Greenway Kia of Riverchase - Service Center
Pelham, AL
58 Reviews of Greenway Kia of Riverchase - Service Center
Satisfied Customer I took my SUV in for a Munro repair. While waiting, I looked at the cars on the lot and found myself considering a new vehicle. The salesman and the d I took my SUV in for a Munro repair. While waiting, I looked at the cars on the lot and found myself considering a new vehicle. The salesman and the dealer incentives were very encouraging. More
Overall Service No appointment was necessary and I drove right up to the service department and was waited on immediately. They keep you abreast of what they are doin No appointment was necessary and I drove right up to the service department and was waited on immediately. They keep you abreast of what they are doing with your car and how much longer it would be. The employees are very friendly. Every time that I come to get my car serviced, it's always a pleasant experience. The waiting room is always neat and clean with plenty of coffee and snacks. More
Disappointed I bought my car at Riverchase Kia and it was a great experience because of Teddy Frye. Unfortunately I cannot say the same for the service department I bought my car at Riverchase Kia and it was a great experience because of Teddy Frye. Unfortunately I cannot say the same for the service department. Last week I called to make sure I would not need to make an appointment and was told not at all just come in and we will take care of you. I came to have my first oil change on my Kia Sorento, drove hour and half to get it serviced only to be told that I would have an hour and half to hour 45 minutes wait. I didn't understand why it would take so long I had allotted about an hour at the most but sure hoped it would not take so long. But I had to pick up my grandchildren so was unable to stay that long. The lady said "oh it is alright you can go to 7200 miles before the oil change" This is totally opposite from what I have been told. So instead of my one out of three free oil changes I ended up paying for my oil change and am still upset by the whole situation and this was last Friday, February 3, 2017. More
Horrible Service I took my wife's car over there for an oil change. I checked the color and quality of the oil before we took it to them. It was very dark and definite I took my wife's car over there for an oil change. I checked the color and quality of the oil before we took it to them. It was very dark and definitely needed changed. So I took it there and waited about 45 minutes. I checked the oil after the service and it was still dark and not clear like new oil. Theye did not do the service but said they did. I wouldn't trust them with anything. More
Tracy and the service team kept me warm and dry. I had a window fall off track on a rainy Saturday. With no appointment and little hope for a quick fix, I took my car to Riverchase Kia, and Tracy was I had a window fall off track on a rainy Saturday. With no appointment and little hope for a quick fix, I took my car to Riverchase Kia, and Tracy was able to work me into their busy schedule and send me on my way with a fixed window. I was very impressed and am very thankful for the service team's help. More
Work not done So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact that they were not rotated. I wonder what else was paid for and not completed. Anyone who is or has used them needs to question them also. More
They treat you like family. I've gotten two cars from them and I've always felt welcome. My last visit was yesterday when I went to the service department. I dealt with Tracy Cha I've gotten two cars from them and I've always felt welcome. My last visit was yesterday when I went to the service department. I dealt with Tracy Champagne Hambrick and she helped me from start to finish. Explained everything to me and was so kind. She really made feel welcome and explained to me what they were doing to my car as time went on. I got my car back like new and I met a wonderful lady in the process! Very nice people and cars! More
Great place to buy your next ride Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said we would pay per month. Nice people. Next carried SUV in for service, saw a used Ford Ranger. Talked to Teddy Frye while oil was being changed. Could not turn down what great offer he made us to drive away within 2 hours was a pickup. They have always stood behind what they say. Go by and give them a try, you will be glad you did. More
Bad customer service😈 I went to get a quote for a tire for my 2016 kia and the lady in the service department wrote my info on a yellow sticky pad with no good details. The I went to get a quote for a tire for my 2016 kia and the lady in the service department wrote my info on a yellow sticky pad with no good details. Then I asked for something more professional. Then she just put it on a bigger piece of paper with no letter head. I was treated like I was getting on her nerves. I will be buying my tire somewhere on than Kia. This was on 3/1/2016 around 8:45am More
I paid almost $300.00 for the cross bars so I can put a luggage rack on. When talking to the service department, they told me they can put them on for free. After paying for the parts and driving an hour luggage rack on. When talking to the service department, they told me they can put them on for free. After paying for the parts and driving an hour to get to the dealership, they decide to charge me an additional $50!! Never trust this dealership, and never accept an answer over the phone!!! More