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Greenway Kia West - Service Center

Orlando, FL

4.2
1,807 Reviews

1,807 Reviews of Greenway Kia West - Service Center

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November 23, 2024

2 days after, engine light turned on again! ! They didn’t even opened the hood to check the transmission, during the two days the car stayed in the mechanic!! Had to take it to another place ! More

by Eitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Nov 24, 2024 -

Greenway Kia West responded

Eitan, we apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly, and we will do our best to address the issue.

November 23, 2024

Professional as always and very personable 😊. The waiting area hasn’t been upgraded since 2013 with the exception of the chairs … More

by Callen100.ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember, early Thursday morning in service
Nov 25, 2024 -

Greenway Kia West responded

Thank you for the feedback! We're glad to hear about your positive experience with our team at Greenway Kia West. We appreciate your input on the waiting area and will take it into consideration for future improvements.

November 23, 2024

I'm so disappointed my car engine light came back on in a week after picking up my car that has been there for over a month on a recall took it back and they are telling me the problem is I bought bad gas an More

by sharon.myers123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 24, 2024 -

Greenway Kia West responded

Hi Sharon. Thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work together to resolve the matter.

November 22, 2024

It's easy to schedule a service appointment, Tony is always very helpful and knowledgeable. I am kept up to date on the progress of my vehicle. More

by risnercassandr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Nov 25, 2024 -

Greenway Kia West responded

We're delighted to hear that Tony and the Greenway Kia West team have been helpful and kept you informed during your service appointments. Thank you for sharing your experience!

November 20, 2024

When they inspected my vehicle they marked things off that weren’t corrected. They even marked my washer fluid as green yet it was empty. Very questionable about the rest. More

by yarlin.pinto22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica and someone else
Nov 21, 2024 -

Greenway Kia West responded

Thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work to resolve the matter together.

November 19, 2024

I always use it it's been a Great Service and Jessica does a outstanding job🌟👍 More

by rmelendez0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada
Nov 20, 2024 -

Greenway Kia West responded

Thank you for leaving Greenway Kia West a five-star review! We are happy to hear that Jessica delivered outstanding service.

November 19, 2024

Jessika is very unprofessional! She threatened me. The manager mark is unprofessional as well. Asked him to rewind tapes claims it doesn’t have audio. Completely dismissed what I sa More

by Jflorvil2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessika horrible! Elizabeth was great!!!!, Mark Foster
Nov 20, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

November 18, 2024

Other service centers vacuum and wash my car this one don’t. And if you ask them to do it they have an attitude. More

by denenciavilsaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Castro Rodriguez
Nov 18, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

November 18, 2024

Always bring my vehicle to get serviced at this location.Brought my vehicle this time to get my front driver side low beam light fixed. More

by Valentina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Nov 19, 2024 -

Greenway Kia West responded

Valentina, thank you for trusting Greenway Kia West with your vehicle's service needs. We're glad to be of assistance and look forward to helping you again!

November 17, 2024

10 years of perfect service. We have bought 5 cars from the best LOCATION ORLANDO KIA WEST More

by OAZIZE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Services DEPARTMENT , Alberto Ahumada
Nov 18, 2024 -

Greenway Kia West responded

We're lucky to have you as a customer, Oazize. Thank you for supporting Greenway Kia West!

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