxx xxxxx. He then said it again and I was like why are you saying that and got up in my husband face. I called the office to speak to the manger and he was rude to me on the phone and asked if I had proof. I said am my husband proof because we were the only ones in the office. We got nowhere with this manger. I want to know is that how you talk to your costumers by calling them a piece of xxxx xxxxx. I never ever will recommend Kia West to anyone. More

I was told I could not drive up to get service, I had to make an appointment. I made an appointment two weeks ago. I made the appointment for 12:40. I was told it would be two to two an a half hours for an make an appointment. I made an appointment two weeks ago. I made the appointment for 12:40. I was told it would be two to two an a half hours for an oil change and tire rotation. I had to have them check a few other things (window, trunk latch). They told me it would be longer. I don't remember how long they said. Five hours later and I am still at the dealership. There were at least six other people, complaining about the same thing. They are extremely short staffed and over booked. When I complained about whats the point of appointments, if its going to take two to three plus hours, just for an oil change and tire rotation. There were a few people who came in after me and left after me. They told me when I bought my car there was car service and shuttle service. When I made my appointment, they told me they only have shuttle service within a five radius. The sales department salesman lied to me and manipulated me too with multiple things. They manipulate you into obtaining a service package, which then makes you obligated to go. More

Purchased a car almost a month ago and unable to get registered in another state! NO HELP from dealership! Evades calls and does not follow up. Still waiting on 2nd key to be mailed. Only trying to find registered in another state! NO HELP from dealership! Evades calls and does not follow up. Still waiting on 2nd key to be mailed. Only trying to find out what we need to do to get proof of purchase. More

My goodness...you would think they should get called out for what they are obviously doing wrong. They charge you an almost $1000 loyalty fee for the first time you shop there, and $500 more dollars if you for what they are obviously doing wrong. They charge you an almost $1000 loyalty fee for the first time you shop there, and $500 more dollars if you don't finance the car. They also made me co-buyer when I was supposed to be the main buyer, did not put my name on the registration, and as of a month after purchase, still have not sent my information to the state of Florida to get me a tag - meaning I have to go back to get another temp tag. Awful, and I have been advising people not to go there. More

The absolute worst dealership & customer service I have ever dealt with. Ayoub Lazaar sold me a xxx Kia Sorento with a promise to fix a door that had been involved with a previous accident. Every time I ca ever dealt with. Ayoub Lazaar sold me a xxx Kia Sorento with a promise to fix a door that had been involved with a previous accident. Every time I called the dealership to schedule a service appointment they told me they had no time available. They blew me off for over 2 months and when I finally got in there in person, they told me the 30 days window had passed. NEVER buy a car here, if you’re going to waste money on a Kia I’d suggest going to greenway Kia east. Ayoub lazaar is the textbook definition of slimy car salesman. Chris Barker & Yakir Rukman also were terrible. The gentlemen working in the parts department are the only people you should ever try and work with at this horrible establishment. More

Purchased Telluride November 21, 2020! Still no title/ownership papers. The vehicle title application was supposed to be sent to Raleigh, NC, but was apparently sent to the wrong address on Decembe title/ownership papers. The vehicle title application was supposed to be sent to Raleigh, NC, but was apparently sent to the wrong address on December 22. No one has provided helpful assistance to date...I know, a "manager" will probably respond to this, but I need the correct paperwork sent to the correct NCDMV. More