Gregory INFINITI

My service appointment took a lot longer than expected- 3 hours turned into 5 hours. hours turned into 5 hours. More

I brought my car to have it checked due to a sound I was hearing. After spending $240 on a diagnostic, I was told that due to oil sludge in the engine that I needed a new engine at the cost of $22,000. Be hearing. After spending $240 on a diagnostic, I was told that due to oil sludge in the engine that I needed a new engine at the cost of $22,000. Because I regularly maintain my vehicle, I took it to my regular mechanic to get a second opinion. I watched as he sent a camera into the engine compartment along the path oil would take and it was completely clean and showed no sludge. My mechanic said that not only do I not need a new engine, he didn't know what you were talking about. This vehicle was the fourth vehicle I've purchased from you. I've never had any issues with your service department prior to this visit. I have to wonder whether you were actually looking at my car or someone else's when you performed the diagnostic. More

Had a new tire change done at Gregory Infinity in Lieberty, IL and the experience was excellent. The team was quick, professional, and clearly knew what they were doing. Everything was explained clea Lieberty, IL and the experience was excellent. The team was quick, professional, and clearly knew what they were doing. Everything was explained clearly and the work was done right the first time. Car drives great and I’d definitely come back for future service. More

Extremely honest and great guys! Did not buy a car here, but would in the future!! They don't mess around and shoot straight. Seriously, best guys in the business! Did not buy a car here, but would in the future!! They don't mess around and shoot straight. Seriously, best guys in the business! More

Ryan and his team were thorough and professional with all my questions. Outstanding and top notch service! my questions. Outstanding and top notch service! More

I certainly would recommend Gregory Infiniti as they continue to service my car so professionally. I really trust them which i think is so important. Betsy Garcia is wonderful, kind, and so knowledgea continue to service my car so professionally. I really trust them which i think is so important. Betsy Garcia is wonderful, kind, and so knowledgeable. More

The service department, specifically Betsy, took great care of me this week. I had a dead battery that wouldn't take or hold a charge. I was able to get the vehicle jump started and into the dealership care of me this week. I had a dead battery that wouldn't take or hold a charge. I was able to get the vehicle jump started and into the dealership for diagnostics. Without an appointment, they worked me into the schedule in a timely manner, gave me rides to/from my residence and fixed my vehicle in 1 day. Very much appreciated! More

In the past, I have not been fully satisfied with the level of service at the Gregory Infinit service dept, but this time I worked with Service Manager, Ryan Mathee, and found him to be extremely friendl level of service at the Gregory Infinit service dept, but this time I worked with Service Manager, Ryan Mathee, and found him to be extremely friendly, supportive and efficient. He took care of all of my concerns and explained the details of the service thoroughly. More

I would recommend this dealership and working with Trevor, Tom and Jason. They are professional and friendly. I would though, in my recommendation, tell someone to expect extra fees to be tacked on su Trevor, Tom and Jason. They are professional and friendly. I would though, in my recommendation, tell someone to expect extra fees to be tacked on such as out of state “fine”, unremovable tracking device fee and charge for registering vehicle on site ( These should absolutely be optional. And I feel badly for the sales team that they have to try to explain why they are not optional. . The company policies that force these fees should be reconsidered by management; they are an unwelcome surprise in the buying experience. More

I have always had a positive experience with this dealership. Excellent service and responsive staff. The sales representatives are not high pressure and are friendly. dealership. Excellent service and responsive staff. The sales representatives are not high pressure and are friendly. More