Gresham Ford

I wanted to share my experience with the service team at Gresham Ford. Erin and Cher in the service department were fantastic. They explained everything to me and kept me updated on the work being done to m Gresham Ford. Erin and Cher in the service department were fantastic. They explained everything to me and kept me updated on the work being done to my vehicle. As a busy person, I really appreciated their communication and the fact that they let me know when my car was ready. I've had a lot of vehicles and been to many service departments, but this was the absolute best experience I've had. I will definitely be returning to Gresham Ford for all my service needs, and I'll be recommending Erin and Cher to anyone who needs work done on their car. If you want to be treated with the utmost respect, I highly recommend going to Gresham Ford. More

I ordered a 2025 F150 Platinum with MSRP over $80,000. When we picked up the truck, the DIO keypad entry had not been installed. I was told to bring it back for installation but that would require a 5 hou When we picked up the truck, the DIO keypad entry had not been installed. I was told to bring it back for installation but that would require a 5 hour round trip. I was then told to have my local Tillamook dealer install it. I did that but had to pay the labor out of pocket, which was only a half hour job at $75. The Gresham Sales Manager said I would be reimbursed. Over 2 weeks after I submitted the receipt and have not received reimbursement. I was at the dealership for 4 hours to simply pick up my truck, pay cash and not one person there could install this simple keypad. Now, the dealership is dragging their feet to pay for a $75 job on an $80,000 purchase. Needless to say, I will not be purchasing my next new truck at this dealership. More

I had a really good experience when the salesperson showed me the selection of Broncos and wanted to find the right one for me. He followed up and said he found one at another dealer. Had me do a credi showed me the selection of Broncos and wanted to find the right one for me. He followed up and said he found one at another dealer. Had me do a credit check and then wouldn't respond. I called the sales manager and general manager, and no return phone calls for four days. Finally, the salesperson said they hadn't been able to do the dealer trade after all. Total waste of time. I wouldn't work with this dealer; I went to another Ford dealership in town, and everything went very well. More

" WARNING GRESHAM FORD ",** MY MESSAGE TO THE GOV. AGENCY THAT DEALS WITH THE LEMON LAW IN OREGON I bought a 2023 Ford E Transit Van, fully loaded with approx. 8K in upgrades for my youngest son's co AGENCY THAT DEALS WITH THE LEMON LAW IN OREGON I bought a 2023 Ford E Transit Van, fully loaded with approx. 8K in upgrades for my youngest son's company. I have bought many trucks and vans from Gresham Ford since 2005 without issue. I always pay cash ($76,000.00+) with a company check. When my son picked up the van he noticed several factory defects like bare metal, no paint - only primer, paint drips, scratches, painters tape stuck in the paint, windshield and driver side window being badly scratched. They said take it home and bring it back in a few weeks to fix, so he did. It was with Gresham Ford for 4+ months and when we finally said enough is enough they told us that they never took it to the paint shop and they only repaired the glass, after lying to us for 4+ months. They kept telling us it was at the shop and the shop is severely busy etc etc. Then Their excuse was that Ford Motor Company will not fix it, so we contact FMC and they drag this on for months until we get an email of a denial! At first FMC said they would buy the van back or maybe give us a fuel operated van just like this electric van but then they said they will not and GRESHAM FORD flat out refused to fix anything but the glass and we had to argue. When my son picked the van up at Gresham Ford it has NEW Damage, a dent in the side while it sat at their lot for 4+ months. This van is not only defective but it is FRAUD as it does not get 180+ miles per charge as stated rather it gets 60 miles per full charge at best and it costs more to operate then a fuel Transit van. This van is not usable for a company that drives around Pdx all day. It also now has a major recall and other issues. Other dealers admitted to us that they are stopping making these vans because they are lemons, they used the word LEMON and it truly is. We have a brand new pc of scrape metal basically and FMC and Gresham Ford refuse to even reply any more. We talked to other Ford dealers and they said this is a bad story and worse yet no one wants one of these vans because of exactly what we are going through. We simply want a full refund OR a 2023 Fuel Transit van of equal value, fully loaded like this one. We are at a loss and GRESHAM FORD IS STONEWALLING US, how do we get this massive Ford Motor company to stop stealing from us and make Gresham Ford act legally? Ford admits these vans are junk and they do not want it back, this is blatant Theft and GREED. In all of the years I have bought F series vehicles from Gresham Ford I never received this kind of treatment, the blatant, cavalier LYING and DECEPTION is disgusting. So we Filed a claim with several Gov. Agencies and are seeking restitution by a new fuel van or a full refund. We have a Volume of proof in Documents / Emails / Texts many pages of facts related to this terrible treatment by GRESHAM FORD - But the fact that GRESHAM FORD would make us go through all of this just to avoid their legal responsibilities is astounding and you would think Ford Motor Company would want to correct this asap but instead they are pulling the old David and Goliath routine, Stay away from Ford commercial Electric vehicles they are literally a waste of money and a head ache especially at GRESHAM FORD as they have proven over the past 6.5 months to not care about this long time customer or their own reputation nor applying Ethical and honest business practices when a problem like ours arises, we bought this van brand new, it should be under warranty especially for factory defects?? - Joe More

