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Greenway Kia West - Service Center

Orlando, FL

4.2
762 Reviews

762 Reviews of Greenway Kia West - Service Center

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September 19, 2023

Not as busy as the one in OBT Orlando. I wasn’t in the sun the are was covered. Easy and quick . David was polite and informative. Listen to my concerns They took the car immedia More

by Mendesrosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in the service department
Sep 20, 2023 -

Greenway Kia West responded

We're glad to know your experience at Greenway Kia West was smooth and easy! It's great that David could assist you effectively. We appreciate the feedback and thanks for choosing us!

September 18, 2023

This dealership goes above and beyond to satisfy their customers.They have superior quality and hospitality. More

by RONALdlove920@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nas
Sep 18, 2023 -

Greenway Kia West responded

We're so glad to know you had a great experience at Greenway Kia West! Our team always aims to provide superior quality and hospitality. Thanks for your kind words, we appreciate it!

September 18, 2023

Earger to make sure that all questions are answered and that you are valued as a customer. More

by Aksparkledoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissie Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Sep 18, 2023 -

Greenway Kia West responded

Thank you for the review! We appreciate your business and hope to see you back again at Greenway Kia West. Safe travels!

September 18, 2023

Great dealer, great service. I highly recommend and ask for Liz. She always gets me in and out on time. More

by r.miller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Frye
Sep 18, 2023 -

Greenway Kia West responded

Thanks for recommending us! We'll be sure to let Liz know her efficient and expert assistance continues to impress. Until next time, drive safely! - The Greenway Kia West Team

September 18, 2023

Everything was good in general. The only thing that I had never been satisfied of all visits I’ve been there is the car wash. the interior cleaning looked almost 80% the same. it’s More

by MARIELRICE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Sep 19, 2023 -

Greenway Kia West responded

Mariel, thanks for your feedback. We're glad to know that your experience at Greenway Kia West has been positive overall, and your comments about the car wash will be taken into consideration as we strive to improve our services in the future. See you next time!

September 17, 2023

The best dealers services, great people, the great pleace nice nice nice nice nice nice More

by JOGUBA75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Greenway Kia West responded

Thank you for your confidence in Greenway Kia West and for your business. We are grateful to have you as a customer!

September 17, 2023

Winsel was great from the beginning I give him 1000% in customer service. My car was in and out in a timely manner More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel Williams
Sep 18, 2023 -

Greenway Kia West responded

Charlie, it's fantastic to know that Winsel provided top-notch service during your visit at Greenway Kia West. We appreciate the high praise and we're here for any future needs you might have!

September 17, 2023

I did a bad experience with greenway Kia west in Orlando, FL they don’t care about the customers. They have a bad behavior with customers. They make me don’t like Kia car anymore. That was a bad experience f More

by EDMARD JAZIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Cumbur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cumbur, Jessica
Sep 18, 2023 -

Greenway Kia West responded

Edmard, I'm sorry to read about your negative experience. We strive for excellent customer service, and it's clear we didn't meet that standard with you. It would be helpful if we could discuss this further so we can understand where things went wrong and how to improve moving forward. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 17, 2023

I was told they replaced the rear shocks…. .my neighbor and I climbed under the car and took pictures of the brand new shocks. They looked like they were at least. Three years old dirty full of More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 18, 2023 -

Greenway Kia West responded

Ron, I'm sorry to read about your concerns regarding the rear shocks. We strive for transparency and honesty in all our services so this feedback is quite concerning. I'd like to look into this matter further with you directly if possible. Please reach out at your earliest convenience - Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 17, 2023

Had to bring car back 3 x’s for the same thing not fixed yet More

by Pie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Greenway Kia West responded

This review is concerning to receive. It is our goal to deliver professional and knowledgeable service, and we never intend to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to address this feedback. If you are willing to discuss this further, please contact me directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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