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Greenway Kia of Riverchase - Service Center

Pelham, AL

3.6
58 Reviews

58 Reviews of Greenway Kia of Riverchase - Service Center

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May 09, 2017

Satisfied Customer I took my SUV in for a Munro repair. While waiting, I looked at the cars on the lot and found myself considering a new vehicle. The salesman and the d More

by Satisfied Customer Again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harvey Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2017 -

Greenway Kia of Riverchase responded

We're glad we could provide another excellent experience for you! We can't wait to see you again!

February 10, 2017

Overall Service No appointment was necessary and I drove right up to the service department and was waited on immediately. They keep you abreast of what they are doin More

by Happy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Seaborn
Feb 14, 2017 -

Greenway Kia of Riverchase responded

That is what we love to hear! Thank you for taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! We appreciate your business and continued loyalty. Please come back and see us for any of your future car needs!

February 08, 2017

Disappointed I bought my car at Riverchase Kia and it was a great experience because of Teddy Frye. Unfortunately I cannot say the same for the service department More

by Kindmary49
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
i didnt get a name
December 06, 2016

Horrible Service I took my wife's car over there for an oil change. I checked the color and quality of the oil before we took it to them. It was very dark and definite More

by Michael Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Dec 07, 2016 -

Greenway Kia of Riverchase responded

Michael, thank you for your business and for taking the time to share your experience. We appreciate your feedback and would like to get in touch with you to address your concerns about your service visit. Please contact our Service Manager, Frank McCauley, at 205-987-6518 and he will be happy to speak with you. We look forward to hearing from you so we may work towards providing a satisfying and trustworthy experience for you.

December 05, 2016

Tracy and the service team kept me warm and dry. I had a window fall off track on a rainy Saturday. With no appointment and little hope for a quick fix, I took my car to Riverchase Kia, and Tracy was More

by DADII
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracy Hambrick
Dec 06, 2016 -

Greenway Kia of Riverchase responded

Thank you for taking the time to let us know how awesome Tracy and our service team are doing! They were more than happy to help fix your window quickly, and will certainly be happy to hear your kind and appreciative words! Please come back and see us for any of your future car needs!

November 17, 2016

Work not done So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact More

by Aaron20
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Tracy Hambrick
Nov 21, 2016 -

Greenway Kia of Riverchase responded

Aaron, thank you for bringing this to our attention. We strive to provide top-notch service and never want you to leave our dealership feeling unsatisfied. Our Service Manager, Frank McCauley, would greatly appreciate the opportunity to speak with you and work towards a resolution. Please give him a call at 205-987-6518. Thank you for your business, and we look forward to hearing from you.

October 15, 2016

They treat you like family. I've gotten two cars from them and I've always felt welcome. My last visit was yesterday when I went to the service department. I dealt with Tracy Cha More

by Trigun2512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tracy champagne hambrick
Oct 17, 2016 -

Greenway Kia of Riverchase responded

This is what we love to hear! Our goal is to always provide the best service we can so every customer can leave as happy as you. Thank you for sharing about your recent service visit and your experience working with the wonderful Tracy. It was a delight to work with you and we look forward to the chance to help you with any future car needs!

September 16, 2016

Great place to buy your next ride Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said More

by Glenn & Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Frye
Sep 19, 2016 -

Greenway Kia of Riverchase responded

Thanks for your fantastic review, Glenn and Donna! We are happy to hear how much you enjoyed working with the Riverchase Kia team on several occasions! We do stand by what we say and that is what makes working with our team members, like Teddy, so easy and enjoyable. Thanks for continuing to choose us and we look forward to the next time we get to do business with you!

March 02, 2016

Bad customer service😈 I went to get a quote for a tire for my 2016 kia and the lady in the service department wrote my info on a yellow sticky pad with no good details. The More

by Daylon Giles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
she was a young white female
December 18, 2015

I paid almost $300.00 for the cross bars so I can put a luggage rack on. When talking to the service department, they told me they can put them on for free. After paying for the parts and driving an hour More

by twisted1280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
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5