Ryan has been servicing our cars for years and is a rock star! He's also been great with my parents cars as well! star! He's also been great with my parents cars as well! More

Made an appt for a recall issue for the first appt of the day and am now getting the run around for when it will be ready for pick up. Almost closing and they don’t answer the phone when I get transferred. day and am now getting the run around for when it will be ready for pick up. Almost closing and they don’t answer the phone when I get transferred. Not very courteous when I’m having to schedule a ride to take me there. Were never told it could take longer than a day! More

Search online for a F150 truck and decided to go with Gresham Ford. Christine was great to work with as well as Tony in financing. They made it a simple, upfront no pressure sale. Very Informative, frien Gresham Ford. Christine was great to work with as well as Tony in financing. They made it a simple, upfront no pressure sale. Very Informative, friendly and made the whole experience enjoyable for a change!. More

Great ordering experience for our 2023 transit van. Lota got us organized, David Miller took the order and Donovan took care of us on pick up day. Alex made the experience easy and made sure finances w Lota got us organized, David Miller took the order and Donovan took care of us on pick up day. Alex made the experience easy and made sure finances were in line with what was discussed over 8 months ago when the order was placed. Would recommend 10/10. More

Will never goto this dealer ever again as long as I live! !! I have a 2019 Ford Transit that I bought from them and with 53K miles the transmission failed. I called the dealer to ask them if they had a tow s !! I have a 2019 Ford Transit that I bought from them and with 53K miles the transmission failed. I called the dealer to ask them if they had a tow service or knew any tow services that they worked with and they told me no they didn’t do towing. So then I googled a tow truck service had my van towed there for $460 Then it sat for three weeks for them to tell me my transmission is under warranty but they wouldn’t start working on it for 5 to 6 months a complete joke. Then I called north side Ford where they told me they could get me in and diagnosed within 4 to 6 weeks. I then told them I was not happy about having to have it towed over there cause it was going to cost me a bunch but then they told me my van is under warranty and roadside assistance would tow it there for free. After I found this out I have lost all complete competence in Gresham Ford and do not recommend anybody ever to do business with them!!! Not only did they cost me $460 having my van towed there they also costed me three weeks of time completely disgusted by the lack of service from them. If you need your Ford serviced go to Northside Ford. More

My experience ordering a vehicle through Gresham Ford. I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order w I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order was submitted and was all good to go. I never received a confirmation from Ford and repeatedly called, emailed and texted David and the sales rep to verify the order was in and approved but was dismissed with "it's in and good trust me". I was believing that but it was weeks later I finally received email from David saying my order was in the system originally but when he checked again it had disappeared! He was blaming Ford for taking too many orders and Ford may have purged all orders from Sunday and Monday. I was sceptical that would happen randomly without explanation and did not to any others I know of who ordered on those two days. How that happened I was never told. My order was for a 2023 Maverick and the order book was only open for a few days so I had no chance to re order until 2024 order books open. I went In knowing it was going to be a long wait to receive the truck if it was even built at all considering the supply issues and overwhelming demand but to not even get the chance to be in line after doing my part as asked is frustrating. I relied on reviews on this site and others and was really disappointed. UPDATE: 10/23/22 I was contacted by Sales Manager David Miller with information regarding my order and I feel that it was the fault of Ford that my order disappeared and he offered me an order that had been cancelled by someone else. He says it has been modified to my specifications so we will wait and see what happens. He seems to be trying to make things right and I will give him the benefit of the doubt. I am satisfied by the way things are progressing so far regarding my interactions with Gresham Ford and now it's up to Ford to schedule and build it. UPDATE: On 5/18/2023 my Maverick has been scheduled for July production and all is going as hoped so far. Hopefully there will be no further issues. David Miller has been great to work with after the initial confusion and getting it sorted out. My thanks for he and Damon getting it this far! Update 8/31/23 After 346 days my new Maverick Lariat Hybrid was in my possession and the delivery process as well as communication from David and Damon was great as was the final paperwork and delivery. Couldn’t be happier with the process by Gresham Ford after the initial snafu and love the truck!! Thank You Lotta, David, Damon and Alex! More