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Gresham Ford

Gresham, OR

3.2
59 Reviews

1999 E Powell Blvd.

Gresham, OR

97080

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59 Reviews of Gresham Ford

December 22, 2020

Sam was so helpful and very knowledgeable. He made the process go by smoothly and showed excellent customer service. I’ll definitely be coming back. More

by Sword7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Baxter
December 22, 2020

I just purchased my 2017 escape from Sam Baxter and had a great experience! Exactly the car I wanted with friendly customer service, no hassle, and a great deal. More

by CRose31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Baxter
December 22, 2020

I bought a car this year from Gresham Ford and am thrilled with my car and the experience. Sam Baxter helped me find exactly what I needed. He was so responsive to all my needs, so helpful. Great cus More

by Danceladylt11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Baxter
December 22, 2020

I purchased a Ford Explorer at Gresham Ford with the help of a fine salesman named Sam Baxter, who I might add is knowledgeable about all phases of the business but especially Ford Mustangs and the complete More

by jhoelting14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Baxter
June 03, 2020

Fraud I BOUGHT FORD ESCAPE ON APRIL 6TH. WHEN THEY BROUGT ONE TO ME THEY NEVER TOLD ME THAT IT WAS FRONT WHEEL DRIVE. AND I NEVER PAID ATTENTION ABOUT DRIV More

by kenportlan
Recommend Dealer
No
Employees Worked With
SANCHES AND VAN
Jun 19, 2020 -

Gresham Ford responded

Mr. Lee originally test drove an AWD Escape but after reviewing the payments he chose to purchase a front-wheel drive Escape with the same equipment. We were very clear with two options to reach his desired monthly payment. Option 1 - AWD Escape with fewer options. Option 2 - Same options FWD Escape. He chose option number two. When he contacted us demanding an AWD Escape we informed him that unfortunately, his current FWD Escape has depreciated $5000. In order to own an AWD Escape with the same options, it would be the same $5000 difference in price from the original transaction. There were multiple staff members that witnessed various portions of Mr. Lee's visit and they are all in agreement that he chose the FWD with the lower monthly payment knowingly. In fact, Mr. Lee told one of our sales staff that he was going to get the AWD for free "one way or another". As a result, we are respectfully declining Mr. Lee's request. Our Finance Professionals take disclosure very seriously and review major options like drive-train prior to signing. We don't like having unhappy customers and would never intentionally mislead our customers. The large majority of our business is repeat and referral business based on our customer-centric no-hassle culture.

June 02, 2020

Todays service department treated me exceptionally well. The man behind rhe desk was welcoming, friendly, fast , and helpful. And he granted me a discount as it was the car's first visit. The experience left More

by Bob Bents
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager.
September 19, 2019

Horrible Service Work DON'T GO HERE for repair or service work. Had them do a multipoint inspection before a big roadtrip. Car broke down a week later. Here is what they More

by Max L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garhett Brown
November 17, 2018

I will always pick Gresham Ford over the rest! Gresham Ford stoll this customer from Suburban Ford for life! They not only have me a better deal (a MUCH better deal), but also treated me like they More

by Jdunnihoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Sowder
August 29, 2018

SUPER WONDERFUL I had a super quick knowledge relationship with gresham ford and would purchase another car ther a full tank of gas and a very clean car helped while More

by FARNSWORTHLLOYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JARED
June 12, 2018

Honest Friendly Community minded business Third vehicle from this dealership ... two in last two years ... very helpful and patient staff. Sales force very good at helping find exactly the rig More

by BigMan14e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Ray , Sam Wrench
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