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Gregory INFINITI

Libertyville, IL

Overview
Employees
Reviews
Vehicles
4.2
254 Reviews
At Gregory INFINITI, we believe buying and servicing a vehicle should feel straightforward, transparent, and genuinely enjoyable. As a family-owned and operated dealership, we’ve built our reputation on long-term relationships, honest communication, and doing the right thing for our customers — every single time. Our team is made up of knowledgeable, approachable professionals who respect your time and listen to what matters most to you. Whether you’re here to purchase a new or pre-owned INFINITI, explore financing options, or service your current vehicle, our goal is to deliver a premium experience without pressure or surprises. We’re proud to represent the INFINITI brand and the craftsmanship, performance, and innovation it stands for. From a carefully curated inventory to a modern service department staffed by factory-trained technicians, every detail of our dealership is designed with your experience in mind. At Gregory INFINITI, we don’t measure success by a single transaction — we measure it by trust earned and customers who return year after year. We look forward to welcoming you and showing you what sets our dealership apart.
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1205 S Milwaukee Ave

Libertyville, IL

60048

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Showing 254 reviews

April 06, 2026

They were friendly and helpful. The car handles and brakes smoothly now. Overall, a really good experience. More

by KKBILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huber Kufel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Gregory INFINITI responded

It’s great to hear Huber and the team were friendly and helpful during your visit. We’re glad your INFINITI Q70L handles and brakes smoothly and appreciate you sharing your experience.

March 31, 2026

Polite staff. Service took longer than expected mostly waiting 20 minutes for the car wash. More

by jenkoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Huber Kufel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Gregory INFINITI responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Apr 04, 2026 -

Gregory INFINITI responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 31, 2026

Honest, great communication, crystal clear on process and friendly staff, will continue to come back More

by matthemstreet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huber Kufel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2026 -

Gregory INFINITI responded

Thank you for highlighting our transparent process and clear communication. We’re glad the team delivered a friendly experience during service on your INFINITI QX30. We look forward to your next visit.

March 31, 2026

Ryan was very pleasant to deal with and I appreciate his thoroughness and customer service. More

by Glick30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 31, 2026 -

Gregory INFINITI responded

Thank you for sharing your positive experience with our service department. We’re glad our careful attention met your expectations while servicing your Infiniti. We appreciate the 5-star rating and look forward to assisting you again.

March 30, 2026

This was by far the most pleasant experience I had during my hunt for a car. Most salesmen always talk your ear off and give you the “this car is pristine, and I wouldn’t lie to you!” Trevor was wonderful!! More

by R Stone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Kerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahsan Javed
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Mar 30, 2026 -

Gregory INFINITI responded

It’s wonderful to hear you enjoyed a relaxed experience during your car search. Trevor’s straightforward guidance and Matt’s knowledgeable support are exactly what we aim to provide. Congratulations on your used Honda CR-V and please reach out if you have any further needs.

March 29, 2026

Ryan was amazing! He explained what needed to be done, provided an accurate timeframe, and updated me throughout the entire repair. My loaner was similar to my vehicle More

by ZahavaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 29, 2026 -

Gregory INFINITI responded

It’s wonderful to hear you enjoyed clear updates on your INFINITI QX50 repair and found the loaner easy to drive. We’re pleased our service team kept everything on schedule and made the process seamless. Thank you for sharing your experience, and we look forward to helping you again.

March 24, 2026

During the waiting time the dealer kept us updated. The waiting area was nice with a massage chair and snacks. What a treat during our wait. More

by norma53.ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huber Kufel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2026 -

Gregory INFINITI responded

It’s great to hear that Huber kept you updated and that our massage chair and snacks made your wait more enjoyable. Thank you for trusting us with your INFINITI Q50 service and let us know if we can assist further.

March 21, 2026

Kassandra Garcia was very helpful on helping me pick my dream car. Thanks to her I got my car. Totally recommend her as my sales representative More

by tthansen12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kassandra Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2026 -

Gregory INFINITI responded

Thank you for recommending Kassandra. It’s wonderful to hear how she guided you to the perfect Hyundai Kona. Enjoy your new vehicle and let us know if anything comes up in the future.

March 17, 2026

Who is the GM of Infiniti? This person needs to hear my horrible experience with the Libertyville location. This person needs names Ryan needs to be, well I’ll let you decide More

by marymevans52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan.
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Mar 21, 2026 -

Gregory INFINITI responded

Mary, thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 21, 2026 -

Gregory INFINITI responded

Mary, thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 16, 2026

On-time service took care of all the items that I needed very happy overall More

by dkorshak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huber Kufel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

Gregory INFINITI responded

We appreciate you highlighting the prompt service and thorough attention to your INFINITI QX80. Huber and our service team are glad we could complete all the requested work. We look forward to helping with your next service visit.

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