Season Stockton

The service department at this Kia is absolutely terrible and they bribe customers for good reviews. I have never written a negative review, but I feel compelled to do so after the awful customer service. Fo and they bribe customers for good reviews. I have never written a negative review, but I feel compelled to do so after the awful customer service. For my 5000 mile service, I made an appointment. When I showed up, on time, I was told there were cars in front of me and the wait would be over 4 hours. I made another appointment for a different day. When I showed up for that appointment I was told that there were cars ahead of me. The Kia employee told me he did not know why the service department made appointments because they took cars on a first come, first serve basis. So, I left again. Finally, on my THIRD try, they were able to take me in when I showed up at 7:45 on a Saturday morning. I understand if first come, first serve is the policy, but this should be communicated to the consumer rather than making pointless appts. Fast forward to my 10,000 mile appt. I called and explained what happened and told the service rep I would bring my car first thing. She said that was fine, never saying an appt was needed. I showed up at 7:45, and they told me now they now take appts. and could not service my car. The incompetency and lack of customer service is just awful. They have zero internal communication between departments. All the rep had to do was tell me on the phone that they now take appointments as a policy and the problem would have been solved but she never communicated this. When I told the service manager that this morning, he told me that was an administration issue and nothing to do with him. Lack of accountability and terrible service and communication. I had a Toyota for 30 years and never experienced this with their service department. Oh- and then after the 5000 mile debacle, the service department called me incessantly asking me to leave a 5 star review in exchange for detailing my car for free at the next service!!!!!! When you read all the positive reviews, bear this in mind. More

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Left 2023 Kia sportage for warranty on 12/28/23 with service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. A service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. After a lengthy hold time was advised that I would receive a call back. Never got call back so I called later and got voicemail. Left word for a callback. Received callback late afternoon from Chris saying that car was ready. When I went to pick up car, rang bell for service, but no one replied. An employee walked and asked if I was being waited on. I said no. He disappeared thru the employee entrance and I continued to wait. Another employee entered the desk area and asked if he could help. I said, “just trying to pick up my car”. He thumbed through papers, had me to sign and handed me the keys. I asked where is my car? He said outside somewhere. I went out but had to turn on my car alarm to find the vehicle parked between a number of other cars. Worst and most unprofessional service I have ever experienced. I purchased the car from this dealership but will go elsewhere when I need service in the future. Absolutely the most disappointing experience in recent memory! More

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Always helpful when you go to purchase a car or service the car you bought. the car you bought. More

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Always been a good place for me to take my vehicle to. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. More

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He was a very good salesman and if I need another car, I will go back to him will go back to him More

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The service man was very polite and professional, He explained everything In a very clear manner explained everything In a very clear manner More

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They very nice had a appointment at 11:00am got in and out in no time out in no time More

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Very helpful and courteous. I believe the man was named Brent (?). Excellent guy. I hope he's the guy I get next time I'm there. I believe the man was named Brent (?). Excellent guy. I hope he's the guy I get next time I'm there. More

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Service was excellent time of perform service was good thanks for a great work,Andrew you are the man thanks for a great work,Andrew you are the man More

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The staff there were very professional and courteous. Friendly I enjoyed my service there. Very prompt ♥️ 👍 👌 😀 Friendly I enjoyed my service there. Very prompt ♥️ 👍 👌 😀 More

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